Level AI

Level AI has developed AgentGPT, an AI-driven platform that empowers modern contact centers with a deep conversation understanding and multiple enterprise integrations. The system is designed to revolutionize the way businesses interact with their customers by providing optimal performance and efficiency. With its advanced features and unmatched flexibility, AgentGPT is the perfect tool for businesses looking to enhance their customer experiences and optimize their contact center operations. This review will explore how AgentGPT works, its features, and how it compares to other AI-powered contact center tools available in the market.

TLDR

AgentGPT is a generative AI-powered platform that offers instant and accurate personalized responses to customer queries. It is designed to optimize contact center operations, enhance customer experiences, and promote customer satisfaction. AgentGPT uses advanced natural language processing techniques to understand the context of each interaction and identifies key areas for improvement in customer-agent interactions. By providing in-depth insights into customer-agent interactions, AgentGPT offers modern contact centers the opportunity to improve agent performance and the overall quality of customer interactions. It is highly scalable and can be easily integrated with existing systems, making it easy to deploy and customize. AgentGPT by Level AI is a game-changer in the contact center industry, providing businesses with an innovative solution to streamline their operations and improve customer satisfaction.

Company Overview

Level AI is a modern contact center intelligence system that revolutionizes the way businesses engage with their customers. The company's flagship product, AgentGPT, is an AI-driven solution that empowers contact centers to achieve optimal performance and efficiency in customer interactions.

AgentGPT provides complete coverage for agents from 1% to 100%, allowing businesses to configure the tool to their specific requirements. With deep conversation understanding and multiple enterprise integrations, AgentGPT ensures agents have access to the right answers from across the enterprise stack, empowering them to deliver an exceptional customer experience.

Level AI provides advanced AI-driven QA flows that review, score, and analyze agent performance, empowering QA teams to drive continuous improvement in the quality of customer interactions. The tool offers 3X better call selection and 5-10X faster reviews, making it one of the fastest and most efficient AI-driven QA solutions available in the market.

One of the most impressive features of AgentGPT is its ability to provide real-time answers to customer questions from across the enterprise stack. This feature helps businesses to resolve customer queries quickly and efficiently, enhancing customer satisfaction levels.

Level AI's custom scorecards and AI analytics empower QA teams to gain insights into agent behaviors, track key performance indicators, and identify areas for improvement. The tool provides an integrated view of all analytics, making it easy for QA teams to measure agent performance, identify trends, and make data-driven decisions in real-time.

Level AI seamlessly integrates with apps from across the tech stack, helping businesses to connect with customers on every channel, including phone, email, chat, and social media. With its advanced features and unmatched flexibility, Level AI is the perfect tool for businesses looking to enhance their customer experiences and optimize their contact center operations.

Features

Generative AI for Customer Service

Accurate and Personalized Responses

AgentGPT is a generative AI platform that is specially trained on your organization's data to provide auto-generated responses specific to your business. With AgentGPT, your customer service reps can provide accurate and personalized responses to customer queries in fractions of seconds. The generative AI platform is self-learning and continuously improves its knowledge base based on feedback from agents.

Instant Access to Information

AgentGPT offers customer service reps instant access to accurate and relevant information on even the trickiest topics. The platform eliminates the need for manual development and curation of documentation and knowledge base articles. With AgentGPT, your agents can rest assured that they have the information they need to provide personalized customer service.

Improved Customer Satisfaction

By accurately and quickly answering customer queries, AgentGPT can help drastically improve customer satisfaction. The platform's personalized responses are tailored to your business and reflect a deep understanding of your enterprise knowledge. This promotes customer confidence and enhances their experience with your organization.

Self-Learning AI

Continuous Improvement

AgentGPT is a self-learning AI platform that continuously improves its knowledge base. The more it is used, the better it becomes at identifying patterns and providing accurate responses. With feedback from agents, AgentGPT can improve its performance and provide even more accurate and personalized responses to customer queries.

Adaptable and Scalable

AgentGPT's self-learning capabilities allow it to adapt to changes within your organization. The platform can handle new products, services, and changes to your business processes with ease. Additionally, AgentGPT is scalable, meaning it can handle an influx of customer queries without sacrificing the quality of its responses.

Efficient and Cost-Effective

With AgentGPT, there is no need for tedious manual development and curation of documentation and knowledge base articles. This saves your organization time and money while providing accurate and relevant information to customers. Additionally, by reducing average handle time (AHT), AgentGPT can help your organization reduce costs associated with customer service.

Easy Integration

Seamless Integration with Existing Systems

AgentGPT can integrate with your organization's existing systems seamlessly. The platform can be accessed through your preferred channels, including chatbots, mobile apps, and web interfaces. Integrate AgentGPT into your existing customer service workflows for a more streamlined customer experience.

Flexible Deployment Options

AgentGPT can be deployed on-premise or in the cloud, depending on your organization's needs. The platform's seamless integration allows for easy deployment and integration into your existing systems without requiring additional infrastructure or resources.

User-Friendly Interface

AgentGPT's user-friendly interface makes it easy to use for both customer service reps and agents. The platform's intuitive design makes it simple to access and retrieve information, allowing your agents to focus on providing personalized customer service to your customers.

FAQ

What is AgentGPT by Level AI?

AgentGPT by Level AI is an AI-powered intelligence system for modern contact centers. This tool is designed to augment the performance of both the agent and the QA team by providing a robust way to understand why customer interactions occur and how to best address them.

How does AgentGPT work?

AgentGPT works by analyzing audio and text-based conversations between customers and agents. It then provides insights to help agents and quality assurance (QA) teams understand how to best respond to customer queries and concerns. The system uses advanced natural language processing (NLP) techniques to understand the context of each interaction and identify key areas for improvement.

What benefits can I expect from using AgentGPT?

AgentGPT offers a range of benefits to modern contact centers. By providing in-depth insights into customer-agent interactions, contact centers can gain a better understanding of customer pain points and areas where agents may need additional support. This can lead to improved customer satisfaction scores and fewer charges for incorrect information or long hold times. Additionally, by automating the QA process, AgentGPT can save valuable time and resources for contact centers.

How does AgentGPT differ from other AI-powered contact center tools?

AgentGPT by Level AI is unique in its use of advanced NLP techniques to analyze the context of customer-agent interactions. Unlike other AI-powered tools that rely on pre-set scripts and responses, AgentGPT is highly intelligent and can adapt to fluctuating conversations with ease. This allows agents to communicate more naturally with customers and address their queries and concerns with greater accuracy.

Is AgentGPT easy to deploy and integrate into my existing contact center setup?

Yes. AgentGPT is designed to be highly scalable and can be easily integrated into your existing contact center setup. The tool can be customized to meet the specific needs of your business and can be deployed quickly and efficiently. In addition, Level AI provides full support to ensure a smooth transition to using AgentGPT within your organization.