Tiledesk

Tiledesk is a top-rated open-source conversational platform that offers a no-code solution for businesses to build secure, reliable, and customizable chatbots that prioritize the privacy and data ownership of their clients. Based in Salento, Italy, Tiledesk has helped thousands of developers worldwide standardize and accelerate innovation via its free AI chatbot builder. Among Tiledesk's success stories are the creation of chatbots that have helped businesses in different sectors such as travel, healthcare, hotels, and e-commerce, among others. The platform enables businesses to generate more leads, prioritize the best ones, and provide immediate responses to frequently asked questions. Tiledesk's messaging functionalities can be used to create personalized and targeted messages and campaigns that increase engagement and conversions. With integrations that cater to CRM and helpdesk software, marketing platforms, e-commerce platforms, and collaboration tools, businesses of all sizes can leverage Tiledesk's versatile tool to streamline and optimize their operations. Tiledesk's pricing model provides several plans that cater to businesses of different sizes and needs. Startups, small businesses, enterprises, and organizations can benefit from Tiledesk's affordable and competitive prices to enhance their customer service, marketing, sales efforts, and business operations.

TLDR

Tiledesk is an open-source conversational platform that provides a no-code solution for businesses to build reliable and secure chatbots. The platform prioritizes privacy and data ownership of clients and offers messaging functionalities that create personalized and targeted messages and campaigns that increase engagement and conversions. Tiledesk's integrations cater to CRM and helpdesk software, marketing platforms, e-commerce platforms, and collaboration tools. It provides several pricing plans that cater to businesses of different sizes and needs, such as startups, small businesses, enterprises, and organizations. With Tiledesk, businesses can generate more leads, prioritize the best ones, and provide immediate responses to frequently asked questions, among other features that enhance business operations.

Company Overview

Tiledesk is an open-source stack and conversational platform that prioritizes privacy and allows companies to keep their own data. With Tiledesk, businesses can generate faster and new qualified leads, prioritize and promote their best leads, and provide immediate responses to common questions. The platform also enables customers to get inspired, choose, and purchase products without any hassle.

Tiledesk is a top-rated open-source chatbot builder, and the company has helped thousands of developers worldwide exchange technical knowledge by standardizing and speeding up innovation. The company is dedicated to providing a no-code and easy-to-use platform for businesses to build reliable and secure chatbots that promote clients' privacy and data ownership.

Tiledesk's open-source chatbot builder has been named one of the top 4 free AI chatbot builders globally, and they have provided businesses in various industries with innovative chatbot solutions. For instance, creating a chatbot for a travel agency can be an excellent way to improve customer service, generate more leads, and increase conversions in the travel industry. Similarly, a chatbot for the hotel business can help companies interact with customers naturally and boost their revenue in 2023.

Furthermore, Tiledesk understands that the healthcare industry needs automated appointment scheduling and assistance for patients' needs. The company has provided a custom-built chatbot to automate appointment scheduling and assist patients in the healthcare industry, thus making healthcare services more accessible to patients worldwide.

In conclusion, Tiledesk has made it possible to build conversational apps with ease and make them highly secure, reliable, and customizable. The company is passionate about helping businesses worldwide enhance their customer service experience, generate new leads, and make it easier for developers to exchange technical knowledge. Tiledesk headquarters are in Salento, Italy, and they serve customers globally with innovative chatbot solutions.

Features

Adaptive Multichannel Chatbot Technology

Easy Conversation Design

Tiledesk's adaptive multichannel chatbot technology simplifies the process of creating chatbots by allowing users to focus solely on conversation design. Users can specify which messages are images, or add quick replies without worrying about the technology behind it. The markbot language used in Tiledesk streamlines the message delivery process across all channels, providing customization options for each one.

Channel-Specific Features

Tiledesk's chatbot technology takes advantage of the specific features and rendering styles of each channel. By tailoring messages to specific channels, Tiledesk ensures that the conversation design is consistent across all channels without the need for extra work.

Multichannel Application

Tiledesk's chatbot technology operates across multiple channels such as Facebook Messenger, WhatsApp, Slack, and more, providing users with more comprehensive tools to have effective communication with the target audience. This feature could provide maximum brand exposure to customers over various chatbot platforms and help businesses to reach new potential customers.

Custom Chatbot Development

Conversation Design & Development

Tiledesk provides various customization options, starting from the very beginning where conversation design and development take place. The users can tailor their chatbots according to their business needs such as customer support, feedback collection, or get-to-know-your-business purposes.

Intuitive Interface

Tiledesk's chatbot development interface is user-friendly and intuitive, making it possible for anyone without any specific development experience to assemble their chatbot quickly and easily. The straightforward chatbot-building process is streamlined and requires less time and effort by the developer.

Code Integration

Tiledesk's flexible chatbot development system enables the user to integrate their development code with Tiledesk's platform. This integration helps developers with more control over chatbot customization, providing users more power and the chance to create chatbots and functionalities they need for their business.

Advanced Analytics

Real-Time Insights

Tiledesk provides real-time analytics about chatbot interactions, user behavior, and feedback. This data empowers businesses to adjust their chatbots in order to achieve specific business goals while optimizing the user's chatbot experience.

Report Generation

Users can generate reports based on user feedback, interaction history, and trends. By analyzing this data, businesses can improve their marketing strategy and create a better customer experience.

Integration with Third-Party Analytics Tools

Tiledesk also allows the user to integrate third-party analytics tools into their chatbot system seamlessly. This integration provides a higher level of analytics overall that can provide useful marketing insights and assist with improving chatbot development.

Serverless System

Highly Scalable Infrastructure

Tiledesk's infrastructure provides scalable and secure message processing, allowing businesses to handle high volumes of traffic without worrying about getting stuck by traffic spikes.

Flexible Deployment Options

Tiledesk offers flexible deployment options with minimal overhead cost to the user, providing a low-cost solution to businesses. The serverless system also reduces the weights of the load on the hardware infrastructure, ensuring that it remains in good condition over an extended period of time.

Integration with Existing Systems

Tiledesk's serverless system can be easily integrated with existing systems, allowing businesses to take advantage of their existing IT infrastructure. This integration provides a seamless user experience and reduces the need for substantial changes to existing websites or applications.

Integrations

Tiledesk is a versatile tool that can be easily integrated with various other software and platforms, including:

E-commerce Platforms

If you have an e-commerce store and want to build conversational apps for better customer engagement and support, Tiledesk can seamlessly integrate with popular e-commerce platforms, such as Shopify, WooCommerce, and Magento.

CRM and Helpdesk Software

Tiledesk can also be integrated with CRM and helpdesk software, such as Salesforce, Zendesk, and HubSpot, to streamline your customer support and sales process. By integrating Tiledesk with these software, you can enable real-time chat and messaging, automate tasks and workflows, and access advanced analytics and insights on customer behavior.

Marketing Platforms

With Tiledesk, you can also integrate with different marketing platforms, such as Mailchimp, HubSpot, and Marketo, to enhance your marketing campaigns and lead nurturing. Tiledesk's chat and messaging functionalities can be used to create personalized and targeted messages and campaigns, increase engagement and conversions, and track and measure results.

Collaboration Tools

For better collaboration and communication, Tiledesk can also be integrated with several popular collaboration tools, such as Slack, Trello, and Asana. By integrating Tiledesk with these tools, you can streamline your team's communication and task management and ensure that everyone is on the same page.

Other Integrations

Besides these integrations, Tiledesk also offers API and webhook support, which allows you to integrate with custom or third-party software and platforms. Tiledesk's open architecture and extensive documentation make it easy to integrate with any software or service that supports REST APIs.

Overall, Tiledesk's integrations make it a powerful tool that can enhance your customer support, sales, marketing, and collaboration efforts. Whether you're a small business owner or a large enterprise, Tiledesk can help you build conversational apps that engage and delight your customers.

Pricing

Tiledesk offers a 30-day free trial to test out all of their premium features without needing a credit card. After the trial, you can upgrade to a fully paid plan with ease. Tiledesk provides several plans that cater to businesses of all sizes.

The Solo plan is ideal for startups or small businesses that have one agent handling conversations. This plan includes unlimited workspaces, mobile apps, and 14-day conversation history. It allows for notifications, canned responses, and private notes. It also has a team inbox, email ticketing, user ratings, and unlimited history. The Solo plan costs $15 per month.

The Basic plan is best for organizations that have up to five agents. It includes all features in the Solo plan, plus unlimited departments, unlimited groups, webhooks, and email support. The Basic plan also lets you unbrand the widget and access analytics. It costs $50 per month.

The Business plan has unlimited agents and includes everything in the Basic plan. This includes a WhatsApp business integration and support for Facebook Messenger. It adds smart assignment, IP filtering, email templates customization, Zapier connector, and an activity log. Tiledesk also offers a Rasa and Dialogflow connector to help with your chatbot design. The Business plan costs $200 per month.

Tiledesk offers the Custom plan for enterprises that have advanced needs that are not met by other plans. This plan includes data export, live chat support, dedicated customer success manager, and support to host Tiledesk on your Infrastructure. Tiledesk also offers onboarding and training when you sign up for this plan. The Custom plan's price will depend on the size and complexity of the organization's needs.

Tiledesk's pricing is competitive and offers great value for small businesses and enterprises alike. Their passion for helping people build conversational apps is evident in the excellent features and options that they offer.

FAQ

What is Tiledesk?

Tiledesk is a company that specializes in providing a free knowledge management system with chatbot integration. Their tool allows businesses to create a help center with AI-powered chatbots that use natural language processing to understand customer inquiries and provide the best possible answers through the company's knowledge base.

How can Tiledesk benefit my business?

Tiledesk can greatly benefit your business by providing a self-service solution for customer inquiries. Your employees and customers can save time and effort by finding answers to repetitive questions on your company's help center without having to reach out to support staff. The integration of a chatbot and knowledge base can make a huge positive impact on your customer support, leaving your employees to deal with new and complex inquiries only. Additionally, Tiledesk's tool is customizable, allowing businesses to use their own colors, logo, banner, and images to optimize their brand's appearance and SEO.

How easy is it to integrate Tiledesk's tool with my business?

Integrating Tiledesk's tool with your business is easy and straightforward. Tiledesk has done all the hard work of creating a knowledge management system and an AI-powered chatbot, so all you have to do is create your company's help center and integrate it with the chatbot. There is a minimal learning curve involved for content creators to provide better customer support.

What is headless technology, and how does Tiledesk use it?

Headless technology is a method of organizing, storing, and providing material online without using a front-end delivery. Essentially, it separates the back-end of a website or application from the front-end user interface, allowing for faster performance, better security, and greater flexibility in customization. Tiledesk uses headless technology to achieve the best possible performance for maximum arrangement and security with fast caching and a super-secure model.

Is Tiledesk's tool free?

Yes, Tiledesk's tool is free forever. Businesses can take advantage of their knowledge management system and chatbot integration with zero cost. Tiledesk's mission is to help people around the world build conversational apps, and they believe that by providing a free tool, they can achieve that goal.

Alternatives

If Tiledesk doesn’t seem like the best option for your AI-powered chatbot, there are several other great alternatives available to consider.

Dialogflow by Google

Dialogflow is a popular and widely used platform for building chatbots with natural language processing (NLP) capabilities, owned by Google. It offers a range of features, such as sentiment analysis, machine learning, and pre-built agents to accelerate chatbot creation. Dialogflow offers a free plan, as well as more advanced paid plans for bigger businesses.

IBM Watson

IBM Watson is an AI-powered platform that offers a wide range of services, including chatbot building tools. It uses natural language understanding (NLU) to deliver accurate responses to users’ questions, and offers easy integration with third-party platforms. While it may be more expensive than some other options, it is an excellent choice for companies looking for robust, enterprise-grade chatbot building capabilities.

Amazon Lex

Amazon Lex is another chatbot development platform that is powered by machine learning and natural language processing. It provides automatic speech recognition as well as text-to-speech, allowing you to create chatbots that are available on multiple channels, including Facebook Messenger, Slack, and SMS. Amazon Lex also allows integration with third-party services and offers a pay-for-use pricing model.

Wit.ai

Wit.ai is a chatbot development platform that allows developers to build intelligent interfaces for any application or device. It provides simple yet powerful natural language processing tools to help you create chatbots that can understand and respond to a variety of queries. Wit.ai offers a free plan, as well as various paid options depending on your needs.

Microsoft Bot Framework

The Microsoft Bot Framework enables coders to build and deploy intelligent chatbots easily. It is used by developers to build chatbots for Skype, Messenger, Slack, and even email. The framework can be used to build connections to multiple channels because it can integrate into other development tools. The platform provides a rich conversation experience with different language understanding and intent recognition. It also allows for easy integration of bots into third-party applications.