With the rising demand for customer support, Knowmax has stepped in to provide AI-powered knowledge management capabilities that empower CX teams and digital channels to improve customer engagement. By centralizing all information under one unified platform, Knowmax's cognitive decision trees enable mistake-proof customer service by creating simple, next-best actions that can be integrated with CRM to deliver faster and personalized resolutions at scale. The platform offers a Google-like search engine that allows CX teams to access relevant knowledge across touchpoints instantly and effortlessly, leading to faster turnaround times and improved customer satisfaction. Knowmax's omnichannel-ready knowledge base helps CX teams create visually engaging content, enhancing self-service with picture guides shared in video format, reducing the learning curve for new agents, and delivering quick and efficient support to customers across all channels. With features like interactive interfaces, advanced knowledge-sharing capabilities, and intelligent chatbots, Knowmax improves collaboration, resulting in more efficient and cost-effective learning processes and faster turnaround times, resulting in higher customer satisfaction and first-call resolution rates.
Knowmax provides AI-powered knowledge management capabilities that centralize customer support information under one platform, empowering CX teams and digital channels to improve customer engagement leading to faster turnaround times and higher customer satisfaction rates. The platform offers a Google-like search engine, cognitive decision trees, interactive interfaces, advanced knowledge-sharing capabilities, and intelligent chatbots, reducing the learning curve for new agents and delivering quick and efficient support to customers across all channels. Knowmax is a game-changing platform designed to empower CX teams and digital channels with the knowledge management capabilities they need to achieve their CX goals while reducing support costs.
Knowmax is a leading provider of AI-powered knowledge management capabilities that empower CX teams and digital channels to improve customer engagement. By replacing siloed knowledge with a Google-like search engine, Knowmax allows CX teams to access relevant knowledge across touchpoints instantly and effortlessly, leading to faster turnaround times and improved customer satisfaction. The platform's cognitive decision trees enable mistake-proof customer service by creating simple, next best actions that can be integrated with CRM to deliver faster and personalized resolutions at scale.
With Knowmax, CX teams can minimize the use of PDF manuals and create visual how-to guides for any scenario, enhancing self-service with picture guides shared in video format. The company's omnichannel-ready knowledge base helps teams create self-help guides and distribute them across all digital channels, freeing up agents for more critical tasks. Knowmax's interactive interface and advanced knowledge-sharing capabilities improve collaboration, resulting in a more efficient and cost-effective learning process.
Knowmax offers a chrome extension that allows agents to open multiple tabs and easily manage multiple conversations simultaneously. The platform also provides ready APIs for seamless integration with in-house tools, making the transition to Knowmax an easy process. Knowmax's next-gen knowledge management capabilities were built by CX experts who understand the world of customer service, ensuring that the platform solves the larger picture for support teams by providing a single source of truth for both knowledge and learning.
Several companies have already benefitted from Knowmax's capabilities, with over 3.7 million transactions handled via chatbots and knowledge access improved for over 120 agents. These improvements have led to higher customer satisfaction and first-call resolution rates. The platform has become an essential tool for many companies, reducing the learning curve for new agents and helping to solve even complex issues quickly and efficiently. Knowmax is a game-changing platform designed to empower CX teams and digital channels with the knowledge management capabilities they need to improve customer engagement and streamline support operations.
Unified Platform for Organized Information
Centralize All Information
Knowmax's knowledge base software for call centers organizes all information under one unified platform, thus enabling greater accessibility of actionable knowledge across all channels.
Make your company's support information actionable, contextual, and readily available across all channels with the help of Knowmax's knowledge base software. This feature empowers support agents to provide quick resolutions to customer problems at their fingertips.
SOP Adherence Improvement
Make complex SOPs simple to understand by breaking them down into step-by-step workflows. Improve SOP adherence of support teams with an AI knowledge base software like Knowmax.
Improved Searchability and Faster Access to Contextual Information
Intuitive Search Feature
Knowmax's keyword-derived intuitive search feature helps support teams access contextual information within seconds, leading to faster resolutions of customer issues and a reduction in the average handle time.
Picture guides make it easy for support teams and customers to solve even complex issues quickly and efficiently. Knowmax's interactive interface and advanced knowledge-sharing capabilities have improved collaboration and empowered agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.
Create knowledge base articles, FAQs, and how-to guides that can be pushed on your brand's self-service portal. This way, customers can effortlessly resolve their issues without involving a support agent.
Enable human-like interaction through chatbots with the help of Knowmax's AI Knowledge Base software. Deliver authentic customer experiences and deflect calls to self-service channels by providing personalized, informed support through chatbots.
Reduced Training Needs
Knowmax's Knowledge Base that is an all-in-one guide for the support staff to use as reference ensures that there are minimum training requirements. The software further optimizes operating costs by making support teams independent.
High Customer Engagement
Intelligent chatbots, powered by AI Knowledge Base software, have enabled companies to handle over 3.7mn transactions via chatbots, along with improved knowledge access for over 120 agents. Engage with customers more efficiently and deliver seamless customer service, thereby raising the overall CSAT by 28% and lowering the FCR by 12%.
Cloud-Based and Content Migration Support
Knowmax's knowledge base software runs on cloud access, allowing global employee access to information anytime, anywhere.
Seamless Content Migration
Migrate all your existing files onto the Knowmax knowledge base platform using AI content migration.
Change access settings of knowledge accessibility from the backend to publish the content wherever you wish. Knowmax knowledge base can be disseminated department-wise and can be gate-kept if required.
Enterprise Knowledge Management
CX Goals Accomplishment
Artificial Intelligence and Knowledge Base are two sides of the same coin, and Knowmax's Knowledge Base in AI provides several significant benefits for meeting customer support objectives, including:
- Reduction of errors by support teams
- Call Deflection to Self-Service channels
- Reduction of time to proficiency
- Reduction in support costs
Improved Learning Curve
Knowmax knowledge base reduces the learning curve of new agents and enables them to get quickly up to speed. Customer journey mapping by the T&Q and KM team, using Knowmax, has shown that clients love how it can help enhance agent learning, reduce errors, and shorten AHT.Knowmax's AI Knowledge Base software is the answer to seamless customer service delivery. The software empowers support agents by providing actionable knowledge, contextual information, and quick resolutions to customer problems. It organizes all information under one unified platform, which enables greater accessibility across all channels. With the help of AI and Knowledge Base, Knowmax creates intelligent chatbots, thus delivering authentic customer experiences through personalized, informed support. The cloud-based software provides global employee access to information round the clock, and the content migration support ensures hassle-free movement from the existing platform. KM and T&Q teams, using Knowmax, can map the customer journey, enhance agent learning, reduce errors, shorten AHT, and most importantly, achieve the CX goals of the company.
Knowmax offers a comprehensive Knowledge Management (KM) tool that integrates with various platforms to improve customer support and operational efficiency.
Integrating CRM with Knowmax's KM platform creates a single source of truth for all customer information, eliminating the need for repetitive data collection and multiple applications. This integration leads to improved customer satisfaction (CSAT) scores.
Knowmax's analyzing tools provide insights into top searched keywords, content usage, and more, enabling organizations to understand user behavior and preferences. These learnings assist the development of better customer support strategies and improving operational efficiency.
Learning Management System (LMS)
Users can learn and reiterate product knowledge easily by accessing the KM platform through a Light LMS, which enhances users' time to proficiency.
By integrating Knowmax with support channels, customers' queries are addressed efficiently, and over 3.7 million transactions have been successfully handled through chatbots.
Picture Guide Integration
Picture guides reduce errors, shorten Average Handle Time (AHT), and enable quick and efficient resolution of complex support issues for support teams, ultimately leading to improved customer satisfaction.
Self-Service Portal Integration
KM tools can aid in running self-service portals through integrations between applications. By reducing time to proficiency, minimizing support costs, and deflection to self-service channels, these integrations lead to quick resolution of queries and response to customers' needs.
What is Knowmax, and how does it work?
Knowmax is an AI-powered knowledge management platform designed to empower CX teams by providing a single source of truth for both knowledge and learning. The platform replaces siloed knowledge with a Google-like search engine, allowing CX teams to access relevant knowledge across touchpoints instantly. Knowmax also features cognitive decision trees that enable mistake-proof customer service by creating simple, next best actions which can integrate with CRM to deliver faster and personalized resolutions at scale. The platform offers Chrome extension that helps agents open multiple tabs and manage multiple conversations simultaneously.
What are the benefits of using Knowmax?
One of the primary benefits of Knowmax is that it enables CX teams to create visually engaging content, enhancing both the look and feel of knowledge on the user interface and the level of engagement with the end-users. The platform also offers features such as advanced knowledge-sharing capabilities, creating self-help guides and distributing them across all digital channels, freeing up agents for more critical tasks. Additionally, its interactive interface and easy-to-use cognitive decision trees improve collaboration, leading to more efficient and cost-effective learning processes and faster turnaround times, resulting in higher customer satisfaction and first-call resolution rates.
How does Knowmax enhance customer engagement?
Knowmax improves customer engagement by empowering CX teams and digital channels with AI-powered knowledge management capabilities. The platform helps CX teams create a single source of truth, ditching siloed knowledge that harms more than it helps. CX teams can use Knowmax's omnichannel-ready knowledge base to create self-help guides and distribute them across all digital channels, freeing up agents for more critical tasks. Knowmax also provides tools to minimize the use of traditional PDF manuals by creating visual how-to guides for any scenario, enhancing self-service with picture guides shared in video format.
Who can benefit from using Knowmax?
Knowmax is beneficial for any company or organization that values efficient and streamlined support operations, faster turnaround times, and better customer engagement. Besides, Knowmax is beneficial for organizations looking to reduce the learning curve for new agents, helping to solve even complex issues quickly and efficiently.
How does Knowmax handle the integration process?
Knowmax provides ready APIs for seamless integration with in-house tools, making the transition to Knowmax an easy process. The APIs ensure that the platform can be smoothly integrated into in-house tools without disturbing the existing workflow. Additionally, Knowmax's expert CX team can help organizations seamlessly upgrade to the platform and ensure that agents can leverage its knowledge sharing and cognitive decision-making capabilities in their day-to-day operations.
If you're looking for alternatives to Knowmax's tool, there are several options to consider.
One alternative is Zendesk, a customer support tool that uses AI to help agents solve customer inquiries. Zendesk's AI-based chatbots can help answer common questions, freeing up agents to focus on more complex concerns. Zendesk also offers an intuitive ticketing system and a customizable knowledge base. However, Zendesk may be more expensive and may not offer as many integrations as Knowmax's tool.
Another alternative is Freshdesk, a customer service software that provides assistance to customers through chat and email. Freshdesk has intelligent automation features that help streamline repeated processes, providing faster support to customers. It also offers integration with different platforms, knowledge management, and multi-channel support. However, Freshdesk may not have all the features required for a robust omnichannel experience.
Kustomer is also an alternative to Knowmax's tool. Kustomer offers AI-powered chatbots, an organized CRM with real-time analytics, insights, and automation. Kustomer can integrate with many tools in the customer service ecosystems, providing enhanced context over customer journey issues. However, Kustomer can be expensive and may require technical expertise to customize its features.
Helpshift is another option that uses chatbots and AI to help businesses engage with clients via messaging channels. The solution offers personalization, automation, segmentation and fine-grain insights into client profiles and behaviors, driving up better customer satisfaction and support costs reduction. However, Helpshift could be a good fit mainly for businesses that serve mobile apps or other media channels, and they may not be equipped to handle most omnichannel communication needs besides mobile apps.