Inbenta

Introduction

Inbenta is a conversational AI company that specializes in creating customized solutions for businesses to improve customer interactions. By using their Neuro-Symbolic AI 4-in-1 platform, businesses can take advantage of chatbots, knowledge management tools, and voice solutions, among other features. Their AI technology is unique, combining Symbolic AI and NLP technology with their proprietary database, Inbenta Lexicon. This integration has been developed over 15 years of research and development which allows the platform to detect intents and context awareness with accuracy, providing customers with the answers they need and boosting customer satisfaction. With seamless integration and exceptional customer support, Inbenta is the preferred choice for businesses that have a need to enhance their customer engagement and provide 24/7 personalized support.

TLDR

Inbenta is a leading conversational AI provider that helps businesses improve their customer interactions with customized AI solutions. Their platform includes automated chatbot support that provides 24/7 instant help, personalized assistance, and integrations with third-party platforms that reduce overhead costs. Their AI technology uses Symbolic AI, NLP technology, and their proprietary database to detect intent and context with high accuracy. The Inbenta platform is easy to integrate and customize, with a visual dialog manager and testing tools to refine conversations and improve customer satisfaction. Inbenta offers flexible pricing plans and a 14-day free trial period. Inbenta is the provider of choice for businesses that require exceptional customer engagement and support.

Company Overview

Inbenta is a premier provider of conversational AI solutions that help businesses simplify their customer interactions. The company has a patented Neuro-Symbolic AI 4-in-1 platform that powers search, chat, knowledge, and voice solutions. With this platform, businesses can enjoy a seamless conversational experience that engages and supports their customers 24/7.

Inbenta's conversational AI solutions give businesses the power to always provide accurate responses to even the most complex customer questions. This helps to improve engagement and boost customer satisfaction, as customers quickly get the information they need, whenever they need it.

Whether you need to guide customers through their journey, reduce support costs, or free your teams from low-added value queries, Inbenta has the right solution for you. Their comprehensive suite of conversational tools includes a chatbot solution that makes it easy for customers to access information, a knowledge management tool that reduces average handling times, and a semantic search engine that delivers faster, more relevant search results.

Inbenta also gives businesses the tools they need to listen to customer feedback, discover pain points, and improve the customer journey. Their platform includes a powerful dashboard and analytics that provides businesses with comprehensive insights into customer interactions. And with more than 15 years of research and development, businesses can trust Inbenta's continued commitment to fine-tune and optimize their technology.

With seamless integration and exceptional customer support, Inbenta is the provider of choice for businesses looking to revolutionize their customer interactions. Whether you're looking for pre-packaged solutions or custom experiences, Inbenta has the tools, expertise, and support to help you succeed.

Features

Automated Chatbot Support

24/7 Instant Help

With Inbenta's chatbot, customers can easily communicate and instantly receive personalized support around the clock. This frees up customer service agents to handle more complex requests, while also cutting support and handling costs for the company.

Automated Assistance

The chatbot acts as the first layer of automated assistance for customers and employees. It can automate countless transactions and requests, facilitate regular transactional inquiries, and automate repetitive tasks. Customers can interact using natural language, making it a seamless experience.

Integrations with Third-Party Platforms

Inbenta's chatbot is able to connect with a long catalog of third-party platforms and pieces of software, helping to automate transactions, cut costs, and improve client satisfaction. It answers customer needs 24/7 with its integrations, making it the perfect solution for businesses looking to engage with their customers.

AI Technology

Unique AI Technology

Inbenta's unique AI technology combines patented Symbolic AI and NLP technology with the company's proprietary database, Inbenta Lexicon, which includes thousands of lexical and semantic relationships. This combination helps Inbenta's chatbots detect intent and context with precision to answer user questions with accuracy. Companies have control over the chatbot interactions, providing them a customized experience for their customers.

Intent Detection and Context Awareness

The AI technology has the ability to automatically detect the intent beyond a user's question and understands the context of queries. The exhaustive Lexicon and semantic search engine helps in this regard. This results in a higher answer rate, increased customer satisfaction, and reduced workload for customer service teams.

Transactional Intelligence and Seamless Escalation

Inbenta's chatbot connects with your platforms to trigger transactions automatically and can seamlessly connect the user to a live agent if the need is detected. This means that customers do not need to switch between channels, and agents have the opportunity to deal with complex issues only.

Inbenta Workspace

Easy Integration

Inbenta's user-friendly Workspace offers a simple way to integrate the chatbot onto a website or eCommerce platform. With a few lines of JavaScript code, businesses can have a fully functional chatbot that is customer-friendly and can handle simple customer queries.

Customizable Conversation Paths

The Workspace's visual dialog manager allows businesses to customize conversation paths according to their preference and requirements. This makes it easy to fine-tune conversations or update content without requiring changes to the codebase or deploying a new version of the platform.

Testing and Linguistic Tools

Businesses can test the chatbot using Inbenta's testing tools to emulate its behavior and ensure its quality and reliability. Linguistic tools are also available to refine conversations and to optimize customer satisfaction and engagement. With Inbenta Workspace, it becomes easier to create and develop a personalized chatbot experience for both the customers and the businesses.

Pricing

Inbenta offers flexible pricing plans that can fit any business needs. They provide a 14-day free trial period to try out their Conversational AI platform before committing to a plan.

The pricing plans are tailored to the size of your business and your specific project requirements. Inbenta rates are available upon request, and the company is happy to assist customers in choosing the right plan to meet their needs.

Choosing Inbenta's Conversational AI Platform offers a unique AI technology mix with a robust yet flexible platform that requires no training to achieve great results. Inbenta boasts an impressive correct answer rate and offers a range of available languages.

The cost of a chatbot varies depending on the complexity of the project and the needs of your business. Inbenta is open about their pricing structure and provides personalized quotes based on your project requirements.

Overall, Inbenta provides competitive pricing for their Conversational AI Platform while delivering a unique approach that requires no training to achieve impressive results. If you're looking for a robust and flexible platform with excellent language capabilities and an impressive correct answer rate, Inbenta's Conversational AI Platform is an excellent choice to consider for your business.