Ebi.Ai

EBI.AI is an AI solutions provider that focuses on simplifying processes and increasing profitability for enterprise companies. With their platform, users can create their own AI assistant or work with EBI.AI to customize a solution tailored to their specific needs. The company is part of EBI Solutions, which has over 20 years of experience in linking various software systems together. EBI.AI believes that AI changes everything and aims to make it accessible to everyone, providing a user-friendly experience for clients. Their team is one of the most adventurous brains in AI, dedicated to exploring the vast potential of AI every day.

TLDR

EBI.AI is an AI solutions provider that simplifies processes and increases profitability for enterprise companies. Their platform allows users to create their own AI assistant, and they provide customized solutions tailored to specific needs. They believe AI changes everything and provide a user-friendly experience for clients. Their team is experienced and dedicated to exploring the vast potential of AI every day. EBI.AI offers advanced AI assistant creation, customizable branding, data management and analysis, personalized customer support, and multiple integrations, among other features. The company works with a variety of industries, and its AI assistants are thriving in every industry, resulting in happier customers and lower costs for businesses.

Company Overview

EBI.AI is an AI solutions provider that helps enterprise companies work faster, smarter, and more efficiently in their day-to-day operations. With years of experience under their belt, the team at EBI.AI understands the complexities of an enterprise company and how AI can help simplify processes and increase profitability.

Their platform allows users to create their own AI assistant or work with EBI.AI to create a customized solution tailored to their specific needs. The company is committed to making AI accessible to everyone, providing a simple and user-friendly experience for clients.

EBI.AI is part of EBI Solutions, a data engineering company with over 20 years of experience in linking various software systems together. As technology evolved, EBI Solutions integrated machine learning into their data collections, paving the way for the company to venture into the world of artificial intelligence.

The team at EBI.AI is comprised of some of the most adventurous brains in AI, dedicated to exploring the vast potential of AI every day. They have a strong commitment to their clients and providing exceptional service, ensuring the success of every AI assistant on their platform.

EBI.AI believes that AI changes everything; it is both an investment in money and mindset. The company strives to make things as simple as possible for their clients, providing a straightforward and honest approach to all things AI. Their platform is constantly evolving, with a focus on improving the success rate of all the AI assistants that live on their platform.

From creating a seamless brand experience for customers to solving 85% of business challenges from day one, EBI.AI provides organizations with the tools and resources they need to succeed in the age of artificial intelligence.

Features

Advanced AI Assistant Creation Platform

Evolve with Your Business

Use Ebi.Ai's custom-built platform to create an advanced AI assistant that can evolve and grow with your business. Launch quickly with all the necessary support and features, and expand over time to meet your business needs.

Expert Review and Performance Improvement

Receive expert review and performance improvement from Ebi.Ai's team for your AI assistant. Get quick and effective feedback on your AI assistant's performance and review, further improving its recognition and conversation design.

Link with Business Systems and Add Widgets

Link up your AI assistant with your business systems to make sure that your assistant is always on-the-go. Add widgets to your chat window and use live chat to manage your customer support without hassle. With these features, Ebi.Ai's AI assistant can live on any digital channel or phone line, and in many places at once.

Customizable AI Assistant Branding and Response Management

Secure Data Management

Ebi.Ai's AI assistant guarantees the safety of your data, even for businesses in the most highly regulated industries. It ensures that all interactions with your customers are confidential and secure.

Branding and Response Management

Brand your AI assistant and manage its responses to your customers, ensuring that your assistant maintains a professional and trustworthy presence. Maintain consistency across all channels in any language, with the ability to read and reply in over 100 languages.

Optimized Messenger Window Design

Ebi.Ai's own messenger window design guarantees a chat that is enjoyable, with features that make sure that chats are not too text-heavy - all built from scratch.

Data Management and Analysis for Business Insights

In-Depth Data Analysis

Examine trends and patterns to guide what you do next. Ebi.Ai’s AI assistant provides in-depth data analysis to improve your AI assistant's performance and understand your customer’s experience.

24/7 Support from Ebi.Ai's AI Assistant

If you ever want to know something about AI assistants or need help or technical support to create and manage your own, you can chat with our resident AI assistant, Clawson. Receive support any time you need it, with reliable and helpful insights from our team of experts.

Enterprise-grade Security

With Ebi.Ai's AI assistant, expect enterprise-grade security throughout, and your compliance responsibility is taken care of. Regular penetration testing, GDPR compliant data management, SOC 2 compliant data centers in the UK/EU, and WCAG 2.1 AA standard accessibility ensures that your data is always safe and secure.

Personalized Customer Support and Interaction

Optimized Chat Experience

Ebi.Ai's AI assistant allows your customers to talk freely and ask exactly what they want, and still get an instant answer, in any language they prefer. Your AI assistant reads and replies in over 100 languages with ease, providing a user-friendly experience for all customers.

Effective Channel Connection and Integration

Quickly connect your AI assistant with other business systems you use, ensuring that your customer support is optimized and efficient. Pass people over to your team easily, with redacted personal information, for when only a human touch will do.

Easy Management and Accessibility

Ebi.Ai makes it easy to create and manage your own AI assistant, even without technical skills. Choose whichever AI service best suits your needs, and Ebi.Ai's team will make sure to use the best provider to create the most effective AI assistant for your business. With 99.99% uptime, be assured that your AI assistant will always be available for your customers.

Integrations

Ebi.Ai's AI assistant is designed to be fast and efficient in dealing with routine enquiries, enabling customers to receive instant answers to their questions. However, behind the scenes, an extraordinary amount goes on. When you link up the AI assistant with your business systems, there’s no limit to what it can do for you and your customers.

Car dealership management

Imagine a scenario where a customer wants to book a test drive, but they do not know which cars are available. The Ebi.Ai platform's AI assistant can pull in the names and images of different cars from your system to show customers which ones are available. Based on the choices the customer makes, the AI assistant then pulls in different information from your same system, such as models of cars available in the 2 series, allowing customers to choose which one to test drive.

The AI assistant can link up with multiple business systems all at once. Thus, it can pull in a list of car models and check a separate database you hold for test drive locations to find the closest dealership for the customer. The Ebi.Ai platform has the capability to connect with that dealership through your systems to check availability for the test drive. By the time your customer sees the available car dealership options, the AI assistant has already checked that the dealership has the 2 Series Coupe ready for your customer to test drive. This function is not available on basic chatbots as this level of integration is not possible.

Ferry company management

Customers who use ferry companies usually want to know their estimated travel time, as well as any delay updates. When answering inquiries, an AI assistant needs to check all available routes before confirming the status of the customer's route—pulling information from the ferry company's database. If all routes from Belfast are running as planned, the AI assistant confirms with the customer. If some of the routes from Belfast are delayed, the AI assistant knows to clarify which port the customer is sailing from to provide the correct information.

Ebi.Ai's AI assistant uses a separate integration to pull in information from the web page that hosts sailing updates, so your customers get real-time updates for their route within the chat. The booking reference is the prompt for most requests. The booking reference is an excellent integration with a booking system behind the scenes if your client wants to amend their booking. Ebi. AI's platform can provide a deep link that takes customers straight to their booking page online without logging into the system, making amendments much quicker.

Recipe recommendations

Your AI assistant can pull out information from your recipe store and provide customers with recommendations based on their preferred cuisine. For customized experiences, the AI assistant can connect to a third-party app specially designed to find alternative ingredients for your dishes while maintaining the original flavor. Your customers can then shop with the flexibility they crave.

With the Ebi.Ai platform, there is no limit to integrating your AI assistant with several other third-party apps to keep it evolving continually. You can create your integrations or ask the experts at Ebi.Ai to create them for you.

FAQ

What is EBI.AI and what services do they offer?

EBI.AI is an AI solutions provider that offers a platform for users to create their own AI assistant or work with EBI.AI to create a customized solution tailored to their specific needs. Their services help enterprise companies work faster, smarter, and more efficiently in their day-to-day operations by simplifying processes and increasing profitability. EBI.AI provides conversational AI solutions for businesses to automate and streamline their customer service and support operations by utilizing chatbots. They utilize natural language processing (NLP) to comprehend user inquiries and offer pertinent answers. Their AI assistant captures vital intelligence to improve the services that really matter to customers.

What industries does EBI.AI work with?

EBI.AI works with a variety of industries, including retail, travel, local councils, insurance, property, leisure, and fitness. Their AI assistants are thriving in every industry, resulting in happier customers and lower costs for businesses.

What makes EBI.AI different from other AI providers?

EBI.AI specializes in providing conversational AI solutions for businesses, which allows them to automate and streamline their customer service and support operations with chatbots. They have over 20 years of experience in linking various software systems together, and this expertise has allowed them to seamlessly integrate machine learning into their data collections. EBI.AI is committed to making AI accessible to everyone and provides a simple and user-friendly experience for its clients.

How does EBI.AI ensure the success of every AI assistant on their platform?

The team at EBI.AI is comprised of some of the most adventurous brains in AI, dedicated to exploring the vast potential of AI every day. They have a strong commitment to their clients and providing exceptional service. Their platform is constantly evolving, with a focus on improving the success rate of all the AI assistants that live on their platform. The company also offers customized solutions tailored to clients' specific needs to ensure the success of AI assistants.

What features does EBI.AI offer?

EBI.AI offers a range of features, including 24/7 availability, natural language processing (NLP), and the ability to modify the tool to reflect a company's tone of voice and identity. The platform is designed to handle up to 85% of routine inquiries from day one, and the setup process takes only minutes. EBI.AI also selects the best AI and cloud services available from IBM, Amazon, Microsoft, and others, combined with bespoke AI models to deliver its EBI.AI communication platform.