Bahasa

Introduction

Bahasa is an AI-powered chatbot platform designed to make customer service easier, faster, and more efficient for businesses operating in Indonesia. Built with machine learning algorithms that can understand colloquial and slang language, Bahasa offers precise and speedy responses via chatbot, available 24/7, across popular messaging platforms such as WhatsApp and Telegram. Bahasa's tool increases the efficiency of customer support teams by allowing chatbots to answer frequently asked questions, freeing up agents' time to tackle more complex queries. With a comprehensive analytics dashboard, businesses can monitor and track the performance of their chat service, incorporate data-driven decisions based on metrics, and improve overall response time, customer satisfaction, and ticket resolution speed.

TLDR

Bahasa is an AI-powered chatbot platform that enables businesses operating in Indonesia to offer efficient, fast, and personalized customer service via chatbot available 24/7 across popular messaging applications such as WhatsApp and Telegram. Bahasa's tool is designed to increase the efficiency of customer support teams by enabling chatbots to answer frequently asked questions, freeing up agents' time for more complex queries. With a comprehensive analytics dashboard, businesses can monitor and track the performance of their chat service, incorporate data-driven decisions based on metrics, and improve overall response time, customer satisfaction, and ticket resolution speed. Bahasa is an excellent platform for businesses seeking to improve their customer service operations and increase customer satisfaction.

Company Overview

Bahasa is an AI-powered chatbot platform that provides businesses with a new connection channel to reach their customers. The platform offers automation that enables businesses to provide 24/7 customer service via chat, allowing customers to get assistance anytime they need it. With Bahasa's chatbot, which deeply understands Bahasa Indonesia, businesses benefit from fast and precise responses. Bahasa is the first chatbot in Indonesia that serves customers through their entire shopping journey, making it easier for businesses to serve their customers faster and scale their customer operations.

Bahasa is integrated with the most frequently used applications and services in Indonesia, including WhatsApp, LINE, Telegram, and more, offering businesses a chatting interaction on top of the most popular chatting platforms in the country. Additionally, Bahasa provides customers with their favorite payment and shipping methods, including GoPay, Grab, Bank Transfer, Bank VA, JNE, JNT, and more, supporting their shopping journey.

To improve the customer experience, Bahasa analyzes all automation performance and provides AI-language data model classification to uncover all the improvement potentials and customer insights, allowing businesses to serve their customers better. Bahasa also offers an omnichannel platform for customer support teams, providing the best experience to customers through hybrid bot-human interaction. In situations where the chatbot can't handle specific or complex problems, Bahasa enables customers to connect with a human agent right away.

Bahasa's prowess lies in its mastery of the Indonesian language, including slang or bahasa gaul, which sets it apart from others. With its fast and precise responses, integrated popular chatting platforms, and omnichannel customer support, Bahasa is an excellent platform that businesses can utilize to improve their customer service operations and ultimately increase customer satisfaction.

Features

Unified and Synergical Interaction

Full Customer Interaction History

Bahasa’s tool captures the full interaction history between customer, agent, and chatbot, ensuring that agents do not miss any information. This feature provides a better understanding of the customer’s needs and preferences, enabling agents to personalize their service and improve the overall customer experience.

Track Chatbot Performance and Most Frequent Topics

The tool tracks chatbot performance and identifies the most frequent topics customers ask about. This functionality empowers businesses to continuously improve their chatbot service, ensuring that customers receive the right information at the right time and agents are not overwhelmed with repetitive questions.

Enable Chatbot to Answer FAQs

Bahasa’s tool increases agent efficiency by enabling chatbots to answer frequently asked questions. This feature frees up time for agents to focus on more complex issues and provides customers with instant responses to their queries.

Efficient Ticket Handling

Queuing System for Best-Suited Tickets

The tool offers a queuing system that allows agents to take on the best-suited tickets. This feature saves time and resources by ensuring that agents receive only relevant tickets, reducing the likelihood of incorrect ticket assignment and minimizing customer wait time.

Categorization of Agents for Easy Ticket Assignment

Bahasa’s tool categorizes agents based on function, specialization, or time-shift, making it easier to assign tickets to the most suitable agent. This feature ensures that tickets are assigned to knowledgeable agents, reducing the likelihood of escalation and improving the quality of service provided.

Transfer Tickets to Agents with Better Competency

The tool enables agents to transfer tickets to other agents with better competency who are available. This feature ensures that tickets are always handled by the most qualified agent, providing superior customer service.

Efficient Communication

Insert a Variety of Files into Chat

Bahasa’s tool allows users to insert various types of files, including emojis, documents, sheets, PDFs, images, videos, GIFs, and audio, into chats. This feature enables agents to provide more informative and personalized responses, improving the overall quality of customer service provided.

Share Internal Notes between Agents

The tool allows agents to share internal notes between themselves in between chat bubbles. This feature enables agents to share information and collaborate effectively with each other, ensuring that customers receive coherent and consistent responses.

Use Template Messages for Faster Responses

Bahasa’s tool enables agents to use template messages for faster responses. This feature improves handling time and ensures that customer queries are answered in a timely and efficient manner.

Analytics Dashboard

All-Around Analytics Dashboard

The tool offers an all-around analytics dashboard to track agent and chatbot performance. This feature enables businesses to monitor their chat service and make data-driven decisions based on metrics such as response time, customer satisfaction, and ticket resolution speed.

Annotate Customer's Sentiment, Status, or Loyalty

The tool enables agents to annotate the customer's sentiment, status, or loyalty to the business during their interactions. This feature helps agents to provide more relevant and personalized responses, improving customer satisfaction and retention.

Notice New Ticket and Chat Notifications

Bahasa’s tool notifies agents of new tickets and chats from customers. This feature ensures that agents do not miss any important customer inquiries and can provide timely and efficient service.