Chatbotkit

Chatbotkit is a leading AI chatbot platform that helps users create chatbots that can communicate naturally with customers across different channels. With an easy-to-use interface and a range of powerful features, businesses can enhance customer engagement and simplify everyday tasks. The platform boasts GPT-3.5 and GPT-4 support, multiple AI models, widget themes, and resource consumption tracking, among other things. It also offers seamless integration with Slack, Facebook Messenger, Zendesk, HubSpot, and Shopify, making it easy for businesses to automate workflows, track customer interactions better, and close deals faster.

TLDR

Chatbotkit is an AI chatbot platform that caters to businesses of all sizes. The platform offers a range of features, including GPT-3.5 and GPT-4 support, resource consumption tracking, and multiple AI models. Seamlessly integrating with popular tools and platforms like Slack, Facebook Messenger, Zendesk, HubSpot, and Shopify, users can automate workflows, track customer interactions, and drive sales growth. Chatbotkit offers different pricing options designed to cater to the needs of both developers and non-developers alike. This makes it a flexible and affordable solution for businesses looking to engage with customers and simplify everyday tasks.

Company Overview

Chatbotkit is a premier platform for creating and using conversational AI chatbots. The platform is designed with an aim to help users create chatbots that communicate naturally with customers on different channels, including websites, Slack, and Discord. Through user-friendly chatbot solutions, this tool is instrumental in enhancing customer engagement and simplifying everyday tasks.

The company offers a range of features to give users full control over the chatbots they create. For instance, users can access chat history, create custom datasets, import documents and media files, and integrate with external tools such as Slack, Discord, Twitter, and sitemap.

In addition, the platform boasts of GPT-3.5 and GPT-4 support, widget themes, geo-targeting, and custom domains. Furthermore, users enjoy a no-code platform, simple pricing, data security, content moderation, semantic search, AI playgrounds, and multiple AI models.

One of the most notable benefits of this tool is the 5-day risk-free trial period. During this period, users can comprehensively test the capabilities of the platform without any financial commitment. If for any reason, they are not satisfied, they can cancel their trial without any obligation.

Users on a monthly membership have access to 1K chat sessions, 1M tokens, 10 datasets, 10 skillsets, and 10 integrations. They also receive online support and can cancel the membership anytime. However, in the event where users are not satisfied with the service, ChatBotKit offers a full refund within the first 14 days.

The company is dedicated to providing outstanding customer support, with a team that's available to answer any questions through the "send us an email" button on the front page.

Overall, Chatbotkit provides companies and organizations an opportunity to elevate their businesses with engaging customer experiences and streamlined workflows with the power of AI-driven chatbots.

Features

Multiple Model Support

OpenAI Models and In-house Models

ChatBotKit offers support for various models including OpenAI models such as Davinci family, Curie family, and Instruct family. Additionally, ChatBotKit has in-house models such as text-algo-001 and text-algo-002 for their general assistant use. These models allow users to choose an appropriate model depending on their specific use case and desired performance.

Customizable Model Settings

Max Tokens, Temperature, Frequency Penalty, and Presence Penalty

Customizing model settings in ChatBotKit allows the fine-tuning of the model's behavior to better suit a specific use case and requirements. Max Tokens determines the maximum number of tokens that the model can consume when generating a response. Temperature determines the level of randomness or creativity in the model's responses, while Frequency Penalty determines how much the model penalizes the repetition of certain words or phrases in its responses. Presence Penalty determines how much the model penalizes the use of specific words or phrases in its responses. These customizable properties impact the model's performance and accuracy significantly. Therefore, experimenting with different settings is recommended to find the best balance between performance and creativity.

Context Length Support

Maximum Context Length

The context length in ChatBotKit refers to the maximum amount of information the model can take into account when generating a response. Models with higher context length may use more tokens when the conversation approaches the context length window, depending on the length and complexity of the conversation. ChatBotKit provides support for various context lengths to ensure optimal performance and an efficient use of resources.

Beta Models

GPT-4 and text-algo-003 Models

GPT-4 and text-algo-003 models are newly added beta models available in limited supply. ChatBotKit has set the token ratio to three to ensure that users are billed appropriately for the limited availability of these models. The token ratio may be adjusted in the future as these models become more widely available.

Resource Consumption Tracking

Token Ratio and Context Size

ChatBotKit's token ratio and context size are essential properties that allow for the tracking of resources used by each model accurately. The token ratio multiplies every token from the model to produce the actual number of tokens recorded by ChatBotKit, accurately billing users based on their usage. Additionally, the context size determines the maximum number of tokens (words or symbols) the model can take into account when generating a response. These properties in ChatBotKit prevent abuse of resources and ensure users are billed correctly for their usage.

Integrations

Chatbotkit understands how important it is to connect your chatbot to other systems for better outcomes. To accommodate this, Chatbotkit offers powerful integration capabilities that allow you to tap into the full potential of your chatbot, and achieve your goals faster and easier. With seamless integration, you can streamline your workflow, automate your processes, and drive your business to new heights of success.

Slack

Integrating Chatbotkit with Slack enables you to communicate with your team in real-time. Chatbotkit’s slack integration allows you to receive alerts, track metrics, and get insights. Moreover, with the ability to send reminders, schedule meetings, and assign tasks, your team can stay on top of their game without switching between applications.

Facebook Messenger

Integrating Chatbotkit with Facebook Messenger allows you to automate all your dealings with customers. With Chatbotkit’s Facebook Messenger integration, you can automate customer service, process sales, and collect payments through chatbots. It also offers a range of customization options for your chatbot, such as personalized greeting messages, responses to frequently-asked questions, and much more.

Zendesk

Chatbotkit’s integration with Zendesk is designed to improve your customer support process. The integration enables Chatbotkit to gather customer information, track tickets, and give quick responses to frequently-asked questions. With Chatbotkit’s integration with Zendesk, you can enhance your customers' experiences and provide round-the-clock service without human intervention.

HubSpot

Chatbotkit’s integration with HubSpot offers a powerful marketing automation solution. With this integration, you can automate your marketing workflows, track customer interactions, and create custom sales processes, all from a single platform. Moreover, Chatbotkit’s integration with HubSpot allows you to personalize your marketing messages, streamline your lead nurturing process, and close deals faster.

Shopify

Chatbotkit’s integration with Shopify provides a seamless shopping experience for your customers. The integration enables Chatbotkit to handle all order-related queries, monitor order status, and provide shipping and delivery notifications. Moreover, it offers customized chatbot workflows for abandoned cart recovery, product recommendations and more, making it easier for you to enhance customer engagement and boost sales growth.

Pricing

Chatbotkit offers a range of pricing options designed to cater to the needs of developers and non-developers alike. For those looking to test out new chatbots or for personal use, the tool is entirely free. For those looking for a more robust solution, there are two paid options available.

The first paid option is priced at $25 per month and is ideal for small production projects with moderate usage. This plan provides users with access to many of the essential features of ChatBotKit, including natural language processing for your chatbots. It also includes the option to take advantage of the platform's pre-built templates, allowing for faster build times that don't sacrifice quality.

For larger-scale projects with more significant usage requirements, the $65 per month plan is the perfect solution. This robust offering provides users with everything they could need for building and deploying advanced chatbots seamlessly. This plan is sophisticated and provides users with more flexible options when it comes to deploying bots. Additionally, this plan includes all the features from the previous option, but with the added benefit of three nodes, which allow for better balancing of chatbot routing and performance.

With either of these paid plans, users will have access to the latest version of ChatBotKit, with frequent updates and ongoing support from the team. Overall, ChatBotKit provides an affordable and user-friendly tool for building and deploying powerful chatbots that can communicate naturally with users.

FAQ

What is Chatbotkit?

Chatbotkit is a premier platform for creating and using conversational AI chatbots. The platform is designed with an aim to help users create chatbots that communicate naturally with customers on different channels, including websites, Slack, and Discord. With user-friendly chatbot solutions, this tool is instrumental in enhancing customer engagement and simplifying everyday tasks.

What features does Chatbotkit offer?

Chatbotkit offers a variety of features to give users full control over the chatbots they create. Users can access chat history, create custom datasets, import documents and media files, and integrate with external tools such as Slack, Discord, Twitter, and sitemap. In addition, the platform boasts of GPT-3.5 and GPT-4 support, widget themes, geo-targeting, and custom domains. Furthermore, users enjoy a no-code platform, simple pricing, data security, content moderation, semantic search, AI playgrounds, and multiple AI models.

How does the 5-day risk-free trial period work?

The 5-day risk-free trial period allows users to comprehensively test the capabilities of the platform without any financial commitment. If for any reason, they are not satisfied, they can cancel their trial without any obligation.

What is included in a monthly membership?

Users on a monthly membership have access to 1K chat sessions, 1M tokens, 10 datasets, 10 skillsets, and 10 integrations. They also receive online support and can cancel the membership anytime. However, in the event where users are not satisfied with the service, ChatBotKit offers a full refund within the first 14 days.

How does Chatbotkit benefit businesses?

Chatbotkit provides companies and organizations an opportunity to elevate their businesses with engaging customer experiences and streamlined workflows with the power of AI-driven chatbots. By utilizing this tool, businesses can improve customer engagement, reduce response times, and enhance service delivery. In addition, Chatbotkit can help businesses save money by automating routine tasks and cutting down on the need for customer service representatives.