EmailTree.ai

Introduction

EmailTree.ai is a powerful AI-powered email management tool designed to improve customer and employee experiences. By automating email sorting and dispatching, businesses can ensure that agents can quickly access relevant information and respond accurately to customer inquiries. The tool aims to eliminate repetitive tasks, enabling teams to focus on valuable work, resulting in increased productivity and efficiency. EmailTree.ai also offers integrations with knowledge databases, intelligent document processing and inbuilt reporting dashboards, providing real-time data on SLA compliance rate, average response rates, and first contact resolution rate. The tool is GDPR compliant, prioritizes data protection, and is committed to ensuring customer support is fully personalized to each business's unique workflow. EmailTree.ai's ultimate goal is to enable businesses to serve their customers better and generate new revenue streams while reducing acquisition and churn rates.

TLDR

EmailTree.ai is an AI-powered email management tool that automates email sorting and dispatching, enabling businesses to handle millions of customer requests at scale and deliver consistent results across multiple channels. The tool integrates with knowledge databases and intelligent document processing, providing real-time data, reporting dashboards, and SLA compliance rate, average response rates, and first contact resolution rate. EmailTree.ai is GDPR compliant, prioritizes data protection, and offers customers an almost-human level of accuracy when it comes to interpreting and answering customer inquiries. The tool eliminates repetitive tasks, enabling teams to focus on valuable work, resulting in increased productivity and efficiency. With inbuilt reporting dashboards, businesses can pinpoint key issues, identify areas for improvement, and take effective action to correct them. EmailTree.ai's ultimate goal is to help businesses generate new revenue streams while reducing acquisition and churn rates, improving customer satisfaction, and ensuring employee fulfillment.

Company Overview

EmailTree.ai is an AI-powered email management tool designed to enhance the experience of both customers and employees. The tool uses AI to sort and dispatch emails automatically, saving employees countless hours wasted on unproductive and non-essential requests. With EmailTree.ai, businesses can provide their customers with instant responses, improving customer satisfaction and loyalty. The tool's "Smart Reply" feature suggests the best reply, saving stressed employees time and energy searching through email templates and copy-pasting the right answers. Customers feel frustrated when they have to wait for a response, but with EmailTree.ai, they can delight in receiving instant responses.

By eliminating repetitive tasks, teams can concentrate on valuable work, leading to increased efficiency and productivity. With EmailTree.ai, businesses can provide a customer and employee-centric experience, which can help reduce customer churn and employee turnover significantly. A loss of team performance and overall company results can be avoided by using a fully functional team that consistently delivers results.

EmailTree.ai's power lies in its ability to connect humans and AI, enabling businesses to handle millions of customer requests at scale and deliver consistent results across multiple channels. The tool uses AI to automate 80% of work within the first month, which helps prioritize, organize, and route tickets to the most appropriate agent at scale. Along with email management, EmailTree.ai also offers integrations with knowledge databases and intelligent document processing to create actionable insights for rapid decision-making and improve first response time.

With inbuilt reporting dashboards, EmailTree.ai provides real-time data on SLA compliance rate, average response rates, and first contact resolution rate, empowering businesses to pinpoint key issues, identify areas for improvement, and take effective action to correct them. Users can integrate EmailTree.ai with their existing CRM or ERP systems, automate end-to-end processes using Workflow Orchestration and AI, and extract unstructured content in documents such as PDF or Excel via Document Automation.

Committed to data security, EmailTree.ai provides sufficient guarantees to meet GDPR and information security policies. The tool is an end-to-end platform that understands customer support and offers an accurate recognition of 95% of customers' questions in five languages and five times faster than before with AI-powered structured answers, regardless of the correspondent.

Overall, EmailTree.ai's mission is to power businesses with AI to serve their customers better and generate new revenue streams while reducing costs of acquisition and churn rates. Through the tool's capabilities, businesses can ensure customer and employee satisfaction while increasing efficiency, productivity, and revenue.

Features

Email Sorting and Dispatching

Automatic Email Sorting

EmailTree.ai uses AI to automatically sort and dispatch incoming emails to the appropriate agent or department. This feature saves employees countless hours of unproductive and non-essential requests handling, allowing them to focus on valuable work and leading to increased efficiency and productivity. It also helps prioritize, organize, and route tickets to the most appropriate agent at scale.

Smart Routing of Emails

EmailTree.ai enables businesses to handle millions of customer requests at scale and deliver consistent results across multiple channels. The tool's AI-powered routing system directs incoming emails to the right department or agent, ensuring quick resolution and customer satisfaction. With EmailTree.ai, businesses can provide a customer and employee-centric experience, which can help reduce customer churn and employee turnover significantly.

Integrations with Knowledge Databases

Along with email management, EmailTree.ai also offers integrations with knowledge databases and intelligent document processing to create actionable insights for rapid decision-making and improve the first response time. This feature helps agents access relevant information and respond to customer inquiries accurately and quickly, improving customer satisfaction and loyalty.

Smart Reply

Suggested Responses

EmailTree.ai's "Smart Reply" feature uses AI to suggest the best reply to incoming emails, saving stressed employees time and energy searching through email templates and copy-pasting the right answers. With 95% accurate recognition of customers' questions in five languages and five times faster than before with AI-powered structured answers, regardless of the correspondent, this feature delights customers with instant responses.

Increased Efficiency and Productivity

By eliminating repetitive tasks, teams can concentrate on valuable work, leading to increased efficiency and productivity. With EmailTree.ai, agents can quickly respond to customer inquiries, generate reports on their behalf, and focus on strategic issues that contribute to overall company success. This feature ensures a fully functional team that consistently delivers desired results.

Real-Time Data and Reporting

EmailTree.ai provides real-time data on SLA compliance rate, average response rates, and first contact resolution rate, empowering businesses to pinpoint key issues, identify areas for improvement, and take effective action to correct them. With inbuilt reporting dashboards, businesses can track the metrics that are most important to them and take action immediately, ensuring customer satisfaction and increasing revenue.

Document Automation

Extracts Unstructured Content from Documents

EmailTree.ai's Document Automation feature extracts unstructured content in documents such as PDF or Excel, enabling agents to access critical information quickly. This feature helps businesses save time and increase productivity while ensuring agents can respond accurately to customer inquiries.

API Integration

EmailTree.ai is fully integrated with API, making it easy to connect the tool with existing CRM or ERP systems. This feature ensures that agents have access to all the relevant customer information, providing a more personalized and efficient experience.

Data Security

Committed to data security, EmailTree.ai provides sufficient guarantees to meet GDPR and information security policies. With end-to-end data encryption, businesses can rest assured that their data is safe and secure.

Workflow Orchestration

End-to-End Process Automation

EmailTree.ai's Workflow Orchestration feature enables businesses to automate end-to-end processes using AI. This feature saves businesses time and money by automating repetitive tasks such as data entry, generating reports, and routing tickets. It ensures accuracy and consistency throughout the process, enhancing productivity and efficiency.

Customization

EmailTree.ai's Workflow Orchestration offers customization, ensuring that businesses can tailor the tool to meet their specific needs. With EmailTree.ai, businesses can create end-to-end processes that align with their unique workflows, ensuring seamless integration with existing systems.

Increased Scalability

With EmailTree.ai's Workflow Orchestration, businesses can increase scalability, ensuring that the tool can handle millions of customer requests at scale. This feature enables businesses to serve their customers better, generate new revenue streams while reducing costs of acquisition and churn rates.

Pricing

EmailTree.ai offers a range of pricing plans to suit various needs and budgets. The plans start at 300 monthly conversations and go up to unlimited conversations, with different features included in each package.

The 300 conversations per month plan includes the EmailTree inbox, Chrome extension, Zendesk app, unlimited smart reply, AI reply generation in 2 languages, 1 automation to automate 1 use case end-to-end, 3 team members, and 2 social media channels on Facebook and Linkedin. Self onboarding and email support are also provided.

The 1000 conversations per month plan is priced higher and includes the same features as the 300 conversations per month plan, but with additional automations to automate up to 5 use cases end-to-end, 5 team members, and 1 hour of dedicated onboarding.

The 2000 conversations per month plan includes unlimited smart reply, AI reply generation in 14 languages, 15 automations to automate 15 use cases end-to-end, 10 team members, and unlimited media channels. It also comes with 3 hours of dedicated onboarding, making it a great option for businesses looking to scale their customer support. Self onboarding and email support are also included.

For larger businesses with more complex needs, the 5000 conversations per month plan is a good choice. This plan includes unlimited smart reply, AI reply generation in 14 languages, unlimited automations to automate unlimited use cases end-to-end, unlimited team members, and unlimited media channels. It also comes with 4 hours of dedicated onboarding and 1 coaching session every month to help businesses get the most out of their investment. Self onboarding and email support are included as well.

If you sign up for any of the plans before May 15th, you can take advantage of a special offer where you get one year of service for free after purchasing one year at the regular price, making it an even better value.

Overall, EmailTree.ai's pricing plans offer a great range of features to help businesses improve their customer support, regardless of their size or budget.

FAQ

What is EmailTree.ai?

EmailTree.ai is an AI-powered email management tool designed to enhance customer and employee experiences. It uses AI to sort and dispatch emails automatically, saving employees countless hours wasted on unproductive and non-essential requests. Through this tool, businesses can provide investors with immediate responses, ultimately resulting in better customer satisfaction.

How can EmailTree.ai benefit my business?

EmailTree.ai can help boost your business in multiple ways. The tool automates 80% of work within the first month, enabling teams to spend their time and energy on valuable work. By automating email management, EmailTree.ai ensures businesses are handling millions of customer requests at scale and delivering consistent results across multiple channels. The tool also offers integrations with knowledge databases and intelligent document processing, which can help businesses create actionable insights for rapid decision-making and improve first response time. Finally, EmailTree.ai provides real-time data on SLA compliance rate, average response rates, and first contact resolution rate.

How accurate is EmailTree.ai's recognition of customer questions?

EmailTree.ai offers an accurate recognition of 95% of customers' questions in five languages, making it easy for investors worldwide to communicate with a business. The tool recognizes customer questions five times faster than before with AI-powered structured answers, regardless of the correspondent's language. Essentially, EmailTree.ai has an almost human level of accuracy when it comes to interpreting and answering customer questions.

Are my customers' personal data safe with EmailTree.ai?

Yes! EmailTree.ai provides sufficient guarantees to meet GDPR and information security policies. The tool is an end-to-end platform that understands customer support and handles your customers' personal data with the utmost care. EmailTree.ai also offers integrations with existing CRM or ERP systems, enabling businesses to eliminate the possibility of data breaches by working with a trusted, secure platform that prioritizes privacy and data protection.

Can EmailTree.ai help reduce employee turnover rates?

Absolutely! Employee turnover and churn rates can be significantly reduced by implementing EmailTree.ai at a business. The tool eliminates repetitive tasks, freeing up employees to focus on valuable work. Through this, employees feel as though their work is valued and essential, leaving them more fulfilled and less likely to experience burnout. Additionally, by automating email management, EmailTree.ai reduces employee stress, leading to a happier, more productive workforce. Ultimately, this can help extend the average employee lifespan, ensuring that businesses don't experience dips in team performance or overall company productivity.