Whelp

Whelp is an AI-powered conversational customer support platform designed to help businesses communicate more effectively and efficiently with customers across various channels. The tool, headquartered in New York, USA, boasts a single-screen interface that funnels inquiries from different channels into one platform, allowing businesses to manage customer support communication more adequately. The platform has a chatbot that can automate up to 60% of customer inquiries, freeing up customer support teams to tackle more complex issues. With multi-lingual support that eliminates language barriers, businesses can provide top-quality services to customers worldwide. Whelp's customer analytics feature, task management, and real-time conversation monitoring ensure customer inquiries are dealt with promptly and professionally.

TLDR

Whelp is an AI-powered conversational customer support platform that helps businesses communicate more effectively and efficiently with customers across various channels. Its features include automated responses, multi-lingual support, customer analytics, task management, and real-time conversation monitoring. Whelp has served over 550 companies in 16 countries, with a 68% automation rate for e-commerce and over 2 million conversations answered. The platform integrates with popular applications like Facebook, Shopify, and Stripe, among others. Whelp is flexible, with two pricing plans that are suitable for small and large businesses, personalized quotes, and a portfolio that delivers top-quality customer service.

Company Overview

Whelp is a conversational customer support platform that helps businesses communicate with customers more effectively and efficiently. Based in New York, USA, this AI-powered tool enables companies to connect with customers across various communication channels, including email, SMS, voice, WhatsApp, WeChat, Messenger, and live chat.

Whelp's AI-powered chatbot helps automate up to 60% of customer inquiries, freeing up the team to focus on complex issues. Furthermore, the customer management platform provides a feature-rich interface that merges messaging from several channels into a single screen, making customer support communication more manageable.

Having served over 550 companies in 16 countries, Whelp has proven to be an effective tool that helps businesses meet customer demands better. In the company's portfolio, Whelp boasts of a 68% automation for E-commerce and more than 2 million conversations answered, demonstrating the tool's functionality in engaging with customers.

The Whelp team comprises of professionals who are experienced and dedicated to providing the best customer experience. From customer service reps to developers, everyone focuses on helping clients succeed.

Whelp prides itself on being part of the Techstars portfolio, committing to drive innovation in the customer support industry. Additionally, through the 500 Startups accelerator program, Whelp has access to a global network of mentors, advisors, and investors who offer support and valuable resources as the company continues to grow and scale.

In conclusion, Whelp is an AI-powered tool that has revolutionized customer support communication. It automates customer inquiries, provides a feature-rich interface that merges messaging from various channels into a single screen, and has a team of professionals dedicated to ensuring the best customer experience. Sign up now to unlock Whelp's potential and improve your customer support processes.

Features

Conversational Customer Support

All-in-One Platform

Whelp provides an AI-powered tool that enables businesses to communicate with their customers effectively and efficiently across various communication channels, including email, SMS, voice, WhatsApp, WeChat, Messenger, and live chat. With an all-in-one platform, all customer inquiry messages coming from different channels are funnelled into a single screen interface, making communication between customer support representatives (CSRs) and customers more manageable.

Multi-lingual Support

Whelp helps businesses meet customer demands better with its multi-lingual support feature. Whether customers write to customer support in English, Mandarin, Spanish, or even Dari, Whelp's platform can detect and respond in the language the customer has used. This feature eliminates language barriers and ensures all customers receive top-quality service.

Automated Responses

Whelp's chatbot is designed to help automate up to 60% of customer inquiries by responding to frequently asked questions. With this feature, businesses can free up their team to focus on more complex issues. Whelp's chatbot is powered by ChatGPT, Google AI, and Amazon Lex, providing businesses with high-quality responses to customers.

Customer Management

Customer Analytics

Whelp's customer management platform provides an analytics dashboard, which helps businesses understand customer behavior, preferences, and trends. With this feature, companies can access data about their customer base, such as demographics, behavior patterns, and frequently asked questions. This information is used to improve customer experience and decision-making processes.

Task Management

Whelp's task management allows CSRs to quickly assign tasks to team members or escalate customer inquiries, ensuring that every inquiry is dealt with timely and professionally. This feature maximizes the efficiency of a business's customer support team and helps them work effectively.

Real-time Conversation Monitoring

Whelp provides real-time conversation monitoring that allows businesses to track customer inquiries from beginning to resolution. This feature ensures that no inquiry is missed and all issues are resolved promptly.

Professional and Dedicated Team

Experienced and Skilled Team

Whelp is proud to have a team of professionals who are experienced and skilled in providing the best customer experience. The team comprises of customer service reps, developers, data scientists, and machine learning engineers, all focused on helping clients succeed.

Drive for Innovation

As a member of the Techstars portfolio and through the 500 Startups accelerator program, Whelp is committed to driving innovation in the customer support industry continually. The company has secured a global network of mentors, advisors, and investors who offer invaluable support and resources towards its growth and scalability.

24/7 Support and Continuous Development

Whelp's professional and dedicated team provides 24/7 support services to clients. In addition, the team is continuously working on developing new features and functionalities in collaboration with its clients, ensuring that their products stay ahead of the curve.

Portfolio Results

68% E-commerce Automation

Whelp boasts of a 68% automation rate for E-commerce companies, freeing up customer service representatives' time to handle more complex issues.

Over 550 Companies Served

Whelp has served over 550 companies in 16 countries, providing top-quality customer service to its clients' customers.

2 Million Conversations Answered

Whelp's AI-powered chatbot has answered over 2 million customer conversations, eliminating language barriers and providing multi-channel support with automated responses.

Integrations

Whelp's tool comes with a range of integrations that enable businesses to work seamlessly with the applications their teams already love. The integrations offered include Facebook, Instagram, WhatsApp, Telegram, Twilio, Shopify, Stripe, Line, Viber, Salesforce, Webex, Email, Livechat, Amazon Connect, Razorpay, Iyzico, Paylike, Telr, and Sendgrid, among others. With these integrations, businesses can provide support to their clients efficiently and effectively under one platform, regardless of where the clients are based.

Channel integrations

Whelp has made it possible for businesses to handle customer inquiries within their preferred channels. The channel integrations provided include Facebook, Instagram, WhatsApp, Telegram, Twilio, Line, Viber, Salesforce, Webex, Email, Livechat, and Amazon Connect. With the channel integrations, team members don't need to switch between multiple applications to respond to clients. Instead, they can manage these requests on a single unified platform, improving their response time, engagement, and satisfaction rates.

Payments & Accounting integrations

Whelp's tool offers several integrations that help businesses handle their customers' payments securely and accurately. The Payments & Accounting integrations included with Whelp are Shopify, Stripe, Razorpay, Iyzico, Paylike, and Telr. With these integrations, businesses can accept payments from multiple sources and manage their finances better within a unified platform. The tool automatically logs all transactions, making it easier for the accounting department to reconcile accounts and prepare financial statements.

CRM integrations

Whelp's tool comes with several integrations that help businesses manage their customer relationships better. The tool offers integrations with Salesforce and Shopify, which help businesses organize, store, and analyze their customer data more effectively. The tool automatically logs all customer interactions - allowing team members to access valuable information quickly, such as purchase history, behavioral patterns, and demographics. This way, team members can provide personalized and targeted support services that delight clients.

Other integrations

Whelp's tool also includes several other integrations that help businesses work efficiently. The 'Done tracker' integration helps team members manage tasks, track progress and close issues quickly. The 'Email Signature' integration helps businesses create and customize professional email signatures that represent their brand. The 'Analytics' integration helps businesses measure performance metrics such as average response time, satisfaction rates, and feedback ratings. The 'Sendgrid' integration helps businesses optimize and deliver their email campaigns more effectively. Overall, these integrations make it possible for businesses to maximize their productivity and offer exemplary support services under one virtual roof.

Pricing

Whelp offers two pricing options for their tool: Monthly and Annually. Their Startups pricing plan is a budget-friendly option, specially designed for growing businesses with limited resources. This plan includes all the features needed to connect with customers and scale your business. On the other hand, the Enterprise plan is tailored for large organizations with high-volume communication needs, offering advanced features and dedicated support to meet the demands of your business.

The pricing structure for Whelp's tool is not publicly available on their website. However, the company states that their pricing plans are flexible and based on the specific needs of individual businesses. To obtain information on pricing, interested businesses must contact Whelp's sales team for a personalized quote.

Whelp's integrations make it easy for businesses to work with the applications their teams already love. The tool integrates with popular platforms like Facebook, Instagram, WhatsApp, Telegram, and Twilio. It also integrates with Shopify, Stripe, and Line for seamless CRM, payment, and accounting support.

Whelp boasts a user-friendly tool that can be accessed in minutes. There's no need to download software or install an application. The tool's security and privacy terms are confidently upheld, giving businesses peace of mind. There are also no technical requirements to use the tool.

Whelp's subscription covers a specified number of conversations, which is not stated on their website. Subscription cancellations are possible at any time. Unfortunately, the company doesn't offer volume discounts at this time.

Overall, Whelp's pricing structure is flexible, and they offer two plans that are suitable for both small and large businesses. By providing a personalized quote, businesses can get a better idea of the pricing structure that would suit their needs.

FAQ

What is Whelp, and how does it work?

Whelp is a conversational customer support platform designed to help businesses engage with customers more effectively and efficiently. Based in New York, USA, the AI-powered tool enables companies to connect with customers across various communication channels such as email, SMS, voice, WhatsApp, WeChat, Messenger, and live chat. Whelp's AI-powered chatbot can automate up to 60% of customer inquiries, freeing up customer support teams to focus on more complex issues. The platform also provides a feature-rich interface that merges messaging from several channels into a single screen, making customer support communication more manageable.

How does Whelp help businesses improve their customer service?

Whelp's AI-powered chatbot can automatically respond to common customer inquiries, freeing up human representatives to address more complex issues. The platform also provides a centralized messaging interface that allows businesses to view and manage customer inquiries from multiple channels in one place. In combination, these features help streamline customer support communication, leading to faster response times, higher customer satisfaction scores, and an overall improvement in customer service quality.

What industries or businesses can benefit from using Whelp?

Whelp can benefit any industry or business that needs to communicate with customers or clients. Currently, Whelp has served over 550 companies in 16 countries, with a portfolio boasting a 68% automation rate for E-commerce and more than 2 million conversations answered. Companies in the E-commerce, financial services, hospitality, and telecommunications industries have found Whelp particularly useful. However, any company that wants to improve their customer service can benefit from using Whelp's AI-powered tool.

Who can use Whelp, and what are the requirements to use this tool?

Anyone can sign up for Whelp and take advantage of their AI-powered customer support tool. There are no specific requirements to use Whelp, except for access to a computer or mobile device with an internet connection. Businesses of all sizes can benefit from Whelp, and the pricing is designed to be scalable, depending on the size of the company and its customer support needs.

How does Whelp ensure data privacy and security?

Whelp takes data privacy and security very seriously. They utilize advanced encryption techniques to ensure that customer data is secure and cannot be accessed by unauthorized individuals. Whelp also adheres to strict data privacy regulations, including GDPR and CCPA, to ensure that customer data is collected, stored, and used properly. Whelp's security infrastructure is regularly audited and tested to identify and address any vulnerabilities.