Tekst

Introduction

Tekst is a company that focuses on developing cutting-edge AI solutions to help businesses flourish. They have a dedicated team of developers, marketers, and salespeople who are committed to creating innovative AI tools that can revolutionize the customer experience. Their flagship tool is an AI-powered customer support platform that uses natural language processing to provide personalized solutions and fast responses, which seamlessly integrates with existing workflows and messaging platforms.

TLDR

Tekst offers a range of AI-powered tools that can improve the customer experience and simplify business operations. Their tools provide enhanced customer support, inventory management, sentiment analysis, and visual search, among other features. AI algorithms allow for personalization, while chatbots can handle simple inquiries and offer customers immediate solutions. They also offer voice assistants, inventory management tools, and visual search features that enhance sales and streamline customer experiences. Tekst is on the forefront of AI development and offers exciting opportunities for professional growth and development.

Company Overview

Tekst is a company that strives to revolutionize the way customer support is done. With an ever-growing team of talented developers, marketeers, and salespeople, Tekst is dedicated to improving the customer experience and helping businesses grow.

The company's flagship tool is an AI-powered customer support platform that seamlessly integrates with existing workflows and messaging platforms. The platform boasts powerful natural language processing capabilities that allow it to understand and interpret complex customer inquiries, offering personalized solutions and speedy responses.

In addition to the customer support tool, Tekst is also dedicated to developing cutting-edge AI solutions for businesses across industries. The company prides itself on providing customized solutions that meet the unique needs of each client.

For those looking to join a dynamic and innovative team, Tekst is always on the lookout for talented frontend and backend developers, marketeers, and salespeople. Whether you're seasoned professional looking for a new challenge or a recent graduate eager to learn, Tekst offers exciting opportunities for professional growth and development.

Overall, Tekst is a company that combines innovation, AI, and customer support expertise to help businesses succeed. With a talented and passionate team, the company is on the cutting edge of the industry and poised for continued growth and success in the future.

Features

Enhanced Customer Support

AI's Fast Customer Support

Artificial intelligence has revolutionized digital retail customer support by introducing faster and more efficient ways to resolve customer queries and issues. AI helps with the more basic queries like offering product recommendations and addressing grievances in an instant, freeing up human support agents to focus on more complex issues. It reduces the average handling time of customer inquiries, which makes customers happy and increases customer satisfaction. This also helps retailers to improve their reputation as a customer-focused company.

Chatbots to Handle Simple Customer Inquiries

AI chatbots interact with customers in a human-like manner and provide instant answers to their questions. These chatbots can be used to handle simple customer inquiries, such as product recommendations and delivery status, freeing up human agents to handle more complex issues. This reduces response time and increases customer satisfaction as customers demand speedy resolution of their issues.

Personalization Through AI Algorithms

Artificial intelligence algorithms can analyze customer data to provide personalized recommendations and offers based on their browsing and purchase history. This can increase customer satisfaction and loyalty. AI takes into account what the customers like to buy along with their browsing history and creates a personalized experience which customers appreciate. By providing customized and personalized experiences, AI enhances the customer experience, ultimately leading to customer loyalty.

Voice Assistants

Accessibility and Convenience for Customers

Voice assistants like Amazon Alexa and Google Assistant allow customers to interact with the retailer's services more conveniently and easily through voice commands. With voice commands, customers can get their questions answered or make a purchase more easily and effectively. This enhances customer satisfaction and streamlines the process of finding desired products. By making things easy for customers, businesses can generate more revenue.

Seamless Integration

Businesses can integrate voice assistants powered by AI with their existing customer service platforms. This helps companies provide a seamless and integrated customer experience on the customer's preferred mode of communication. Businesses get the due benefit of an AI-powered customer service system while creating a more streamline and sustainable long-term integration of the updated service for more revenue and customer satisfaction.

Efficient Communication

Voice assistants powered by AI can eliminate the communication barriers that exist between languages, cultures, and accents. This allows businesses to engage with their customers on a much broader scale and ensure that they're providing the optimal customer experience. Combining AI-powered language translation, voice assistants like Alexa and Google Assistant helps businesses create an efficient communication channel with its customers, eliminating language barriers.

Inventory Management

Optimized Stock Levels

AI-powered inventory management systems can help retailers optimize stock levels, reduce waste and minimize the risk of running out of stock. By analyzing patterns and establishing the best time to order or restock products, AI-powered software helps retailers predict demand and maintain the required level of stock to meet customer expectations. This leads to better supply chain management and increased customer satisfaction, as customers expect products to be in stock when they come looking for them.

Lower Running Costs

Inventory management software powered by AI can help businesses reduce running costs associated with the physical management of stock levels. Ordering fewer products means reduced physical storage and operational costs. By managing their inventory with precision, businesses can reduce their running costs and increase their profits. This results in more effective allocation of budget, better pricing strategy, and among the best strategies, for businesses.

Improved Supply Chain Management

AI-powered inventory management systems build better visibility of supply chains from raw materials to stock levels in real-time, improving supply chain management. This leads to better planning and forecasting, helping businesses better manage their supply chains, ultimately leading to great customer satisfaction. Improved supply chain visibility leads to reduced waiting times, more accurate shipping estimates, and fewer backorders, making it one of the most beneficial features of AI-powered inventory management systems.

Sentiment Analysis

Gauging Customer Sentiment

AI can analyze customer feedback, reviews and social media posts to gauge customer sentiment toward a brand. This way, retailers can understand their customers better and provide better solutions, eventually leading to customer retention. Businesses can also use this information to improve their products or services, respond to customer feedback in a timely manner, and build brand loyalty.

Addressing Concerns

Businesses can address customer concerns more efficiently through AI sentiment analysis. The technology helps to identify hot issues and address them in real-time. By knowing what customers are not happy about and why, businesses can address concerns before they escalate, securing their reputation in the marketplace. Addressing customer concerns before they escalate directly leads to an increased level of customer satisfaction dissatisfaction is addressed and solved, leading to better revenues and customer loyalty.

Active and reactive customer service

AI sentiment analysis algorithm helps businesses respond proactively to customer feedback. Through interpreting social and user-generated content, including negative feedback, AI allows businesses to alert the relevant departments to address customer concerns proactively. Customers prefer the retailer to take the initiative and complain as little as possible, and the sentiment analysis feature does just that, enhancing customer satisfaction and retention.

Visual Search

Revolutionary Visual Search Technology

Visual search is an AI-powered technology that allows shoppers to find products using images rather than traditional text search terms. This technology enables customers to take a picture of an item that they like and see similar products offered by the retailer. This transforms the online shopping experience for customers and leads to more accurate and faster search results. It helps customers to find what they're looking for easily and enhances their overall experience, leading to greater customer satisfaction and revenue.

Accuracy and Efficiency

Visual search technology powered by AI has made searching for products online accurate and efficient. It means customers don't need to know the product name or specific terms when searching for items they're interested in. With accuracy and efficiency, visual search technology ensures customers get the exact products they are interested in finding, guaranteeing a high level of customer satisfaction. With more accurate search results, customers are more likely to make a purchase and interact with the company's services.

Competitive Advantage

Visual search technology powered by AI provides businesses an edge over their competitors, allowing customers to easily find what they seek. Customers find the shopping process less stressful, more enjoyable, and hence stick to the site longer and make the website their go-to for the desired products. Delivering a better shopping experience enhances customer satisfaction and retention, creating higher revenue volume for the company.