WHAT WE LIKED MOST:
This one is very solidly built and it has worked very well so far. The fingerprint reader has no problem reading my fingers or my wife's fingers. That is the primary method we use to open the door. However, the keypad works well once you wake it up. Sometimes it takes a few keys to bring the keypad screen to life, but then it is fine. The installation instructions are quite good, and the programming instructions are adequate. It accepts 9 administrators, and 290 regular users. It may seem odd as every fingerprint or RFID card counts as one person, however once you understand the concept, it becomes less difficult. The handles reverse very easily, but my one was LH. Overall, I'm very impressed with this lock.
If you have a steel door, you will need to have a multitool and experience on hand to install this lock. I used a multitool and a carbide bit to carve out the steel to accommodate the bolt and face plate. The drill bit that was included was very easy to use. The steel door and the wood were open for drilling without any problems. As far as the lock is concerned, it looks and feels very heavy duty. For example, it has quite a bit of weight. I was able to find the instructions without having to call customer service. It was easy to program. Each fingerprint, combination lock, or proxy card counts as one user. There is no way to program usernames and associated authentication methods. In the 300 authentication slots available, each slot is a user. If you program two fingers, two passwords and two key fobs, six users would be six. You will be seen as a different user in relation to the other users. I would like to have the ability to add a username and then associate many authentication methods for that username. Keep a log on a spreadsheet for each authentication method and who has been assigned to a fingerprint or fob today if you want to have rights. While the fingerprint reader can be hit or miss, this is more of a user issue. Be consistent with how you place your finger on the device. It is best to try a little on the fingerprint, while programming and using it, to see the best results. The solution you used to select the emergency key hole was very well thought out and made access to the hole easy. I absolutely adore that when you enter the house, the door locks immediately behind you. When you are comfortable using the lock, it will immediately be apparent that it was a great investment for your safety and easy access. You can also give your pet sitter a temporary code. You have the ability to create single use pass codes. I like it when the price is right. Other vendors should pay attention and reduce their prices for locks with half the features. I don't enjoy the Echo, nor the Google Home controlled locks. That is going to really cause trouble. This lock is a great option, unless you really need the ability to remotely unlock it, have a builtin alarm, have a camera built in, or the ability to interface it with your phone to look at authentication logs or to program it. It was easy to program it on site, so that is all. I plan to purchase more items in the future as long as the price stays within reason. I have a really great purchase.
This handle has been working great for me for a month. I use it exclusively with the fingerprint scanner. It is very quick and VERY rarely fails my scan. It is much faster than fumbling with a key or pad. The only slight knock is that you have to use a screwdriver to get into the back in order to program new users, but that's a minor hassle. Just something to think about.
Hello, as a new landlord, I wanted access to the property without risk of keys being duplicated or loaned out. This solution with finger prints is the answer. The ability to unclog the door in a few seconds also means that there is little risk that the tenant will leave the place unlocked. We tried a blue tooth/wiFi version first, but there are so many moving parts with smarthome hubs and wifi. All need to be present and working. Secondly, how do you handle locksouts, dead cell phones, etc? For me, this lock is perfect. It was easy to install thanks to perfectly aligned templates and a drill bit. I couldn't be happier.
WHAT WE LIKED MOST:
Set up the system relatively easily and to date it works well. Although the documentation looks unorganized, I was able to figure it out. There are inputs for the card reader door status and request to exit. You can either use the web interface directly or use the Windows application. It is acceptable for my application. Before this, I purchased a Honeywell Netax system and found it unusable because of the slow web interface. I purchased their winpak software, which cost almost two thousand dollars. I cannot pay that amount.
Installed was easy for us because this is what we do to earn a living. I have been using other suppliers but when I saw the price I thought I would give it a review, and see how low priced an access control system would be. Software is a bit difficult, but it works well when you have some support from their technical team. I sent an email, as I was not able to get one of the door strikes to engage. After a few minutes, I received an email from Chen. The solution to the problem was quickly received. I wish to test this out on a budget for a client.
I installed the first of many access systems, and I will definitely purchase from this company again. They are always there for support. Everyone is very pleased. Thank you for the great product and even better support.
There are pictures and wiring diagrams to help you setup your doors and readers. We needed to understand how to have two readers operate one door. The vendor sent back a picture of how to do it, and the link to the diodes needed to be wired into the lines. I purchased the items, and wired them in. I have everything working now. The software is quite difficult to use, but it helps us track times much more easily than a device that is lacking, for example, door entry and exit. The system works well and is much more affordable than the one we had in our previous office. We got a glass door attachment, also, for the lock, and it worked with this system fine. We were able to use the door striker locks, which were already on the doors. The answer to the two reader question was 'A+ for the help that BRs and Wood Chen gave me.
WHAT WE LIKED MOST:
Customer service is wonderful and helpful. It is easy to set up, and easy to install. I am going to purchase a second one.
Great product, easy to install, infinite amount of controls, and access programing. I enjoyed emailing them back and finding that they have outstanding customer service.
WHAT WE LIKED MOST:
It is of very high quality. Its incredible strength and the seller contacted me quickly to assist with questions I had. It was accomplished despite a twelve hour time difference. I highly recommend this product due to great build quality and fantastic support. The seller continues to provide me with quick support whenever I encounter a new question. This man is outstanding. Updated almost a year later. The product has been working flawlessly and the seller recently informed me of a new feature I can take advantage of. The use of my phone to remotely control my doors. I wish every seller was as good as this one. The update is that it has been much more than a year since I purchased this product and the seller still responds to help me resolve an issue that resulted from a mistake of not sealing a box from the weather. They are an excellent group of men. I will continue to purchase their products.
I really enjoy this product. I purchased it to use at my gym. We are going to have 24 hour access for our members and I did not want to hire a locksmith and spend a big amount of money, but I had immediate assistance for some initial questions I had. When you are ready for installation, you can view various videos and pictures. I was able to figure out the wiring and the magnet on my own because of the great videos that were provided. I am excited to receive programming from FOBS for all of my members. The system for keeping track of members' keys is very straightforward. I can remove members' freedoms at any time.
I bought a unit that has two doors. The first one arrived promptly, but it was the wrong unit. He will be replaced within four days with the correct one. I would prefer that the instructions be proofed more, so that they align terms better with actual product. I like pictures, diagrams and diagrams. I have one question regarding setting up both FOB and PIN for access. I received a response with a solution within 24 hours after I emailed. With such products, customer service is the top priority. I would visit again. It looks like I may need a four door unit soon.
I would like to assure you of the superiority of this system. Three of them are in our buildings. They all work very well. The wiring is a little challenging at first but tech support is excellent. They were able to assist with completing any task. The instructions are generic and sometimes misunderstood. However, other than that, I adore them. I will purchase again, if need be.
WHAT WE LIKED MOST:
I purchased this as an update to a less featured lock that I previously installed that finally failed to work, not by the same manufacturer. This lock does everything well, but you better be aware of how to troubleshoot and admit that it is your door and not this sophisticated equipment. After I seemingly installed the lock correctly, and set it up with an administrator profile and was met with some serious malfunction. I was able to get the admin account up and connected to the app and was very confused as to why this thing was operating unusually. I was confused upon first sight and contacted customer service who arrived to assist me. We concluded that there must be a problem with the deadbolt latch not working properly due to the way it was sitting in my door. We determined this through a series of pictures and videos I took and shared with them. I did some wood filling and positioning for the latch assembly because I did not want to return this thing. After reinstalling, the device worked better, but was still acting strange. Customer service again came through with another video showing actual operation compared to what was going on with mine. Putting the spindle in the deadbolt slot will reveal that it works, and that the door is the problem. I will save you a lot of trouble by showing you potential issues. Ensure the deadbolt latch assembly is not crammed into the door to ensure it is positioned correctly for this device to work. The box strike, or possibly the hole where the deadbolt comes into when engaged in the lock position, was ultimately the issue causing the malfunction due to the deadbolt not being extended fully thus causing the sensors in the device to detect an improper installation. After digging out a proper hole for the deadbolt to slide into my device now works as intended and is seriously awesome. I hope this helps and that you enjoy this lock, as I am now.
I really enjoy this lock. It is well worth the money, fairly easy to install and use considering the technology. I never get locked out, nor do I need to give my keys to my children. This lock is a highly recommendable purchase. I wish it was wifi connected to a smart system. But that model is not available at this time.
I really like the design, because it is extremely classy. The lock had to drill a small hole for the crew first. I returned the items online. Please wait until I watch the video to obtain the instructions. The lock is easy to install. I do love it so much, that I cancelled the return. Fingerprint, App and Keypads work very well. I recommend this item.
My husband installed this unit with ease and it easily recognizes my fingerprint. I will definitely buy it again and recommend it to friends.