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PowWeb Review

ratings

Reliability

90/100

Usability

80/100

Customer Support

70/100

Features

60/100

Highlights

- One plan, one price

- Easy sign up process

Hosting Plans & Pricing

Hosting Plans Offered:

PowWeb Company Overview


10 Corporate Drive, Suite #300 Burlington, MA 01803

Customer Support Options

PowWeb Plans & Pricing

Shared Hosting

Plan Name

Plan Price

Plan Features

One Plan

$3.88/mo

Unlimited Disk Space (Raid Storage)

Scalable Data Transfer / Bandwidth

Load Balanced Technology

30-Day Money-Back Guarantee

Web Address (YourName.com)

Marketing Tools All Included! $100 Google AdWords Bonus

$100 Microsoft Advertising Credits

Awards

PowWeb Full Review

PowWeb is a web hosting firm owned by Endurance International Group, one of the world's top hosting companies. Despite being owned by EIG, PowWeb operates mainly independently.

Getting Started With PowWeb

When you initially try to join up for the service, you are presented with only one option.

Screenshot of PowWeb Dashboard

Under its "One Plan, One Price" Perfect Hosting Solution, you'll have access to unlimited disk space, scalable data transfer, and PowWeb's proprietary "Load-Balanced Hosting" solution. This solution distributes the load of a single website across multiple physical servers to prevent effects on end-users or downtime should a server go down.

There are also a host of other great offers for the Perfect Hosting Plan offered by PowWeb.

Screenshot of PowWeb Perfect Hosting Solution

For this review, we'll go with Poweb's only hosting plan.

Click on Buy Now! to get started.

Screenshot of PowWeb on Sale

You can either register for a domain or transfer an existing one. You are given a domain name free for a year.

Screenshot of PowWeb Select Domain Tab

On the next page, you'll have to enter your biodata.

Screenshot of PowWeb Billing tab

Input your first name, last name, email, nation, state/region, zip code, city, address, and phone number on the contact information page.

Next, you'll need to enter your payment information, which may be done with a credit card or through PayPal.

Then you may choose the time frame for which you'll be making the initial purchase.

You will also be offered extra paid services such as domain privacy + protection, WordPress Optimization, Website Builder, Sitelock Website Security, Google Workspace, and Site Backup.

While attempting to pay for my hosting, my payment was rejected – twice. My transactions were marked as 'high-risk', so they requested a photocopy of my government-issued ID to be sent to Powweb’s compliance team to complete my purchase.

With these, you are set to get started. PowWeb will send your payment confirmation and login credentials to the email address you used when registering.

You will also receive an email with all the details, including the login information and the control panel URL. You will be able to change your account password using the link they will provide you.

Screenshot of PowWeb Order confirmation tab

You may get a mail requiring you to validate your domain.

Screenshot of PowWeb email verification

Using and Managing Your Website on PowWeb

When you first log into the PowWeb website, you are greeted by a screen prompting you to answer a few questions.

Screenshot of PowWeb login questions

After answering the questions or dismissing the pop-up, you'll see a summary screen that displays information about your domain and common actions.

You'll have access to your dashboard, site builders, account settings, billing email management, website security, DNS & Nameservers, and help here.

On the domain tab, you'll have access to manage all your domain and launch your webmail. You can also purchase and import domains.

screenshot of PowWeb domains tab

You'll have access to info about your hosting plan, server information, and hosting tools on the hosting tab. I especially like the unlimited storage, bandwidth, hosted domains, subdomains, and FTP logins on the PowWeb One Plan.

Screenshot of PowWeb Hosting summary tab

You'll have access to free tools like Google My Business and a logo maker in the Business Tab.

Screenshot of PowWeb Business tab

What screen are you shown the very first time you log in to the website?

What do you have access to?

PowWeb CPanel

PowWeb uses its own control panel instead of cPanel.

However, the control panel available at Powweb is similar in functionality to Cpanel and allows you to, among other things:

  • Use a WebsiteBuilder and a WordPress one-click installer
  • Create and manage databases and DB users
  • Back up your website files
  • Create FTP users and email addresses
  • View website statistics
  • Manage and add domains
  • Monitor disk usage and view server information
  • Schedule cron jobs
  • Edit your server’s .htaccess file

In the email you received, you'll see the link to the control panel.

Alternately, you can easily access the control panel from your domain by clicking on the block icon near your name in the upper-right corner.

Once you enter, you will be greeted by this screen.

Screenshot of PowWeb Advanced Tools tab

Here, you have quite a few tools. While they may appear bewildering, after we go through them all together, you should fit in quite nicely with PowWeb.

E-Commerce Professional

The e-commerce professional directs you to a page where you subscribe for Ecwid, a one-stop eCommerce solution for businesses looking to sell online. The cheapest plan starts from $4.74/mo or $40.95 monthly.

Screenshot of PowWeb one-stop eCommerce solution tab

FTP

FTP allows you to configure FTP accounts and upload Webpages directly to your accounts. Using an FTP client will also let you manage your website's files.

Screenshot of PowWeb FTP

FTP SubUsers

Clicking on FTP SubUsers will direct you to the same pages as FTP.

File Manager

The file manager allows you to... manage your files. The FileManager also allows you to edit HTML files.

Screenshot of PowWeb File Manager tab

By clicking on the settings tab, you can hide and unhide System Files. You can also opt to use a Richtext editor for HTML files as well.

Screenshot of PowWeb Richtext editor

MySQL Databases

MySQL is an open-source relational database management system that uses Structured Query Language (SQL), the most popular language for adding, accessing, and processing data in a database.

Here, you can create a new database and check your pre-existing databases to modify and repair them. You can schedule a database backup here as well.

Screenshot of PowWeb MySQL Databases tab

ShopSite Starter

PowWeb One Plan comes with ShopSite Starter, which allows you to have a basic store running in as little as 15 minutes.

Screenshot of PowWeb ShopSite Starter

You can also upgrade to ShopSite Manager and Manager Pro here.

Screenshot of PowWeb Plans Features

Site Restore and Backup

The Site Backups and Restore tool allow you to restore files from PowWeb's system backups. You have the option of restoring files automatically by replacing your current files with the backed-up versions or downloading them and restoring your content manually.

Note that PowWeb's system backups are only kept for a few days, so you might want to back up your site files locally.

Screenshot of PowWeb's system backups

Visitor Statistics

PowWeb provides statistical programs that automatically analyze the site's daily raw visitor log files and display them in a summary form which you can access using this tool.

Screenshot of PowWeb Visitor Statistics tab

Website Creator by CM4ALL

The Website Creator is a limited-version site builder that comes with PowWeb's hosting.

Screenshot of PowWeb Website Creator by CM4ALL

MOJO Marketplace

In the MOJO Marketplace, you can buy themes, services, and plugins for your WordPress website.

Screenshot of PowWeb MOJO Marketplace

Constant Mail

PowWeb offers you email marketing via Constant Contact.

Screenshot of Constant Contact

Microsoft Advertising Credits

Depending on your location, you might be offered $100 in advertising credit from Microsoft.

.htaccess Editor

This menu has a host of options allowing you to Set .htaccess commands.

Screenshot of PowWeb Microsoft Advertising Credits

Archive Gateway

The Archive Gateway allows you to compress individual files and archive select directories of your Web site.

CGI and Scripted Language Support

This menu allows you to enhance your website using scripting access. Languages you can use are Perl, PHP, and Python.

Screenshot of PowWeb CGI and Scripted Language Support

Comodo CDN

If you require CDN services for your website, you can get it starting at $6.99/mo here.

Screenshot of PowWeb Comodo CDN

Disk Usage

You can view available and allocated disk space under this sub-menu.

Screenshot of PowWeb Disk Usage tab

Schedular Jobs

Schedular Jobs are tasks you have set to run at a specific day, time, or interval. The Control Panel interface allows you to run PHP and Perl Scripts or Unix command line string at specific intervals.

Screenshot of PowWeb Schedular Jobs

Server Information

Using this Control Panel tool, you can access server information configured for your website.

Screenshot of PowWeb Server Information tab

Web Cache Control Tool

Caching can make your site load incredibly fast by letting your visitors load unchanged content out of their browser and letting our servers serve your content very quickly. You can use this Cache-Control Tool to turn the caching of files off or on and select how long you want to cache different file types.

Screenshot of PowWeb Web Cache Control Tool

Change Catch-All

This option allows you to select the option for handling emails sent to addresses that do not exist at your domain(s).

Screenshot of PowWeb Change Catch-All

Mail Tool Settings

This option allows you to select your preferred WebMail and Newsletter client.

Screenshot of PowWeb Mail Tool Settings Tab

Manage Spam Filter

The spam filter can test incoming e-mail to determine whether or not it looks like spam.

Screenshot of PowWeb Spam Settings tab

PowWeb Website Builder

Mojo Marketplace

Here you can install apps such as WordPress, Joomla, AbanteCart, and phpBB through scripts. In your control panel, click on Mojo Marketplace. Select "one-click install" on the Mojo Marketplace to install WordPress, Joomla, Drupal, OpenCart, Magento, Prestashop, and more.

Screenshot of PowWeb mojo marketplace

You can find other available software and programs on PowWeb's shared hosting platform here.

Screenshot of PowWeb's shared hosting platform

WordPress Themes

You can install WordPress directly through your domain dashboard as well. Select WordPress on your summary page to get started.

Screenshot of PowWeb WordPress Themes

On the next page, you'll see an advertisement card like below.

Screenshot of PowWeb advertisement card

On the next page, you'll be prompted to either use your existing hosting plan or choose an optimized hosting plan for WordPress.

Screenshot of PowWeb Hosting Options

Here, we went with the existing plan option, after which the wizard prompted us to add a Site Title.

Thereafter, you will create an admin account for WordPress, after which you'll have access to free themes.

Screenshot of PowWeb admin account for WordPress

Alternatively, you could use PowWeb's AI-powered website builder.

Screenshot of PowWeb's AI-powered website builder

Select a plan which fits your need.

Screenshot of powweb website builder plans

We went with the starter plan, after which our website was set up automatically.

You can answer the questions to have a website built for you.

Screenshot of Powweb create site

The stock website looks like this.

Screenshot of PowWeb stock website

PowWeb Customer Support

PowWeb is known for providing excellent customer service, so I decided to close my account and see how quickly they would respond.

I opened the chatbox, entered my name and email address, and answered the questions.

Screenshot of PowWeb Customer Support

I was politely asked why I wanted to cancel, and after I explained, the customer service representative canceled it. However, because I used up my domain credit when registering, a $15 non-refundable fee applies. The customer mentioned that it might take 7-10 days before I receive the refund. However, I was refunded the same day.

Buyer’s Guide For PowWeb

Plans and Pricing

PowWeb's use of a "one plan-one price" model simplifies decision-making. Its only shared hosting plan is competitively priced at $3.88 per month if you pay for 3 years. However, it will cost you $11.95 to renew, which is close to the industry average.

PowWeb's hosting plan also includes a 30-day money-back guarantee. If you register a new domain with PowWeb and use up your "domain credit," you will be charged a $15 non-refundable domain additional fee.

PowWeb, like most hosting companies, does a lot of upselling after you pay for hosting.

You can purchase PowWeb's product with a credit card or through PayPal.

Server Speed

PowWeb's infrastructure is high-speed and flexible. Because PowWeb uses load balancing technology, its servers are provisioned quickly (in under a minute) and automatically scale to meet demand. The result is faster page loading times that are more stable than traditional shared hosting environments.

Security and Backups

PowWeb uses its own software updated regularly to add new features, fix bugs, and protect against security holes. If a problem arises with the software powering your website, PowWeb's tech support is very responsive and will make sure that you are up and running again.

PowWeb's hosting plan includes daily backups for all files, databases, e-mails, and an unlimited number of websites. However, unless you purchase PowWeb's backup software service, they should be stored on your own hard drive in a zip file, not encrypted format. This means that you will be responsible for restoring them if you ever need to.

Customer Service and Technical Support

If you run into any technical issue with your hosting, PowWeb has highly trained experts ready to walk you through the process so that you can resolve it quickly. They are available 24/7 by phone, chat, or e-mail. At the time of this writing, they answered my inquiry within a few minutes.

E-mails generated by PowWeb's hosting plan (e.g., account confirmations) contain links to "how-to" articles that explain how to use the services provided by the company. They are also categorized into separate files for easy reference.

Ease of use

Instead of providing its clients with various hosting plans to select from, PowWeb recommends a single package that will satisfy all of your needs. This package provides several appealing features to reach that objective, including free domain registration upon enrollment, unlimited disk space and expandable bandwidth, a user-friendly and charge-free website builder, and a 30-day money-back guarantee. If you want to examine all of the information, choose the “See all features” option right below the highlighted ones. All of the offered features are presented and plainly.

However, instead of utilizing industry-standard cPanel (or Plesk for Windows users), PowWeb offers a proprietary control panel, which is neither the most user-friendly nor the most feature-rich option available. From there, you can install WordPress and other popular software via Mojo Marketplace, which works well but not as quickly as Softaculous. In addition, a drag-and-drop website builder is available, which will help you get your website up and operating as quickly as possible.

Features of PowWeb

The following features are included with the "one plan" hosting plan:

  • There is no restriction to disk space, data transfer, or bandwidth.
  • Unlimited domains
  • DNS management
  • FTP accounts with an unlimited number of users
  • Personalized error pages
  • Backups are performed daily, and access to restore is available with a single click.
  • Script Installer - for installing WordPress, phpBB, osCommerce, Gallery 2, and other applications
  • Supports PHP4, PHP5, Perl5, Sendmail, and Zend Optimizer are all available
  • Flash, Shockwave, MIDI, and multimedia files are all supported
  • Credits for search engine advertising
  • MySQL and phpMyAdmin, as well as Webalizer and AwStats
  • Email accounts with an unlimited number of recipients
  • Shopping cart and shared SSL certificate

Pros

  • Reasonable first-term prices for new users
  • Fast and responsive live chat help
  • Generous email sending limits
  • Credits for a free domain
  • Exceptional uptime for hosting
  • Custom DNS and cron tasks are excellent features.

Cons

  • Single hosting plans.
  • Only credit card payments are eligible for the 30-day money-back guarantee
  • Infrequently updated blog
  • Almost dead social media presence
  • Out-dated user interface
  • Limited and clumsy control panel
  • No monthly terms offered to new customers
  • Uber-expensive renewals
  • Occasionally issues with the website's load speed
  • Restoration of a website backup is at a premium

Final Thoughts

PowWeb provides new users with an affordable and attractive option. However, to take advantage of its best qualities, you must stay committed for two years. However, the renewal fees are much higher than the industry standards.

Setting up a website on PowWeb was also quite effortless with their website builder, and the customer service was quite responsive. However, PowWeb charging a non-refundable $15 for domain credit came as a shock.

On their homepage, PowWeb stated the domain names to be free.

However, On their 30-day guaranteed return page, it was implied that there would be no charge if they choose not to hold on to the domain.

PowWeb misrepresented that.

Regardless, Powweb is a good choice if you intend to start your first website or want to host dozens of simple low-traffic blogs and don't mind the occasional downtime that comes with hosting on a shared server with unmetered resources.

Overall, I would recommend that you try it out if possible before committing long term.

Awards
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