BlueSquare Resolutions Review

Rates and Fees
80/100
Truth in Advertising
80/100
Consumer Reviews
60/100
Customer Support
65/100
3

Best for

Best suited for companies in the medical, restaurant, personal service, and travel industries.

Specializes in

BlueSquare Resolutions is a merchant account provider that is one of the fastest-growing companies in the U.S. It specializes in providing payment processing to a wide variety of different businesses, both large and small. Its holdings are diverse.

Pricing Summary

Setup Fee: $0

Monthly Fee: Up to $25

Swipe Rate: 1.55%+$0.20 to 2.55%+$0.25

Keyed-in Rate: 2.75%+$0.25 to 2.45%+$0.20

Early Termination Fee : $495

Contract Terms:

No Contract Required Month-to-month
Visit BlueSquare Resolutions

Sabin Burrell founded BlueSquare Resolutions in 2009 in Scottsdale, Arizona. It employed over 50 people. It mainly serviced the medical, restaurant, personal service, and travel industries. In 2018, BlueSquare merged with Chosen Payments and created a new parent company, Aurora Payments. Although Aurora is the parent company, for the sake of brevity and clarity, BlueSquare will be what is used when referring to this organization.

BlueSquare Resolutions Overview

 

BlueSquare was founded in 2009. In just a few years, the number of payments they were processing grew to a tremendous amount: processing millions and millions of transactions a year, while the total amount annually processed skyrocketed into the billions.

BlueSquare uses a varying pricing system that changes, but the actual rate paid is interchange plus. BlueSquare's overall industry reputation is positive, with relatively few online complaints and common compliments from merchants towards the business, such as compliments towards support and overall pricing. The industry focus of BlueSquare is on a wide variety of companies, including both larger and smaller enterprises and businesses in the following fields: medicine, travel, restaurant, and personal service.

Quick Facts

Head Quarters

Scottsdale, Arizona

Year Founded

2009

CEO

Sabin Burrell

Employees

50

Merchant Provider Risk Tolerance

What We Like

What We Don't Like

Industries Served

  • Convenience Store
  • Electronics
  • Gas Station
  • Medical
  • Moving Companies
  • Personal Service
  • Restaurant / Bar
  • Telemedicine
  • Thrift Store
  • Travel

Business Types Served

  • Ecommerce
  • Mobile
  • Online
  • Retail / Card Present
  • Small Business
  • Wholesale

BlueSquare Resolutions Products & Services

 

Point 1: Credit/Debit Processing, POS Solutions


BlueSquare features very standard processing of both debit and credit cards for merchants. They also feature POS solutions so that merchants can take payments in a variety of different ways. Things like terminals, card readers, and tablets are all commonly available POS solutions that BlueSquare offers.

Point 2: Custom Business Payment Solutions


BlueSquare also offers custom solutions that may work well for different industries, depending on what industries those businesses are in. Examples of this are pay-at-the-table solutions at restaurants, tablets, or line-busting in retail stores that tend to have long lines. These solutions tend to create a better experience for the customer and save time on the business owner's side because they are so uniquely tailored to that business’ exact experience.

Point 3: Rise Free/Cash Discounts


BlueSquare also offers a cash discount program. This can help merchants cut down heavily on credit card processing fees while awarding customers who elect to pay with cash instead of using a card. In certain industries--such as retail or food--this service may be more useful than others, like the medical industry.

BlueSquare Resolutions Payment Processing

  • Contactless NFC
  • Credit Card Processing
  • Credit Card Terminals
  • Debit Card Processing
  • eCheck & ACH Processing
  • Gift & Loyalty Program
  • Merchant Cash Advance
  • Online Payments
  • Payment Gateway
  • POS Equipment
  • Virtual Terminal

BlueSquare Resolutions Billing & Invoicing

  • Mobile Payments
  • Online Payments
  • Payment Processing

BlueSquare Resolutions Advertising & Sales

 
BlueSquare appears to do most of its advertising and marketing through independent sales agents. This is a shame, and a mark against it, as independent resellers have a number of behaviors and negative aspects to them that lead to bad customer experiences. Aggressive and deceptive sales tactics are among the top reasons why people often complain about independent sales agents. 

BlueSquare primarily prices things with an interchange-plus model, though there are two kinds of pricing: a pay-as-you-go plan and a monthly plan. The monthly plan charges $25 a month for its fee but offers better rates on each transaction. 

BlueSquare, under Aurora Payments, is an ISO and FSP of many various banks and organizations. The total list can be viewed here:

Wells Fargo Bank, N.A, Concord, CA,

BBVA USA, Birmingham, AL

Elavon, Inc, N.A., Atlanta, Georgia,

Evolve Bank & Trust; Memphis, TN.,

Merrick Bank, N.A., South Jordan, UT.

Deutsche Bank Trust Company Americas, New York, NY.

Truth in Marketing

Discloses All Important Terms

No

Public Pricing Available

No

BlueSquare Resolutions Pricing, Rates & Fees

 

BlueSquare uses an interchange-plus model with two variations on the plan. One is a pay-as-you-go plan, and the other is a monthly plan. BlueSquare charges $25 a month for the monthly plan. Its early termination fee can be as high as $495, and its annual PCI Compliance fee is not known. 

The pay-as-you-go plan features a swiped rate of 2.55%+$0.25 and a keyed-in rate of 2.75%+$0.25. The monthly plan has a swiped rate of 1.55%+$0.20 and a keyed-in rate of 2.45%+$0.20.

The pricing isn't fully clear: the information is hard to dig up and isn't instantly available from Aurora Payments' website, as it should be.

Pricing at a Glance

Pricing Model

Flat Rate

Swiped Rate

1.55%+$0.20 to 2.55%+$0.25

Keyed-in Rate

2.75%+$0.25 to 2.45%+$0.20

Mobile Payment Rate

Virtual Terminal Rate

1.00% - 4.99%

Monthly Fee

Up to $25

Payment Gateway Fee

Undisclosed

Batch Fee

Undisclosed

Early Termination Fee

$495

PCI Compliance Fee

Undisclosed

Equipment Lease Terms

48 Month (locked)

Address Verification Service (AVS)

Application Fee

Account Setup Fee

$0

Gateway Setup Fee

$0

Annual Fee

$0

Monthly Minimum

$0

Statement Fee

BlueSquare Resolutions Contract & Terms

BlueSquare traditionally offered an agreement that didn't have annual fees or a locked-in rate; it also had varying (and often conflicting) bits of information about the contract. Much of this information is hard to locate, but according to several sources, BlueSquare offers a multi-year contract that includes an early termination fee. This fee can go up to $495. There have been several complaints about BlueSquare's contracts in the past, so merchants must be careful before signing any agreements.

Contract Length

No Contract RequiredMonth-to-month

Early Termination Fee

$495

BlueSquare Resolutions Setup & Support

 

Setup Highlights

  • Documentation / Knowledge Base
  • Live Online (1-on-1)

Support Highlights

  • Domestic Phone Support (Business Hours)

BlueSquare Resolutions Complaints, Ratings & Reviews

BlueSquare isn't accredited on BBB. It has 1 out of 5 stars on BBB, with one complaint closed in the past 36 months and zero closed in 12 months. Other sites give BlueSquare more positive reviews. Most sites tend to review around three to four stars, though some numbers may vary.

The most common complaints that BlueSquare receives are poor customer service, nondisclosure of certain contract terms, unexpected fees, and difficulty canceling the service. Some merchants even complain of outright fraudulent behavior from BlueSquare, though these seem to be fringe cases.

BlueSquare Resolutions has no past or current history of litigation. 

Ratings

BBB

B- and is not BBB Accredited (2 Complaints; 1 Review)

Google

2.3 Stars / 3 Reviews

Facebook

N/A

Yelp

N/A

Reviews

Total Online Reviews

30+

Total Online Complaints

15+

Lawsuits

None

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