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Healthcare Payment Processing

Our Top Picks for The Best Healthcare Credit Card Processors

  1. Easy Pay Direct
  2. Bank Associates Merchant Services - BAMS
  3. Dharma Merchant Services
  4. CDG Commerce Cornerstone Merchant Services
  5. eMerchant Broker

1. Easy Pay Direct

Easy Pay Direct understands the needs of healthcare providers and offers safe, secure, and reliable credit card processing services. These merchants happen to be in an industry that the bank's label as high risk which means that they have a higher likelihood of chargebacks, disputes, and fraud. EPD will also help you give your patients options when it comes to payment. These different modes of payment include Apple Pay, Google Pay, ACH payments, and more!

2. Bank Associates Merchant Services - BAMS

BAMS will provide your practice with multiple solutions for billing, processing, and managing payments. They will also provide your patient's options that will convenience their demands. BAMS has the guaranteed lowest transaction fees in the industry. They also provide a variety of in-clinic or at-home payment options. BAMS is committed to your security and safety along with your patients.

3. Dharma Merchant Services

Healthcare and medical credit card processing need expertise that Dharma will provide your practice with. Healthcare, medical, and veterinary transactions are always assessed at the same low rate as any other transaction assessed by Dharma. With Dharma, you can manage payments from anywhere with its free virtual terminal provided to you when signing up. There are no long term agreements or cancellation fees if you decide to cancel your membership with Dharma.

4. CDG Commerce Cornerstone Merchant Services

CDG makes it easy for your practice to accept and process payments. With their equipment you can accept payments in the office or your patients can pay you from home. You will be able to send out invoices and get paid fast. You will also have the ability to send out SMS and Email reminders in order to ensure there is never a break in payments.

5. eMerchant Broker

EMB offers secure credit card processing. Their business is built to work with merchant accounts that may be considered high risk. They offer fraud and chargeback protection. EMB has worked with thousands of companies and knows all of the tricks to get you the service you need.

In today's world, it is critical for healthcare offices to accept credit card payments. If you haven't already chosen a payment processor, comparing them and making a decision can be difficult. The protection of patient data must be prioritized by healthcare professionals. This is extremely important.

Consider a user-friendly interface and software that adds value to your business while remaining HIPAA compliant. Even if you already have a payment processor account, switching may be a better option if your current provider lacks the key features of a good provider.

What is Healthcare Payment Processing?

Payments for medical services can be made in a variety of ways. Accept credit cards, debit cards, ACH payments, and other payment methods in person, online, or over the phone. Medical professionals such as veterinarians, doctors, therapists, and dentists may require payment processing assistance. Payment processors make these services possible by supplying the necessary hardware and software.

Individuals who work in healthcare offices follow a very unique business model in that they are paid by insurance companies, the government, and even their patients. We are seeing a trend toward patients paying more out of pocket as time goes on.

Patients accounted for 11.3 percent of total healthcare costs in 2019, totaling $407 billion, according to a government report. This includes any deductibles, copayments, or coinsurance that the patient may have to pay.

Patients frequently do not pay for services in advance or at the time of service, making collection difficult for healthcare providers. Patients and healthcare providers can work together to make sure these financial obligations are met and that payment is simple and flexible.

Why do I Need Payment Processing Services for Healthcare?

Increased Security

Every time you collect personal payment information, you risk hackers gaining access to it. When dealing with private medical records, it is even more important to be cautious. As a medical professional, you must use a system that protects this type of information.

Check that a payment processing partner is PCI-compliant before doing business with them. This indicates that the processor follows Payment Card Industry (PCI) security standards, ensuring that customer information is not stolen.

As more transactions are conducted online, cybercrime is on the rise, making it critical to protect your data. HIPAA regulations must be followed. Before you can think about how to protect your customers' information, you need to think about how to process payments when medical records are involved.

When you share your birth date or insurance information with another person, you are sharing Protected Health Information, which must be kept secure. Check to see if the payment processor you choose has a "business associate agreement."

This is exactly what you're looking for (BAA). As a result, if the processor does not provide additional layers of security to your practice, the processor will face consequences for failing to keep the data secure. This will be covered in greater depth later in this article.

Convenience for Patients

Medical offices want to make it as easy as possible for their patients to pay their bills. By giving patients a variety of options, you increase the chances that they will be able to pay their bills. Assuring customers that they can pay from the comfort of their own homes and on their own time is the best course of action.

Due to the way the healthcare industry bills, patients may not receive account statements for several weeks. They may prefer that their payment be processed immediately so that they can keep track of their own accounts.

Streamlining Billing

Certain payment processors offer tools that allow businesses to set up automatic bill reminders for their customers. This can automatically remind patients of any outstanding debts, resulting in extra revenue for the company.

Your cash flow will improve if you are not required to contact individuals for payment. Customers can view their own account statements with certain payment processors, reducing the burden on employees. 

What Types of Security should Healthcare Payment Processors Provide?

It is critical for healthcare providers to keep an eye on the safeguards in place to protect the information of their patients. Among these are several possibilities:

  • Using encryption technology - P2PE, or point-to-point encryption, safeguards data during the transaction and until it reaches the provider's system.
  • Tokenization - The process of converting credit card data into encrypted tokens is referred to as "tokenization." This is one of the most powerful security layers available. The thieves will be unable to obtain the data if it is encrypted in tokens. Even if the information is stolen, the tokens will keep it safe.
  • Sending receipts securely -Send receipts through secure channels rather than plain text messages or emails that anyone can read. You can protect your personal health information in this manner.
  • Processing with card chip readers - It has been demonstrated that switching from magnetic readers to more secure chip card (EMV) technology reduces fraud by 76%.

These and other safeguards are required to protect your payment processing system. Discuss with your payment processor how your customers' credit cards and medical records are protected.

What to Consider Before Setting up a Healthcare Payment Processing Account

Hardware Suited for Your Business

Health care providers must keep up to date on the most popular payment methods. Depending on the nature of your company, you may want to look into a provider that provides some of the following features:

  • Mobile reader - If you offer services outside of a traditional office setting, you may want to consider purchasing hardware that allows you to accept payments while on the go.
  • Contactless Payments - Apple Pay and Google Pay are both contactless payment systems. As digital wallets become more popular, you might want to think about using hardware that accepts digital payments.

Software Value Added Services

Integration

Patients' electronic health records are frequently stored in health care facilities using practice management software (EHR). However, many of these programs do not work well with credit cards. If the two systems are not linked, patients who make payments may not see the payment immediately reflected on their account record.

Then, find a payment processor that can automatically transfer funds to the patient's account associated with their bill. This will save you a lot of time. Platforms from certain payment processors can be configured to integrate with software that an office already uses to manage patient accounts.

Furthermore, if this is not the case, the data from the old database can be easily transferred to the new one.

Minimizing Administrative Tasks

Certain software may offer additional advantages and perform functions unrelated to payment processing. You can reduce the amount of work your staff has to do by automating the sending of statements and reminders, which means less work for them.

You can save time and money by creating your own digital registration forms with certain payment processing software.

Recurring Payments

Health-care providers can set up payment plans for their patients and charge them on a recurring basis. Patients are more likely to pay if a credit card processor provides this feature. Large sums of money are divided into smaller payments to make them easier to manage.

Credit card information must be securely stored in order for this to happen, and the software must be capable of initiating payments. This will help your company generate additional revenue.

Clear Rates and Fees

Every payment processor must charge a fee in order to stay in business. These fees can vary greatly depending on the company you work for. Among the fees you might want to compare between different processors are the following:

  • Per transaction fee - When you buy something, you may be charged a small fee or a percentage of the total price.
  • Monthly service fee - This is a separate fee from transaction fees. Some processors charge a monthly service fee in addition to these fees.
  • Fees for processing equipment - These fees can be one-time for processing equipment or monthly.

Though each company's rates and fees will differ, the most important factor is transparency. You should know what to expect from your provider and be able to read your statement quickly. It is also important to note that each payment network has a fee. Credit card companies are unable to change or waive fees.

Contracts and Agreement Terms

Individuals pay little attention to the fine print in their contract unless they want to terminate their contract with their payment processor. Before you begin, make sure you understand what you need to do so that there are no surprises.

Contracts with certain processors may be month-to-month or non-existent. You should also be aware of any cancellation fees associated with your trip. It is critical for your company that you carefully read and understand all of your contracts.

Additional Tips & Considerations

Customer Service

The majority of people don't think about it, but it's critical. If something goes wrong, having live customer service is critical. Nothing is more damaging to a business than technology that does not work as it should.

Look for a company that, at the very least, provides live support during your business hours. While some businesses provide 24-hour support, if your office hours are limited, this may not be necessary. Another thing to think about is how you or your staff can get help.

If a customer needs assistance, some businesses allow them to contact them via email, chat, or phone.

Ease of Implementation and Onboarding

There will always be a learning curve when you start implementing new technology in your office. You might want to select a processor that will help you learn your system or train your employees on how to use it. This cuts down on the number of times you have to contact customer service.

Also, figure out how long it usually takes to learn how to use it. What about an hour or four hours? Many of these systems are extremely powerful tools that can perform a wide range of data-related tasks and include a plethora of features.

Although you are not required to learn all of the features right away, you should be able to navigate your setup once it is installed and operational.

Reputation is Everything

With so many payment processors to choose from, it's critical to partner with a reputable company. Keep an eye on your payment processor to ensure they have a long history in the industry and are not inexperienced.

You should do an Internet search to see if they have any positive or negative feedback. You should keep in mind that people who are unhappy with their jobs are more likely to write a review.

Even if they are not members or do not wish to be, many businesses have a Better Business Bureau page. It's also a good idea to look through their database before deciding on a payment processing company.

Check to see if they work with any medical professionals. Some credit card processing companies include a list of their current clients on their websites; therefore, check to see if they work with any medical professionals. If they don't, you can always inquire about their partnerships with healthcare providers.

The Big Picture

In today's medical facilities, payment processing is critical. Customers prefer to pay online or in person, and it can help your company manage and collect debts. When comparing payment processors, keep the following points in mind:

  • PCI and HIPAA compliance are second nature to the company.
  • Individuals who work with payment processors and their contractual responsibilities
  • Recurring billing and customer accounts are just two of the features that can help your business.

If you switch payment processors, it can be difficult to keep your business running smoothly, so carefully consider the benefits and drawbacks of each. Choose a processor that is a good fit for your company, and you will get the most bang for your buck.

Our Healthcare Credit Card Processing Recommendations

Individuals working in the medical field should look into these payment processors:

  1. Easy Pay Direct
  2. Bank Associates Merchant Services - BAMS
  3. Dharma Merchant Services
  4. CDG Commerce Cornerstone Merchant Services
  5. eMerchant Broker

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