Hospitality, retail, and restaurants that are okay with long-term contracts
POS solutions, payroll services, card payment processing
Setup Fee: $0
Monthly Fee: Variable
Swipe Rate: Variable
Keyed-in Rate: Variable
Early Termination Fee : $250+
Alpha Card Services is a merchant account provider that operates on a nationwide scale. The company is sponsored by Wells Fargo Bank and is based out of Feasterville-Trevose, Pennsylvania. Alpha Card Services (ACS) rebranded as Simpay in 2019. The company specializes in providing POS solutions, payroll services, and card payment processing to merchants.
Alpha Card Services claims to supply more than 15,000 merchants across the country with equipment and services for payment processing. The company markets itself as being best for the companies operating in the following industries:
Retail Restaurants Salons Grocery Auto repair Healthcare Lodging Gas/petroleumSimpay uses a tiered pricing model with rates that can vary from merchant to merchant. The company doesn’t publish any sample rates, so it’s tough to assess exactly how much you should expect to pay them.Alpha Card Services has an A+ rating with the Better Business Bureau. The company has received a moderate number of complaints, though. Several of these complaints have been related to billing and payment collection, while others lamented the company’s undisclosed fees and aggressive sales tactics.
Merchant Provider Risk Tolerance
Simpay is capable of processing all of the major types of cards a merchant will encounter. This includes NFCs, mobile wallets, credit and debit cards, EMV cards, check, and gift cards. They also offer wireless functionality, so you can use the service if you want to accept payments through devices like tablets or cell phones.
Simpay claims to tailor its point-of-sale solutions to the unique needs of every merchant it works with. Its offerings seem to support this claim. The company offers a variety of POS equipment and software to choose from. For example, their POS for restaurants can also help you track your employees’ hours and tips, run customer loyalty programs, and view reports on your performance.
Merchants can also handle their payroll processing through Alpha Card Services. The company’s tool can be integrated with QuickBooks and other popular accounting software. It can help you establish a wide variety of payment types, deductions, benefits, and more to give you a good amount of control over your payroll processing.
Discloses All Important Terms
Public Pricing Available
Simpay uses a tiered pricing model with rates that change from merchant to merchant. Unfortunately, it’s impossible to say exactly what your rates with them would look like without contacting the company directly.
However, we do know a good amount about the fees the company charges. It quotes an annual membership fee of $89.99, a $35 monthly minimum fee, and a $19.99 quarterly regulatory compliance fee. On top of this, the company charges a $40 monthly PCI noncompliance fee and a $35 chargeback fee.
Mobile Payment Rate
Virtual Terminal Rate
Payment Gateway Fee
Early Termination Fee
PCI Compliance Fee
Equipment Lease Terms
Address Verification Service (AVS)
Account Setup Fee
Gateway Setup Fee
Like many companies in the industry, Simpay favors a three-year contract with an automatic renewal at the end. If you sign this contract and later wish to break it, then you will be charged a $250 early termination fee. But on top of that, you may need to pay some amount towards the remaining months of the contract. So your termination fee could be even higher than $250.
Early Termination Fee
Alpha Card Services has a moderate amount of complaints about it online. Some of the major themes of these complaints include the aggressive sales tactics of independent agents, various undisclosed hidden fees, and frustrating contract terms. Merchants have also complained about Simpay’s customer support offerings, saying that agents can be difficult to reach or even apathetic.
But a certain number of complaints is to be expected of any company. And Alpha Card Services has fewer of these than many of its peers. The company has an A+ rating with the Better Business Bureau.
Total Online Reviews
Total Online Complaints
If you're in the market for a merchant account provider, be sure to check out our user reviews, our merchant accounts guide and our top popular merchant provider picks