Tagbox

Organizing and managing digital assets can be a daunting task, especially for creative teams working on multiple projects. This is where Tagbox steps in – combining advanced AI technology with intuitive features to transform how teams find, organize, and collaborate on their media assets. Our technology overview walks you through the platform's powerful search capabilities, robust collaboration tools, and scalable architecture that makes managing digital assets both efficient and secure.

Core Features

Tagbox combines advanced AI capabilities with intuitive search features to streamline creative team workflows. The platform's face recognition technology enables instant identification of individuals across all media assets, creating personalized collections of staff, product presenters, or event attendees. These collections can be quickly generated and updated to reflect current team members or project participants.

The system's powerful search functionality supports multiple search terms and filters, including face detection and advanced metadata tagging. This allows users to efficiently locate specific assets using combinations of text, image characteristics, and metadata fields. The platform automatically generates metadata for various client-related information, reducing the need for manual data entry and improving asset organization.

For team collaboration, Tagbox offers a feature-rich collection management system. Users can create personalized collections that are shared with specific team members or external partners, with detailed permission settings for each collaborator. The platform supports multiple languages, including advanced AI capabilities in over 100 languages, ensuring seamless communication across international teams.

Collaboration and Management

Tagbox's robust management tools enable precise user and permission control, with options for scaling as teams grow. The platform's default infrastructure provides standard security and customization features for all plans, while the enterprise tier offers additional options for customized hosting or local backups.

The system employs multi-layered security measures, including data encryption both at rest and in transit. All tenant data is stored separately and can be deleted by users through a formal request process - free plan data retains availability for at least a year after last login, while paid plans maintain access for three months post-cancellation. The platform's backend utilizes Google Firebase for authentication and authorization, storing no passwords in the database and maintaining leading cloud service security standards.

For large-scale deployments, Tagbox offers comprehensive data management features including daily AWS backups (retained for 60 days) and hourly MongoDB backups (stored for one year). The company provides robust tools for data migration and scaling, with the ability to move between different account types while maintaining metadata and usage tracking throughout the process.

Integration and Scaling

Tagbox's architecture is built for both enterprise scalability and consumer simplicity. The platform utilizes read-only AWS S3 storage in Ireland, with daily backups retained for 60 days. The MongoDB database is hosted in Frankfurt, with hourly backups stored for one year, ensuring robust data protection and recovery capabilities.

The system employs multi-layered security standards, with data encrypted both at rest and in transit. Access controls are enforced through tenant ID keys, with all interactions tracked through audited support desk requests. The platform uses Google Firebase for authentication and authorization, maintaining leading cloud service security standards while storing no passwords in the database.

Base Plan and Expansion Options

The basic Solo Plan includes 50 GB of storage and support for three users. For larger organizations, Tagbox offers expansion packages that add 10,000 assets and 1 TB of storage at a cost of $125 per package. The company plans support unlimited users and workspaces, with each workspace providing separate project management capabilities for different teams.

Technical Architecture

Tagbox employs a microservices architecture with serverless functions for handling requests. The platform supports all major file types, including images, videos, PDFs, and editable files. It also integrates with content delivery networks (CDNs) for efficient asset delivery, with support for single sign-on (SSO) authentication.

Data Migration and Onboarding

The system simplifies onboarding through seamless data import/export capabilities. Users can migrate from existing tools while maintaining metadata and usage tracking throughout the process. The platform supports shared collections for quick asset delivery to clients and vendors, with built-in version control retaining previous versions while allowing updates.

Usage Tracking and Analytics

The system provides detailed analytics for tracking asset usage and gaining insights. Platform administrators have full control over user permissions, tagging preferences, and management tools. The user interface combines enterprise capabilities with the simplicity of Apple Photos, making it accessible for both technical and non-technical users.

Data Security and Compliance

Tagbox's security framework employs multiple layers of protection to safeguard digital assets. All data is stored in read-only AWS S3 storage in Ireland, with daily backups retained for 60 days. The MongoDB database is hosted in Frankfurt, with hourly backups stored for one year, providing comprehensive data protection and recovery capabilities.

The platform enforces strict access controls using tenant ID keys, with all interactions tracked through audited support desk requests. Access is limited to the user and a small number of authorized Tagbox personnel, and any access performed by Tagbox team members must be via specific support desk tasks - all actions are audited for security purposes.

Data encryption ensures both at-rest and in-transit security, protecting sensitive information throughout its lifecycle. The platform uses Google Firebase for authentication and authorization, maintaining leading cloud service security standards while storing no passwords in the database.

The company maintains clear policies for data deletion and continuity. Free plan users have data retained for at least a year after last login, while paid plans maintain access for three months post-cancellation. Before deletion, free plan data is emailed to users, and paid plan data remains accessible during the transition period. Each piece of data is stored with a tenant ID, enforcing access using tenant ID keys and strictly preventing data leakage between clients.

Pricing and Scalability

The platform offers three primary subscription tiers: Solo, Studio, and Enterprise. The Solo Plan, priced at $150/month (or $180/month when billed monthly), provides basic functionality for small teams. It includes support for three users, one workspace, 1,000 media files, and 50 GB of storage capacity.

The Studio Plan represents the mid-tier offering at $250/month ($300/month when billed monthly). This plan scales up to support unlimited users and workspaces, while increasing storage to 1 TB and media file capacity to 10,000 assets. Additional features include priority support access and free data migration services between accounts.

The top-tier Enterprise Plan requires custom configuration and pricing negotiations directly with the company. This premium offering extends capabilities to handle unlimited media files and storage needs, supporting advanced features like platform setup, API access, custom permission controls, single sign-on authentication, and enhanced data management options.

Storage and File Management

The company's storage architecture is designed to accommodate growing needs through flexible scaling options. Basic plans include 50 GB of storage, scalable through additional packages that add 10,000 assets and 1 TB of storage capacity per package at a cost of $125 each.

Each workspace feature allows for segmented project management among different teams within the same account, maintaining separate access controls while sharing primary level permissions. Users retain full control over management tools, tagging preferences, and advanced analytics features throughout their subscription period.

Onboarding and Customization

The platform facilitates smooth transition for existing workflows through robust data migration capabilities. This includes seamless import and export of assets while maintaining complete metadata and usage tracking history. The system supports external collaboration by generating shareable URLs for integration with third-party tools, including content delivery networks and single sign-on authentication systems.