Sherweb

In today's rapidly evolving digital landscape, managed service providers (MSPs) increasingly rely on cloud technology to deliver comprehensive IT solutions. However, navigating the complex ecosystem of cloud services can be overwhelming, making strategic partnerships essential for success. This article examines Sherweb's comprehensive suite of cloud solutions and services designed specifically for MSPs, highlighting how their partner-centric approach enables businesses to scale their operations while maintaining high levels of service and security. Through detailed analysis of their marketplace offerings, technical capabilities, and dedicated support structure, we explore how Sherweb empowers MSPs to excel in the cloud market while continuously expanding their service portfolio.

Marketplace and Product Offerings

Sherweb's cloud marketplace offers a comprehensive selection of services through its partner portal, simplifying vendor management for clients. The company's technical capabilities encompass end-to-end cloud solutions, including backup and recovery through partnerships with Acronis and Bitdefender. They provide a white-label helpdesk that processes over 500,000 tickets annually with a 94% first-call resolution rate.

The company's offerings include:

Microsoft Solutions

Sherweb offers Microsoft 365, Office Protect, and Dynamics 365 through its platform. They host comprehensive webinars on these solutions, led by Microsoft experts. Recent updates include New Commerce Experience, Microsoft Partner Program changes from MPN to MCPP, and DAP to GDAP transitions. The company provides technical support and training through its Partner University webinars, including a Microsoft 365 Copilot Masterclass series.

Security Solutions

Sherweb partners with Harmony Email & Collaboration and Microsoft through the Office Protect Alliance. Their MDR for M365 service helps clients protect their Microsoft 365 tenants 24/7, with ongoing support through dedicated account managers. The company offers cybersecurity resources through its Knowledge Network, including webinars on email security and best practices.

Cloud Storage and Operations

Through partnerships with Wasabi, Sherweb offers scalable cloud storage solutions. Their network operations center (NOC) services provide 24/7 technical support, while professional services include migration and implementation assistance. The company's growth since founding in 1998 demonstrates its commitment to helping MSPs scale their operations through flexible work arrangements and comprehensive support resources.

Partner Program and Support

Sherweb's partner program stands out through its comprehensive support structure and growth-focused approach. The company invests heavily in its partners' success, offering dedicated account management and personalized tactics to enhance their bottom line. Since founding in 1998, Sherweb has helped partners achieve significant growth, including the service of over 100,000 organizations and the hiring of 1,400+ employees.

The program provides multiple levels of support to help partners scale their operations. At the foundational level, partners gain access to a self-serve portal with 24/7 technical support in North America, Cloud Solutions team support, and online training. As businesses grow, additional benefits become available, though specific details remain confidential.

Technical support is a cornerstone of Sherweb's partner ecosystem. The company's Helpdesk processes over 500,000 tickets annually with a 94% first-call resolution rate, handling everything from basic customer inquiries to complex technical issues. This robust support structure allows partners to extend their own technical expertise while maintaining a high standard of service.

For MSPs looking to expand their cloud offerings, Sherweb provides extensive resources through its Partner University and Knowledge Network webinars. These programs offer video training libraries covering business, sales, and product skills, helping partners stay current with the latest industry developments. Regular webinars and training sessions address everything from AI readiness to cybersecurity best practices, giving partners the tools they need to succeed in the evolving cloud landscape.

Technical Services and Solutions

Sherweb's technical services and solutions division offers a comprehensive suite of capabilities to support managed service providers (MSPs). These capabilities are built around four key areas: NOC services, helpdesk support, professional services, and Microsoft CSP programs.

NOC services are provided through a network operations center (NOC) that offers 24/7 technical support. These services enable MSPs to offload their technical operations while maintaining consistent service levels. The NOC supports a wide range of cloud products and services, ensuring that clients' technical operations run smoothly.

The company's helpdesk service, Sherweb Helpdesk, processes over 500,000 tickets annually with a 94% first-call resolution rate. This service offers 24/7/365 support through a white-label solution based in North America, providing MSPs with flexible pricing options including per seat or per ticket monthly plans and full-time dedicated support. The helpdesk operates as an extension of the client's team, with North American-based experts handling all Level 1 and 2 tickets. This structure allows client teams to focus on more profitable projects while maintaining required service levels.

Professional services offer several key capabilities to support MSP growth. These include migration services, implementation assistance, and efficient provisioning for improved client experiences. Sherweb also provides centralized invoicing to simplify billing and managed vendor relationships to streamline operations. The company's approach combines technical expertise with business acumen, offering partners both technical support and strategic guidance on sales and marketing initiatives.

Microsoft CSP programs represent a significant part of Sherweb's service offering. These programs provide access to all Microsoft products and services under one roof, simplifying vendor management for clients. The company's expertise extends to Microsoft's recent developments, including New Commerce Experience, the transition from MPN to MCPP, and the shift from DAP to GDAP. Through comprehensive webinars led by Microsoft experts, Sherweb keeps its partners informed about these changes and provides actionable guidance on implementation.

To support its partners' growth, Sherweb offers a tiered support structure with various levels of service. At the foundation, partners receive self-serve access to a partner portal with 24/7 technical support in North America and online training. As businesses grow, additional services become available, though specific details remain confidential. The company's success-focused approach has helped partners achieve significant growth, including serving over 100,000 organizations and hiring 1,400+ employees since founding in 1998.

Training and Resources

Sherweb's comprehensive training and resources program supports partners at multiple levels. From AI readiness to cybersecurity best practices, their offerings help MSPs stay current with the latest cloud developments.

AI and Copilot Expertise

The company offers three Microsoft 365 Copilot Masterclass events, led by Microsoft experts including Jermaine Clark and Michael Davies. These intensive sessions help MSPs build Copilot offerings while maintaining security standards.

Security Fundamentals

Sherweb's three-part IRONSCALES webinar series covers email security fundamentals. The sessions, led by Kacper Piwowar and Christopher Marquez, help MSPs protect their clients' email systems effectively.

Comprehensive Security Training

The MSP Masterclass: Security series, led by Roddy Bergeron and Michael Slater, covers essential cybersecurity practices. This two-day program helps MSPs build robust security programs that support business growth while maintaining high standards.

Technical Deepdives

The company provides detailed webinars on specific products like Acronis Cyber Protect Cloud, featuring live demonstrations and partner program insights. These sessions help MSPs fully leverage their cloud solutions.

Business and Sales Training

Sherweb's Knowledge Network offers a diverse range of business and sales training sessions. Recent events have covered topics including password management best practices and Dynamics 365 Business Central reselling strategies.

Technical Expertise

The company's technical experts, including Jason Lambert and Alexandre Laflamme, lead regular webinars on Azure best practices and Microsoft cloud partner program updates. These sessions help MSPs maximize their cloud investments.

This structured approach to training and resources enables MSPs to scale their cloud operations while maintaining high standards of service and security.

Career and Growth Opportunities

Since founding in 1998, Sherweb has established itself as a market leader through continuous growth and innovation. The company's success is rooted in its flexible work arrangements, offering employees a choice between remote, in-office, or hybrid work models. This policy enables the company to attract and retain top talent while maintaining operational flexibility.

Sherweb's employee benefits package stands out in the industry, featuring competitive global compensation with company contributions to TFSA or RRSP savings plans. The company further supports its workforce through practical allowances such as internet and home office expenses, as well as comprehensive employee discount programs and public transit perks. Comprehensive paid time off packages include vacation days based on professional experience, additional floating days, and generous availability from the first day of employment.

The company's commitment to employee growth extends beyond compensation, with multiple layers of support available as career progression occurs. Basic levels of service offer self-serve access to a comprehensive partner portal, 24/7 technical support, and online training resources. As professional achievements grow, additional resources gradually become available, though specific details remain confidential.

The company's professional development framework includes regular webinars, formal symposia, and industry conferences covering the latest trends and best practices in cloud technology. Recent events have focused on emerging areas such as Microsoft 365 Copilot integration and Azure best practices, with recurring sessions and multi-day training programs designed to help MSPs stay ahead of technological developments.