Neus.ai

Neus.ai's comprehensive terms of service outline the company's policies on account creation, data collection, payment processing, and dispute resolution. The document covers everything from account verification requirements to liability limitations and dispute resolution procedures, providing users with detailed information about their rights and responsibilities.

Account and Service Use

Account Creation and Verification

To establish a Neus.ai account, users must be at least 13 years old and provide a mobile phone number for verification codes. Account creation requires basic profile information, including a chosen profile name, which users retain ownership of but must agree belongs to them.

Account Management and Termination

Users are responsible for managing their accounts, including maintaining the validity of their primary phone number for verification communications. Account names, user IDs, and other identifying information belong to Neus and may be disabled, reclaimed, or reused upon termination or deactivation of the account.

Service Requirements and Usage

The service operates through both mobile and desktop Applications. Users must provide their own devices, software, and data connections to use the Services. Neus may perform manual or automatic updates to the App, and users will receive notifications about these changes.

Payment and Fees

Neus does not generate revenue from selling, renting, or monetizing user data or content. While users own their submitted information, they must have the necessary rights to the phone number used for account registration and all information submitted through the service.

Subscription and Content Purchase Requirements

For premium services, users may be required to provide payment method information for recurring or subscription-based charges. Unauthorized use of accounts or security breaches must be reported promptly to Neus. If payments are rejected or returned unpaid, service may be suspended until payment is processed, and users remain liable for associated fees and costs.

Content Access and Security

Users have the right to opt-out of personalized advertising through specific browser opt-out mechanisms. The company reserves the right to share user information for operating, improving, and administering their services, including technical infrastructure and customer support functions.

Data Collection and Processing

Neus.ai collects various types of information through its services, including device-related data, location information, usage metrics, and personal details provided during account creation. Device-related information encompasses IP addresses, device IDs, cookies, user settings, operating system details, and app version information. Location data is gathered when users choose to enable it within the application or through their device settings. Usage information tracks interactions with content, frequency of activity, duration of sessions, ad interactions, and technical performance data related to both the desktop and mobile applications.

During account creation, users must provide a mobile phone number for verification purposes, along with basic profile information such as a chosen profile name. This information enables them to create an account that they retain ownership of, though Neus reserves the right to disable, reclaim, or reuse account names, user IDs, and other identifying information upon termination or deactivation of the account.

The company accesses users' contact lists, including both other users' contact information and their own contacts, subject to applicable laws. This access facilitates group management features, allowing users to create, join, or get added to groups while maintaining control over group names and profile details. Neus processes payment information for premium service subscriptions, requiring users to provide their payment method information for recurring charges while retaining responsibility for all associated fees and taxes.

The company employs this information primarily to provide and improve their services, administer user accounts, and deliver personalized advertising experiences. Data is also used for internal research and development purposes, security and protection, and third-party service operations. Users retain the right to opt-out of personalized advertising through specific mechanisms in their browser settings, while Neus works with various third parties including advertising partners, affiliates, service providers, and integrated third-party services to support their operations.

In California, residents have the right to request information about their personal data, obtain copies of their information, request deletion, and prevent certain forms of discrimination. The company provides multiple methods for exercising these rights, including email communication and in-app contact options, while also allowing authorized agents to make requests on users' behalf with proper verification.

Fees and Payment

Neus.ai operates on a free service model while generating no revenue from selling, renting, or monetizing user data or content. The company requires users to have the necessary rights to the phone number used for account registration and all information submitted through the service, maintaining that users retain ownership of their submitted information.

Subscription Requirements

Subscriptions and premium content purchases may involve automatic, recurring, or subscription-based charges. Users are responsible for all associated fees and taxes, with Neus authorizing the company to save payment method information for subscription processing. The service may suspend access if payments are rejected, denied, or returned unpaid, making users liable for resulting fees and costs. Neus reserves the right to change fees at any time, with a requirement for users to contact the company within 30 days of erroneous charges to request a refund, which is not available after this period.

Payment Processing

Payment processing may occur through third-party services, requiring users to comply with specified terms and conditions. The company grants users a non-exclusive license to download and install the application on their devices for personal use, allowing the App to run solely for their benefit.

Disclaimers and Limitations

Warranty Disclaimers

Neus.ai provides their services "AS IS" without any warranties of any kind, including Merchantability, Fitness for a Particular Purpose, Quiet Enjoyment, or Non-Infringement. They do not warrant that the Services and Content are accurate, reliable, or error-free, nor do they guarantee that the Services will be uninterrupted or free from defects. The company specifically disclaims any warranties arising out of Course of Dealing or Usage of Trade. Under no circumstances will Neus be liable for damage or loss caused by or in connection with the use of or reliance on third-party News Content, which they do not create, prepare, or maintain.

Liability Limitations

Neither Neus nor any other party involved in creating, producing, or delivering the Services will be liable for any Incidental, Special, Exemplary, or Consequential damages, including Lost Profits, Loss of Data or Goodwill, Service Interruption, Device Damage, System Failure, or the Cost of Substitute Services. These limitations apply regardless of whether Neus has been informed of the possibility of such damages. The company's total liability arising out of or in connection with these Terms or from the use of or inability to use the Services will not exceed $100, except in cases where applicable law prohibits such limitations.

Dispute Resolution

Disputes between users and Neus will be settled through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules and Supplementary Procedures for Consumer-Related Disputes. Users retain the right to bring individual actions in small claims court and to seek injunctive or other equitable relief to prevent infringement of intellectual property rights. Claims under $10,000 may be resolved based on submitted documentation, with AAA determining whether a hearing is necessary. The arbitration process allows for reasonable information exchange between parties, and decisions must be rendered within the time frame specified by AAA rules.

Dispute Resolution

The dispute resolution process for Neus.ai includes mandatory arbitration administered by the American Arbitration Association (AAA), governed by the Commercial Arbitration Rules and Supplementary Procedures for Consumer-Related Disputes. The company has established specific protocols while adhering to Federal Arbitration Act guidelines.

Disputes will be resolved through written Demand for Arbitration submitted in accordance with AAA rules. Arbitrator selection follows a modified process: either party may nominate a retired judge or attorney from AAA's roster, with AAA tasked with appointment if agreement cannot be reached within seven days. The default arbitration location is the county of the claimant's residence, although parties may agree to alternative locations.

For claims under $10,000, arbitration proceedings are based on submitted documentation, with the AAA determining whether a hearing is required. Claims exceeding $10,000 follow standard AAA procedures, allowing the arbitrator discretion to direct reasonable information exchange aligned with arbitration's expedited nature.

The arbitration award must be rendered within the designated timeframe specified by AAA rules. The decision includes essential findings and conclusions. All arbitration proceedings culminate with a judgment entered in a court of appropriate jurisdiction. The damages available are limited to types and amounts specified in the Limitation of Liability section.

The company maintains that relief will be limited to declaratory or injunctive relief in favor of the claimant, specifically when necessary to provide relief warranted by the claimant's individual case. Both parties bear responsibility for AAA filing, administrative, and arbitrator fees. Notably, Neus waives its right to recover attorneys' fees if it prevails in the dispute.