Moveworks

In today's digital age, finding and using the right information efficiently is crucial for workplace productivity. Moveworks Enterprise Search addresses this challenge by combining advanced AI technology with intuitive workflow automation. Through its innovative Reasoning Engine and MoveLM language model, the platform provides personalized search results across connected systems while automating routine tasks to reduce mean time to repair incidents by 60%. With successful implementations at leading companies like Equinix, Fortive, and GitHub, Moveworks is transforming how employees find information and complete tasks in organizations worldwide.

Core Functionality and Technology

Moveworks Enterprise Search combines agentic reasoning and generative AI to deliver personalized search results across connected systems. Unlike traditional search solutions, this platform operates with built-in trust through accurate citations for every answer, helping users find the right information up to 100 times faster. The technology intelligently combines data from multiple sources using an advanced Reasoning Engine that understands employee goals and searches across the entire knowledge base.

Core to the platform is its ability to integrate with any business application through 100+ established connectors, while also supporting customized content gateways. The system handles complex information retrieval without requiring precise prompts, making it highly accessible for all users. Built on MoveLM technology—an advanced language model fine-tuned using nearly a decade of enterprise support data—it delivers highly personalized search results while maintaining strict access controls through sophisticated permissions management.

Workforce Automation and Business Integration

Moveworks streamlines organizational operations through its Copilot feature, which automates routine tasks across the entire enterprise ecosystem. This capability reduces mean time to repair incidents by 60% and supports response accuracy to 96% when routing requests, based on implementations at leading companies like Equinix and Fortive. The technology enables users to perform sophisticated actions through natural language queries, requiring no specialized training or technical knowledge.

The platform currently supports over 5 million users across 300+ organizations globally, with particular success in reducing IT support times through automated workflows. For instance, Broadcom saw a 76% decrease in average resolution times following implementation, while pharmaceutical giant Pfizer achieved 75k+ hours of reclaimed productivity through improved internal communications.

Enterprise Applications and Success Stories

The platform's impact spans multiple industries, with notable success stories from companies like GitHub, Leidos, and Fortive. After implementation, GitHub saw a 76% reduction in average resolution times as employees gained instant access to the right information—dropping support resolution time from 47 hours to just 15 minutes.

Equinix experienced a significant improvement in IT operations, with their Moveworks AI Agent routing support requests to the intended experts or teams with 96% accuracy. This automated routing reduced the lifespan of support tickets by one-third, demonstrating the platform's capability to optimize internal workflows.

Fortive leveraged Copilot to reduce Mean Time to Repair incidents by 60%, while simultaneously achieving a 96% success rate in directing requests to the appropriate experts. These improvements underscore the technology's effectiveness in bridging the gap between employee needs and organizational resources.

Broadcom reported an 80% increase in IT efficiency following Moveworks implementation, with 57% of IT issues resolved within a minute through enhanced knowledge base integration. Other companies, including Hearst and Intercontinental Exchange (ICE), achieved similar levels of productivity improvement, with ICE successfully breaking down ticket data to identify operational bottlenecks.

The platform's capabilities extend beyond basic search and automation, integrating seamlessly with 100+ business applications through established connectors while supporting customized content gateways. This flexibility allows users to access relevant information across multiple systems without switching between applications, reducing "tool travel" and improving overall productivity.

Customer success extends globally, with Moveworks supporting operations in 150 countries through its multilingual capabilities. The platform currently assists more than 5 million employees across 300+ organizations, demonstrating its scalability and adaptability to diverse operational environments.

Platform Architecture and Development

The platform's architecture centers on Moveworks' proprietary Reasoning Engine and MoveLM technology, enabling sophisticated AI capabilities across the enterprise ecosystem. The Reasoning Engine operates as an agentic architecture that processes natural language queries, activates appropriate plugins, and generates business outcomes. This engine combines agentic reasoning with advanced automation to create intelligent workflows that adapt to employee needs and enterprise policies.

The platform's technical foundation enables rapid AI development through a flexible system designed for continuous improvement. Developers can build and extend AI agents across the enterprise using the platform's robust Creator Studio, which pairs developers with reasoning-driven Copilot capabilities. This integrated development environment supports the creation of powerful agentic automations while requiring minimal maintenance from the company's technical team.

Platform Components and Capabilities

The platform's core components include the agentic Reasoning Engine, which drives end-to-end workflows from natural language input. This engine combines multiple Large Language Models (LLMs) to intelligently retrieve, rank, and summarize answers, ensuring accurate and personalized search results. The system's architecture supports seamless integration with 100+ business applications through established connectors while allowing customization through built-in content gateways.

The platform's capabilities extend to comprehensive search and business automation features. Enterprise Search combines generative AI with connected information to deliver up-to-date, accurate, and personalized search results instantly. This functionality requires no complex prompts, allowing employees to ask questions naturally while receiving trustworthy, cited answers from across the knowledge base.

Business automation uses hundreds of out-of-the-box integrations to orchestrate and automate workflows across the enterprise. This functionality enables both traditional automations that save minutes and advanced agentic automations that save days, significantly improving overall business efficiency. The platform's architecture supports continuous improvement through rapid AI development cycles while maintaining robust security and compliance standards.

Company Background and Leadership

Founded in 2016 by experienced entrepreneurs Bhavin Shah, Vaibhav Nivargi, Varun Singh, and Jiang Chen, Moveworks has evolved from a startup to a recognized leader in AI applications for IT service management. The company's technology platform combines agentic reasoning and generative AI to transform how employees find information and complete tasks, as recognized by its inclusion in the 2024 Gartner Magic Quadrant for Artificial Intelligence Applications in IT Service Management.

At the helm of this technological innovation is CEO Bhavin Shah, who brings 25 years of experience in scaling companies from inception, including his role as CEO of Refresh.io (acquired by LinkedIn). The technical leadership team consists of CTO and co-founder Vaibhav Nivargi, who previously founded ClearStory Data and served as an early engineer at Aster Data (acquired by Oracle), and CTO of AI co-founder Jiang Chen, who holds a Ph.D. in Computer Science from Yale and has led engineering at Google, Airbnb, and Yahoo!

As the platform has scaled, Moveworks has expanded its global presence through offices in Mountain View, San Francisco, Austin, New York City, Toronto, and Bangalore, supporting more than 5 million employees across 300+ organizations in 150 countries. The company's technological foundation is built on proprietary technology including the Reasoning Engine and MoveLM language model, which processes nearly a decade of enterprise support data to deliver personalized search results while maintaining strict access controls through sophisticated permissions management.

Ecosystem and Future Directions

Moveworks' platform expansion has been characterized by the development of an extensive ecosystem of plugins and strategic enterprise partnerships that enhance its core capabilities. The platform now supports over 5 million users across 300+ organizations in 150 countries, with operations conducted across 100+ languages (doc: Customers).

The company's platform architecture enables rapid development and deployment of AI-powered solutions across diverse enterprise environments. By combining its proprietary Reasoning Engine with MoveLM technology, Moveworks creates sophisticated AI agents that adapt to specific business contexts while maintaining strict data security through advanced permissions management (doc: AI rooted in reasoning elevates how your employees work).

In technical implementation, the platform builds on its agentic architecture to deliver seamless enterprise integration. Moveworks' Enterprise Search application combines generative AI with connected information systems to deliver real-time, accurate search results across multiple knowledge bases (doc: Moveworks: The Copilot for All Employees). This capability requires no intricate query formulation, allowing users to obtain precise answers through natural language interactions.

The platform's automation capabilities have been developed through hundreds of out-of-the-box integrations that enable end-to-end workflow execution across enterprise systems. These automation features have demonstrated significant productivity improvements across various use cases, including IT support ticket resolution and internal communication workflows (doc: Enterprise Search: AI-Powered Search For Work).

Developers can leverage the platform's Creator Studio environment to build custom AI solutions rapidly and efficiently. The studio eliminates the need for traditional integration platforms (iPaaS) while providing sophisticated automation capabilities that can perform complex tasks in seconds (doc: About Us). Through continuous development cycles and secure permissions management, the platform maintains high levels of operational efficiency while expanding its functional reach across enterprise environments.