Levity

In today's fast-paced business environment, managing email and freight operations efficiently is crucial for maintaining competitiveness. This is where Levity steps in - a powerful automation platform that applies artificial intelligence to streamline these essential processes. By analyzing and managing everything from product descriptions to freight quotes, Levity helps businesses save time, improve accuracy, and make data-driven decisions. Through its sophisticated algorithms and robust security framework, the platform provides a secure and efficient way to handle the complexities of modern commerce, all while maintaining the highest standards of data protection.

Smart Tagging and Unstructured Data Analysis

Auto-tag Product Descriptions

Using advanced image and text analysis, Levity automatically categorizes product descriptions into predefined categories. This capability processes both image and text inputs, making it versatile for various commerce applications.

Classify Email Campaign Responses

The system excels at managing email campaign responses, automatically sorting important messages for immediate attention. It also handles common reply templates to save time and maintain consistent communication. All responses are aggregated in one central location for easy review and action.

Ads Media Analysis

For advertisers, Levity provides powerful tools to evaluate ad performance and offers testing features to optimize campaign effectiveness. The platform specializes in image analysis to help users make data-driven decisions about their ad strategies.

Check Documents for Completeness

The platform includes functionality to verify the completeness of important documents, including signature validation and input checks. This feature works specifically with PDF files and helps maintain accuracy in operations management.

Categorize Service Requests

Professionals across multiple industries can use Levity to quickly sort incoming service requests based on various criteria such as work type, region, or urgency. This text-based classification helps streamline operations and improve response times.

Get Customer Insights at Scale

The system provides comprehensive customer insight classification capabilities, allowing businesses to extract valuable information from large volumes of text data. These insights help inform decision-making and improve customer engagement strategies.

Freight Quoting and Email Analytics

When it comes to freight operations, Levity automates several critical processes. It can identify spot requests, extract load details for rate determination, and provide instant responses. The system also handles document collection and order entry processes efficiently.

Email Analytics Features

The platform offers a robust 360-degree view of email operations, providing real-time analytics across multiple key metrics. These include customer win/loss ratios, sentiment analysis, quoting funnel metrics, and request type breakdowns. This information helps businesses optimize their email-driven operations.

Integration Capabilities

Levity works seamlessly with a wide range of popular tools and platforms, including Gmail, Google Sheets, Salesforce, HubSpot, and Zendesk. It processes between 0 and 10,000 emails monthly, saving users up to 3,000 hours per month.

Processing Efficiency

Each email is processed in under 20 minutes, with most operations completing much faster. The system automatically sorts emails into "Not interested" and "Interested" categories, assigns leads to sales reps, and updates CRM systems as needed.

Time Savings

The system saves 16 hours weekly for each user, with the potential to save $1,666 monthly. Processing 1,300 new emails daily, one user reports receiving 170 instant responses. Another reports processing 850 new emails daily.

Data Security and Compliance

As an ISO 27001 and SOC2 certified company, Levity maintains strict information security standards. All data and services are hosted on private clouds via AWS, Google GCP, and Microsoft Azure. User-sensitive data, including authorization tokens and passwords, are kept encrypted in the database.

Email Automation and Integration

The email automation platform integrates with over 1000 apps via Zapier and Make, including Gmail, Google Sheets, Salesforce, HubSpot, and Zendesk. With processing capabilities for up to 10,000 emails monthly, Levity manages each email in under 20 minutes, automatically sorting and categorizing messages. The system distinguishes between "Not interested" and "Interested" categories, assigns leads to sales representatives, and updates CRM systems accordingly.

A typical user saves 16 hours weekly through automated email sorting and processing, with monthly savings of up to $1,666. For more intensive users, Incendium reportedly processes 1,300 new emails daily, receiving 170 instant responses, while another user handles 850 new emails daily. The platform supports SMS outreach and maintains a 360-degree view of email operations through real-time analytics on key metrics such as customer win/loss ratios, sentiment analysis, quoting funnel efficiency, and request type breakdowns.

The system streamlines carrier relationships by returning nearly half of users' days to focus on client interactions rather than manual tasks. This automation helps retain top talent by reducing the administrative burden on sales teams.

Freight Operations and Quoting

Freight Quoting

Levity's AI system handles several key aspects of freight operations. It automatically identifies spot requests and extracts load details to determine shipping rates, providing instant responses for carriers and shippers alike.

The platform also manages document collection and order entry processes efficiently, streamlining routine tasks for freight professionals. These capabilities enable carriers to process multiple requests simultaneously while maintaining accuracy and speed.

Email Analytics

The system provides real-time, actionable analytics through a comprehensive 360-degree view of email operations. It tracks critical metrics such as customer win/loss ratios, sentiment analysis, quoting funnel efficiency, and request type breakdowns, helping teams make data-driven decisions.

Every email is processed in under 20 minutes, with most operations completing significantly faster. The platform automatically sorts emails into "Not interested" and "Interested" categories, assigns leads to sales representatives, and updates CRM systems as needed. This automated workflow allows teams to focus on building relationships with carriers rather than managing administrative tasks.

Performance Impact

Thanks to these automation features, teams can regain nearly half of their working days for more strategic carrier interactions. The system's efficiency has been demonstrated through real-world usage: one user processes 1,300 new emails daily and receives 170 instant responses, while another handles 850 new emails daily.

Data Security and Compliance

Data security and compliance at Levity are built around ISO 27001 certification, which means the company's Information Security Management System (ISMS) meets rigorous global standards for data protection. SOC2 Type I certification backs this up, and full certification reports are available upon request.

To protect sensitive information, all data and services are hosted on private clouds via AWS, Google GCP, and Microsoft Azure. The company implements comprehensive security protocols including hardened operating systems, firewalls for unauthorized access prevention, and regular patching procedures. All network communications use secure HTTPS encryption for added protection.

In terms of data handling, Levity keeps all user-sensitive information encrypted in their database. This includes critical elements like authorization tokens and passwords, ensuring that even if data is accessed, it remains unreadable without proper decryption keys. Overall, these measures help maintain a robust security posture that aligns with European privacy standards through GDPR compliance.