Krisp

Video conferencing has become essential for remote work and collaboration, but background noise remains a significant challenge. Krisp addresses this issue through advanced AI-powered noise cancellation, automated meeting transcriptions, and secure recording features. This comprehensive review examines the company's technology, functionality, and industry impact, comparing its performance to similar tools and analyzing its effectiveness across various professional contexts.

Introduction and Basic Functionality

Krisp operates by creating virtual microphone and speaker devices that function as software-based alternatives to physical hardware. When installed on a Mac or Windows computer, the application configures these virtual devices – Krisp Microphone and Krisp Speaker – which users then select in their conferencing app settings. The setup process requires no additional integrations, add-ons, or bots, allowing Krisp to handle the rest of the configuration automatically.

From an audio processing standpoint, Krisp employs AI-powered noise cancellation technology that works effectively in even the noisiest environments. This feature eliminates background noises, including household activities like dog barking or laundry running, while maintaining clear communication through two-way noise cancellation. The software runs seamlessly in the background and automatically adjusts to minimize distracting sounds from both local and remote participants.

User feedback overwhelmingly praises Krisp's performance, with 543 reviews averaging 4.8 out of 5 stars across three categories: Ease of use, Quality of support, and Ease of setup. Technical functionality includes automatic transcription capabilities and AI-generated meeting summaries, all while providing secure and private cloud storage for recordings. The platform's effectiveness extends across multiple industries, as evidenced by testimonials from professionals including Harvey Jones of Atlassian, who has seen improved productivity among remote staff since Krisp's adoption.

Setup and Installation

Download and Installation

Krisp offers straightforward installation processes for both Mac and Windows users, requiring no additional software beyond checking system requirements and confirming administrative privileges. The installation begins upon account creation or sign-in, guiding users through a series of automated steps that configure the necessary virtual devices.

Device Configuration

Upon installation, Krisp virtualizes a microphone and speaker device pair customized for audio processing. These devices appear in system settings alongside physical hardware, allowing users to select them directly in conferencing applications without any additional setup or configuration. The company handles all underlying integration and optimization, ensuring seamless operation across various communication platforms.

Integration with Conferencing Apps

The Krisp application functions as an intermediary layer between users' audio hardware and conferencing applications, requiring no plugins, extensions, or additional software installations. This "smart" layer automatically detects and optimizes for all supported applications, including Zoom, Microsoft Teams, and Google Meet, while maintaining compatibility with both headphones and speaker systems.

Advanced Features Through Virtualization

By managing audio input and output through virtual devices, Krisp enables advanced features such as noise cancellation, transcription, and meeting summaries while eliminating the need for additional hardware or software integrations. The company maintains system-level access to manage audio streams, allowing it to implement features like AI accent localization and live interpretation directly within the virtual device framework.

Key Features and Capabilities

AI noise cancellation technology works throughout the meeting process, automatically eliminating background noises, voices, and echo from both inbound and outbound calls. The two-way noise cancellation feature effectively filters out sounds from local and remote participants, maintaining clear communication in the most challenging environments.

Automated Transcriptions and Meeting Notes

The platform seamlessly captures all meeting discussions through AI meeting transcriptions and an AI note-taking feature. These tools generate comprehensive meeting summaries with actionable items, allowing users to maintain focus during discussions while the platform handles documentation. Once configured, the AI automatically creates editable and shareable notes that can be easily distributed to attendees.

Meeting Recording and Summary Generation

All meetings are automatically recorded with AI, providing secure and private cloud storage for later review. The recording feature works across multiple platforms including Zoom, Microsoft Teams, and Google Meet, ensuring consistent functionality regardless of the communication application being used. The system generates detailed meeting summaries and action items post-meeting, maintaining full accountability and record-keeping.

Use Cases and Industry Applications

The tool has earned recognition across multiple industries, with users praising its effectiveness in various professional contexts:

Call Centers and Customer Support

For contact centers, Krisp has delivered notable improvements in customer and agent experiences. As reported by The Office Gurus, Krisp's noise cancellation technology has resolved common complaints about background noise, significantly enhancing call quality and driving higher customer satisfaction scores. Startek has similarly leveraged Krisp's capabilities to improve their agents' ability to maintain empathy during voice-based interactions, while OP 360 has benefited from increased agent professionalism courtesy of Krisp's noise-filtering features.

Sales and Business Success

In the sales and business development sector, Krisp enables professionals to maintain focus during client interactions while the software handles recording and note-taking. This dual functionality allows sales teams to concentrate on their conversations while providing themselves with a complete record of client discussions. Multiple users, including Atlassian's Head of Workplace Collaboration Harvey Jones, have verified the tool's effectiveness in managing virtual meetings while maintaining a strong professional presence.

Hybrid Work Environments

Hybrid work settings present unique challenges for maintaining clear and professional communication. Krisp's technology helps bridge this gap, as noted by several professional users who report experiencing "library-quality" audio clarity during their calls. Solutions Architect Chad E. specifically mentioned the tool's effectiveness in managing multiple noise sources, while Agile transformation coach Isaac G. praised its ability to maintain clear communication even in the presence of background distractions.

Professional Services and Consulting

For professionals like consultants and technical experts, Krisp's capabilities prove particularly valuable. The automated transcription and meeting summary features allow consultants to maintain a clear record of client discussions while focusing on their primary tasks. Multiple professionals have highlighted Krisp's effectiveness in supporting their work across various meeting platforms, from small calls between freelancers to enterprise-level meetings involving multiple parties.

Pricing and Plans

Krisp offers three primary pricing plans to accommodate individual, team, and enterprise needs, with the free plan including 60 minutes of daily AI Noise Cancellation and 2 daily AI Meeting Notes. The Pro plan ($USD per month) unlocks unlimited features including AI Noise Cancellation, Meeting History, Audio Recording, Screen Recording, Transcription, Storage (3GB), Multilingual Support, and advanced User Management tools. The Business plan builds upon the Pro features with 30GB Storage, Unlimited Integrations, Priority Support, SOC2 Report Access, and enhanced SSO & SCIM Hubspot integration capabilities. Pricing for the Call Center edition varies based on features and volume requirements. All plans provide a bot-free recording and note-taking experience, custom vocabulary options, and world-class security features.