Gestualy

In today's digital age, measuring customer satisfaction has become increasingly crucial for businesses and event organizers alike. Traditional survey methods often fall short in terms of engagement and response rates, leaving valuable feedback untapped. This is where Gestualy steps in - a pioneering solution that transforms customer feedback collection into a seamless, gesture-based experience. By combining advanced AI and facial recognition technology, Gestualy has developed a platform that not only raises participation rates but also provides actionable insights in real-time. This comprehensive overview explores how Gestualy is revolutionizing customer feedback through touchless interactions, while maintaining the highest standards of privacy and data security.

Company Overview

Gestualy specializes in measuring customer satisfaction through innovative gesture-based voting systems. The company's platform uses sophisticated AI and facial recognition technology to capture quick responses from attendees at events or customers in various settings. By transforming traditional survey methods into touchless interactions, Gestualy has achieved significantly higher participation rates compared to conventional approaches.

The system works seamlessly across multiple devices and web browsers, making it accessible for both small and large-scale applications. Participants can provide feedback instantly, whether selecting from preset options like "Perfect," "OK," "KO," and "Regular" or using a numerical scale from 1 to 10 with hand gestures. For more structured feedback, users can select from a limited number of answer choices with finger movements.

To protect user privacy, Gestualy operates in full compliance with GDPR regulations, requiring explicit consent before capturing any data. The company's technology can also identify individuals through facial recognition or QR codes, enabling personalized services or gamification elements to boost participation. All collected data remains anonymous, with the platform analyzing age, gender, emotions, and other key metrics in real-time using machine learning algorithms.

Technology and Implementation

Gestualy's technology works seamlessly across multiple devices and web browsers, making it accessible for both personal and professional events, as well as commerce of any size (document 1). The system is particularly effective for measuring customer satisfaction and mood, with an accuracy rate of 98% in gesture recognition (document 2).

The platform currently supports major web browsers including Chrome, Firefox, Edge, and Safari (document 1), allowing users to participate from their desktops, laptops, or tablets. For those who prefer not to use a webcam, Gestualy is developing touchscreen compatibility for future versions (document 4).

To implement the system, users log in with a valid token or their username and password (document 7). The platform then analyzes age, gender, emotions, and other key metrics in real-time using machine learning algorithms (document 2). This data provides valuable insights for businesses, helping them make informed decisions about their operations and customer interactions.

For event organizers, Gestualy offers several implementation options through its three-tiered pricing model. The basic plan, launched at €49, supports up to 300 votes per event and three questions per survey (document 6). The company also provides a free trial option, allowing users to test the system without commitment (document 3).

The platform includes several features designed to improve user engagement and data collection. For example, it can be configured in multiple languages and supports identification through facial recognition or QR codes for personalized services (document 2). Additionally, the system includes an alarm notification feature that alerts users via email when a configurable number of negative votes are detected, enabling prompt issue resolution (document 1).

Gestualy's dashboard allows administrators to monitor survey progress in real-time and view detailed voting patterns (document 7). After an event, participants receive an email report summarizing the voting results, while event organizers gain access to comprehensive analytics on customer satisfaction and engagement levels (document 6).

Features and Usage

Gestualy's core feature allows users to provide immediate feedback through simple gestures. This touchless interaction replaces traditional survey methods, significantly increasing participation rates compared to conventional approaches (document 1).

Customers can respond using the platform's preset options - "Perfect," "OK," "KO," and "Regular" - or select answers on a numerical scale from 1 to 10 through hand gestures (document 2). For more structured feedback, users can choose from a limited number of predefined answers using finger movements (document 4).

The system supports multiple language configurations and can recognize users through facial scanning or QR codes, enabling personalized services or gamification elements to boost participation (document 2). Data collected through the platform remains anonymous, with the system analyzing age, gender, emotions, and other key metrics in real-time using machine learning algorithms (document 2).

For businesses, the platform offers several valuable features. The alarm notification system alerts users via email when a configurable number of negative votes are detected, enabling prompt issue resolution (document 1). The dashboard allows administrators to monitor survey progress in real-time and view detailed voting patterns (document 7). After an event, both participants and event organizers receive email reports summarizing the voting results, while organizers gain access to comprehensive analytics on customer satisfaction and engagement levels (document 6).

Pricing and Plans

Gestualy offers three pricing plans to suit different needs and event sizes. The free plan enables users to conduct one event with up to 25 votes per event and one question per survey (document 2). While basic features like customizable banners and alerts are included, this tier restricts gamification elements and does not support multiple questions per survey.

The basic plan, launched at €49 before the APTenisa 2023-2024 program, allows more substantial event setups (document 1). This tier supports up to 300 votes per event and three questions per survey, making it suitable for medium-sized events where direct customer or guest satisfaction feedback is essential (document 1). All plans include real-time emotion analysis and age/gender identification through machine learning, with facial recognition or QR code options for enhanced user tracking (document 2).

The Pro plan, priced at €99, addresses the requirements of larger events with extensive attendee bases (document 1). This tier offers expanded functionality including up to 2500 votes per event and five questions per survey, allowing for more complex feedback collection needs. Additionally, Pro plan users benefit from advanced reporting tools designed to help businesses make informed decisions based on comprehensive engagement data (document 6).

The company continually updates its technology, with recent improvements focusing on facial recognition accuracy, support for numeric sliders and alphanumeric inputs, and expanded cross-device compatibility (document 4). All plans maintain adherence to GDPR regulations through external certification, ensuring robust data privacy standards are met during the voting process (document 2).

Privacy and Data Handling

Gestualy complies with the General Data Protection Regulation (GDPR) and adheres to strict data privacy standards certified by external authorities. The company requires explicit user consent before capturing any data, ensuring all interactions are voluntary and secure.

The platform employs sophisticated AI and computer vision techniques for facial recognition and emotion analysis. All processed data remains anonymous, with the system analyzing age, gender, emotions, and other key metrics in real-time using machine learning algorithms. For enhanced user tracking, the service supports identification through facial scanning or QR codes (vCard format), providing businesses with versatile options for personalized services or gamification elements.

To protect user privacy while gathering valuable insights, Gestualy uses cookies for analytical purposes. These cookies help track voting patterns and user engagement but do not compromise individual anonymity. All data shared with third parties goes through rigorous security protocols to maintain the highest standards of privacy and data protection.