Fabric

Fabric handles user data with a combination of robust security protocols and user-friendly controls, from secure storage and encryption to straightforward deletion processes and data portability options. This technical overview examines how Fabric protects your information during transmission and storage, who has access to sensitive details like credit card numbers, and what happens to your data when you're done using the service.

Data Collection and Storage

Fabric employs robust security protocols to protect user data. All transmitted information is encrypted using Secure Sockets Layer (SSL)/Transport Layer Security (TLS) protocols, with file storage secured through 256-bit Advanced Encryption Standard (AES) encryption. The company maintains a strict policy of collecting only essential data required for its services, including identity verification, billing, and website analytics.

Payment processing involves storing only the last four digits of credit card numbers alongside billing addresses for account history, invoicing, and support purposes. All sensitive financial information is handled directly by the payment processor, with Fabric's servers maintaining only the basic card verification data necessary for account management and dispute resolution.

Website interactions generate anonymous data points regarding user browsing behavior. This includes basic operating system information, browser version details, page load times, and visited page sequences. These metrics are used internally for website optimization, conversion rate analysis, and interface design improvements.

Upon user request, Fabric facilitates comprehensive data management. The company maintains a 30-day retention period for deleted information, after which all traces become unrecoverable. To support user portability, Fabric enables downloads of entire folders or individual files, though the process currently requires 5 days for completion. The company is in the process of automating this feature to improve efficiency.

Data Security Measures

Fabric employs industry-standard encryption protocols to protect both data in transit and at rest. All client-server communications utilize Secure Sockets Layer (SSL)/Transport Layer Security (TLS) encryption, ensuring that no sensitive information is transmitted in plain text. File storage employs 256-bit Advanced Encryption Standard (AES) encryption, providing an additional layer of protection against unauthorized access.

The company maintains a strict policy of collecting only the data necessary to deliver its services, with a particular focus on preserving user privacy. When storing customer information, Fabric retains only the minimum data required for operations, such as the last four digits of credit card numbers and associated billing addresses. All credit card information is processed through a dedicated payment gateway, with Fabric's servers storing only the basic card verification data needed for account management and dispute resolution.

In line with their privacy commitment, Fabric provides users with extensive control over their data. The company maintains a 30-day retention period for deleted information, after which all traces become unrecoverable. To support user portability, Fabric enables the download of entire folders or individual files, though the current process requires 5 days to complete. The company is actively working to automate this feature to improve efficiency while maintaining their commitment to user data privacy and ownership.

User Control and Ownership

When users request deletion of their information, Fabric implements a 30-day retention period before permanently removing all traces of the data. During this time, Fabric retains technical copies of the deleted data to prevent accidental recovery, after which all records become unrecoverable. The company is continuously refining its automated data deletion process, which currently requires five business days to complete, though they anticipate significant improvements in this area.

To support user data portability, Fabric enables downloads of entire folders or individual files. While the current process requires five business days to complete, the company is actively working to streamline this functionality for future implementation. This feature allows users to securely transfer their information to other services or devices while maintaining ownership of their data.

Payment and Billing Information

Billing addresses are retained for several critical functions, including tax calculation, fraud detection, and invoice printing. Financial data is protected through secure processing with only the last four digits of credit card numbers and minimal additional details stored on Fabric's servers. Credit card information is handled directly by the payment processor, with Fabric maintaining only the basic card verification data needed for account management and dispute resolution. All stored data is encrypted using 256-bit Advanced Encryption Standard (AES) and protected by SSL/TLS protocols, ensuring secure transmission and storage.

The company maintains strict policies around data retention and ownership. When users choose to delete their information, Fabric implements a 30-day retention period during which technical copies are maintained to prevent accidental recovery. After this time, all data becomes unrecoverable, aligning with the company's commitment to never retain data they don't use. Users retain full ownership of their information and can delete any or all of their data at any time through the company's automated process, which currently requires five business days for completion, though the company is actively working to streamline this process.

Data Retention and Portability

After a user requests deletion of their information, Fabric maintains technical copies of the deleted data for a 30-day period to prevent accidental recovery. During this time, the company retains minimal data necessary for operational purposes, such as technical indexing and system integrity checks. After the 30-day window expires, all retained copies and traces of the deleted data are irreversibly purged from the company's systems, ensuring full compliance with their stated data retention policies.

To support user data portability, Fabric enables the download of entire folders or individual files containing user information. While the current process requires five business days to complete, the company is actively working to automate this functionality for more efficient implementation. This feature allows users to securely transfer their information to other services or devices while maintaining complete ownership of their data.