Doks.ai

Doks.ai introduces a simplified platform for building AI chatbots that process customer queries across multiple sources, offering features like multilingual support, advanced customization, and seamless integration with existing systems. Our detailed analysis examines the platform's technical capabilities, pricing structure, and implementation requirements, comparing its features to similar AI chatbot solutions in the market.

Overview

Doks.ai enables businesses to create and deploy customized AI chatbots with minimal setup, requiring just 2 minutes to get started without any credit card requirements. The platform's AI technology, powered by ChatGPT, processes and analyzes text-based content across multiple sources including websites, knowledgebases, and HelpDesk tickets. Training a chatbot involves connecting relevant content sources via website URLs, XML-sitemaps, or direct document uploads, with the platform handling up to 40-70% of support queries autonomously.

The chatbot's functionality extends beyond basic Q&A through integration capabilities that allow seamless embedding into existing support systems. Businesses can customize their chatbot's appearance and behavior through various interface options, including color schemes, logo integration, and avatar selection. The platform also supports multilingual communication through customizable language preferences within its 'Base Prompt' settings.

As businesses scale, Doks.ai's plans offer increasing capabilities: the Starter tier supports up to 2,000 messages monthly, while the Enterprise tier handles 40,000 messages across 15 projects with unlimited document uploads. All plans provide dark/light theme options, usage tracking, and the flexibility to switch between GPT-3.5 Turbo and upcoming GPT-4 models. The company backs its service with a 7-day free trial offering 20 message credits, 400,000 characters, and one lead form submission capability.

Key Features and Functionality

Markdown support enables users to format their content using standard Markdown syntax, while the platform natively processes Markdoc, MDX, HTML, and plain text formats. Content can be imported via website URLs, XML-sitemaps, or direct document uploads, with the system handling multiple data sources including knowledgebases and HelpDesk tickets.

The chatbot employs fine-tune prompt functionality to tailor its responses to specific business requirements, and supports multiple integration methods such as floating chat buttons, custom trigger buttons, and search functionality. This flexibility allows businesses to integrate the chatbot seamlessly into existing support systems or documentation platforms.

The platform offers advanced customization options for the chatbot's user interface, including color schemes, logo integration, and avatar selection. The customization features are particularly valuable for the Enterprise tier, which enables brand-consistent chatbot experiences without displaying Doks branding.

When integrating with websites, users need to ensure proper HTML tagging of content, with specific guidance on using heading tags and including hyperlinks through standard tags. The chatbot can process multiple URLs and XML-sitemaps simultaneously, with training typically requiring 1-2 minutes per source.

Training and Integration

Training and integration for Doks.ai chatbots primarily occurs through two methods: connecting website URLs and using XML-sitemaps. The platform supports multiple formats including Markdown, Markdoc, MDX, HTML, and plain text, with plans to expand support to AsciiDoc and reStructuredText in the future.

Website integration requires specific HTML tagging practices. Content should be structured using heading tags (h1, h2, h3) to define topics and sub-topics, while important links should be included using standard tags. The chatbot can process multiple URLs and sitemaps simultaneously, with training typically taking 1-2 minutes per source. Proper HTML tagging ensures effective content processing, though the platform can handle websites with limited tagging as well.

The chatbot requires access to comprehensive URLs containing relevant content, while ignoring images and ensuring website accessibility through appropriate crawling settings. Businesses should provide multiple relevant links for broader content learning, with the system being able to handle up to 40-70% of support queries autonomously after training.

For content updates, users retrain their chatbots through the Manage Sources section, triggering a new content fetch from their website. The platform supports various integration methods including floating chat buttons, custom trigger buttons, and search functionality, with the latter helping to optimize response accuracy through real-time keyword and context consideration.

Usage and Plans

The platform operates on four primary pricing tiers, each tailored to different business needs:

Starter: At $19/month when billed monthly or $15/month annually (with two months free on yearly plans), this tier offers 2,000 message credits per month, 2 million characters per project, and support for two projects, with the option to manage unlimited websites and documents. Paid features include brand customization, single lead form submission capability, and unrestricted use of the GPT-4 model upon release.

Premium: For $49/month (monthly billing) or $40/month annually, this tier scales up to 5,000 message credits per month, 5 million characters per project, and five projects, while maintaining the same unlimited document upload capability. Additional features introduce five lead forms per project, advanced GPT-4 integration (launching soon), and removal of the 'Powered by Doks' banner.

Ultimate: The $99/month (monthly billing) or $80/month annual plan includes 10,000 message credits per month, 10 million characters per project, and ten projects, with all previous features retained. This tier also introduces unlimited lead forms and previews GPT-4 capabilities before the model's public release.

Enterprise: At $399/month (monthly billing) or $330/month annually, this premium tier delivers the full suite of capabilities including 40,000 message credits per month and 15 million characters per project across fifteen simultaneous projects. All existing features are included, with added support for upcoming GPT-4 integration and advanced white-label customization options that remove all Doks branding from the chat widget.

All plans provide detailed usage tracking, support for both GPT-3.5 Turbo and upcoming GPT-4 models, and the flexibility to switch between monthly and annual billing. The company's pricing model includes generous document upload limits with no restrictions on the number of documents that can be processed.

Affiliate Program

Doks.ai operates an affiliate program built around their subscription service, with terms and conditions defined in their Affiliate Program Agreement. The program operates through unique tracking links (Affiliate Links) placed by participating affiliates, which use cookie-based tracking to monitor customer interactions. The company maintains flexibility in their relationship structure, allowing both parties to recommend third-party products and services without creating an exclusive partnership.

Affiliate commission payments follow a specific structure based on customer transactions (Customer Transactions), with commissions awarded to the last tracking link used by each customer. The company reserves the right to modify these referral policies under certain circumstances, while maintaining strict guidelines around lead management and customer acquisition. All affiliates must adhere to comprehensive confidentiality policies, protecting both Doks.ai content and customer/prospect information through reasonable care standards.

The program operates under clear term and termination conditions, allowing either party to end the agreement with two-day notice, except in cases of material breach, non-payment, or bankruptcy proceedings. Doks.ai reserves the right to terminate for subscription breaches or default payment obligations, while maintaining active customer subscription agreements even after program termination or expiration.