Moveworks

Moveworks is an innovative platform that leverages conversational HR and IT support for employees powered by NLU and machine learning.

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About Moveworks

Moveworks is an artificial intelligence (AI) platform that enhances employee productivity by automating tasks and surfacing relevant information through natural language. Founded by a team of experienced entrepreneurs and engineers, Moveworks uses advanced machine learning and natural language processing to provide organizations with a conversational interface that works with every system, including Microsoft, Workday, and Salesforce. The platform’s proprietary enterprise data, out-of-the-box solutions, and intuitive developer tools make it a reliable choice for organizations looking to automate everyday issues, find resources in any knowledge base, and drive change across every department. The AI-powered platform is used by innovative companies, including Databricks, Broadcom, DocuSign, and Palo Alto Networks, among others. Additionally, the platform has been recognized by Forrester as a leader in Chatbot for IT operations.

TLDR

Moveworks is an AI-powered platform that enhances employee productivity by providing a conversational interface that works with every system, including Microsoft, Workday, and Salesforce. Its unique features include the Intelligence Engine, Moveworks API, Triage, Answers, and Employee Communications. Clients can automate everyday issues, reduce employee issue resolution time from days to seconds, and improve productivity by driving change across departments. The platform is used by innovative companies like Databricks, Broadcom, DocuSign, and Palo Alto Networks. The company’s founders, including Bhavin Shah, Vaibhav Nivargi, Varun Singh, and Jiang Chen, bring extensive experience in enterprise software and machine learning solutions. Moveworks is a reliable choice for organizations looking to enhance productivity and automate tasks.

Company Overview

Moveworks is an artificial intelligence (AI) tool that aims to change the future of work by making language the universal user interface. Founded by a team of experienced entrepreneurs and engineers, including CEO Bhavin Shah, CTO Vaibhav Nivargi, Vice President of Product Varun Singh, and Vice President of Machine Learning Jiang Chen, Moveworks uses generative AI to enhance employee productivity by automating tasks and surfacing information through natural language. The company's platform delivers a conversational interface that works with every system, including Microsoft, Workday, and Salesforce. Powered by GPT-class machine learning models, the Moveworks platform learns the unique language of each organization to solve thousands of use cases, making it a reliable choice for brands like Databricks, Broadcom, DocuSign, and Palo Alto Networks.

Moveworks' conversational AI is a powerful tool that is used in three ways. Firstly, it understands exactly what employees need, regardless of how they ask. Secondly, it handles the natural flow of conversation without following a script. Lastly, it integrates with your entire tech stack to deliver the most relevant solution automatically, with zero maintenance from your team.

At Moveworks, client satisfaction and tangible ROI are top priorities. By partnering with innovative companies like Palo Alto Networks, Slack, Wellstar, and LoanDepot, Moveworks has helped organizations reduce employee issue resolution time from days to seconds. This impressive feat is due to its proprietary enterprise data, out-of-the-box solutions, and intuitive developer tools, which bring conversational automation to all aspects of business.

By receiving recognition from Forrester as a leader in Chatbot for IT operations, Moveworks has cemented its position as a solution-driven company with a goal of providing improved employee productivity. Bhavin Shah and Varun Singh are recognized for building enterprise software and machine learning solutions used by Facebook and LinkedIn, while Vaibhav Nivargi was an early engineer at Aster Data, a pioneering big data company. Jiang Chen has over a decade of experience in engineering leadership roles at Google, Airbnb, and Yahoo!, building breakthrough information retrieval systems that leverage machine learning to provide optimized search results to billions of users.

Features

Intelligence Engine

Automate everyday issues

Moveworks' Intelligence Engine powers the chatbots that enable employees to get the help they need with everyday issues, all by simply having a conversation with the chatbot. The platform automatically finds resources in any knowledge base and can drive change across every department.

Analyzes thousands of requests

Moveworks analyzes thousands of requests from employees to present a simple, actionable to-do list. Leaders can identify critical issues, prioritize their projects, and invest in the right technologies with the unprecedented visibility over the health of the entire support process.

Provides actionable insights

The platform provides actionable insights to improve support environments and drive value from Moveworks' features. Users can constantly get more value from the platform and engage with hyper-targeted messages.

Moveworks API

Enable read-write access

Moveworks APIs enable read-write access between any system and Moveworks to prevent problems in advance. This feature can notify employees of upcoming system maintenance before it's too late, minimizing disruptions to their work.

Control which employees have access

The Moveworks API facilitates any action in a backend system with natural language. Users can add someone to a security group or update a timesheet, and control which employees have access. The API also includes deep integrations across ITSM, IDAM, HRIS, ERP, and facilities systems of record, in addition to collaboration platforms, knowledge bases, email groups, workflow automation tools, and RPA systems.

Prevent problems in advance

Moveworks' APIs enable read-write access between any system and Moveworks to prevent problems in advance. For example, users can notify employees of upcoming system maintenance before it's too late, minimizing disruptions to their work.

Triage

Streamline approvals

Moveworks' Triage feature is used for complex issues that can't be autonomously resolved. It can route them to the correct assignment group or live agent, allowing users to streamline approvals with in-chat notifications and custom approval chains. This feature can also speed up approvals across a number of platforms by up to 97%, without sacrificing compliance.

Dedicated ticket bot

Resolvers get their own dedicated ticket bot that updates work notes, provides recommendations, and automatically triages their tickets. Along with this, admins get total authority over their Moveworks deployment, enabling them to control user access, permissions, and more.

Actionable to-do list

Answers

Search across the entire company

Moveworks' Answers feature lets users search across the entire company's resources for personalized answers like knowledge articles, forms, fields from systems of record, and more. Users can turn usage data into better resources, providing more personalized support and improving user satisfaction.

Personalized, public, and permissioned

Users can search across any document in the enterprise that's personalized, public, and permissioned, to get the information they need and optimize question resolution.

Usage data into better resources

Moveworks' Answer feature turns usage data into better resources. Every search is optimized with greater efficiency, precision, and more personalized support. This helps to improve user satisfaction and productivity.

Employee Communications

Send targeted communications

Moveworks' Employee Communications feature lets users send hyper-targeted messages that engage employees and drive action. Users can send these messages to any subset of employees and monitor the effectiveness of their communications. This feature can help users to drive change across departments and encourage more productive behaviors.

Drive change across every department

Moveworks' Intelligence Engine helps users to automate everyday issues and drive change across every department. Employees get the support they need, simply by having a conversation, without the need for formal processes or rigid hierarchies. This can enhance employee engagement and drive greater productivity across the organization.

Multilingual capabilities

Moveworks experiences are multilingual, stretching across every department and user interface. Searching company knowledge, editing email groups, or sending approval requests is effortless with the platform, providing world-class support no matter the language.

FAQ

What is Moveworks?

Moveworks is an AI-powered platform that enhances employee productivity by automating tasks and surfacing information through natural language. The platform uses generative AI to make language the universal user interface and delivers a conversational interface that can work with every system, including Microsoft, Workday, and Salesforce. The company uses proprietary enterprise data and out-of-the-box solutions, and offers developer tools that bring conversational automation to all aspects of business.

What does Moveworks do?

The Moveworks platform uses advanced machine learning and natural language processing to understand what employees need, regardless of how they ask. It handles the natural flow of conversation without following a script, and integrates with your entire tech stack to deliver the most relevant solution automatically, with zero maintenance from your team. With Moveworks, clients can automate everyday issues, find resources in any knowledge base, and drive change across every department, all in one place. It's a powerful tool that helps companies reduce employee issue resolution time from days to seconds.

What are the advantages of using Moveworks?

Moveworks offers several advantages for organizations looking to enhance productivity and automate tasks. The platform's proprietary enterprise data and out-of-the-box solutions mean that your team can automate everyday issues and find resources in any knowledge base, all in one place. The platform also offers intuitive developer tools that make it easy for your team to bring conversational automation to every aspect of your business. With Moveworks, you can reduce employee issue resolution time from days to seconds, providing significant cost savings and improving overall employee satisfaction. Moveworks can integrate with many systems that organizations already use, helping them make the most of existing investments.

What types of clients does Moveworks serve?

Moveworks works with innovative companies across different industries to provide improved employee productivity. Some of its clients include Databricks, Broadcom, DocuSign, Palo Alto Networks, Slack, Wellstar, and LoanDepot.

Who are the founders of Moveworks?

Moveworks was founded by a team of experienced entrepreneurs and engineers, including CEO Bhavin Shah, CTO Vaibhav Nivargi, Vice President of Product Varun Singh, and Vice President of Machine Learning Jiang Chen. Bhavin Shah and Varun Singh are recognized for building enterprise software and machine learning solutions used by Facebook and LinkedIn, while Vaibhav Nivargi was an early engineer at Aster Data, a pioneering big data company. Jiang Chen has over a decade of experience in engineering leadership roles at Google, Airbnb, and Yahoo!, building breakthrough information retrieval systems that leverage machine learning to provide optimized search results to billions of users.

<p>Moveworks is an artificial intelligence (AI) platform that enhances employee productivity by automating tasks and surfacing relevant information through natural language. Founded by a team of experienced entrepreneurs and engineers, Moveworks uses advanced machine learning and natural language processing to provide organizations with a conversational interface that works with every system, including Microsoft, Workday, and Salesforce. The platform’s proprietary enterprise data, out-of-the-box solutions, and intuitive developer tools make it a reliable choice for organizations looking to automate everyday issues, find resources in any knowledge base, and drive change across every department. The AI-powered platform is used by innovative companies, including Databricks, Broadcom, DocuSign, and Palo Alto Networks, among others. Additionally, the platform has been recognized by Forrester as a leader in Chatbot for IT operations.</p>
<h2>TLDR</h2>
<p>Moveworks is an AI-powered platform that enhances employee productivity by providing a conversational interface that works with every system, including Microsoft, Workday, and Salesforce. Its unique features include the Intelligence Engine, Moveworks API, Triage, Answers, and Employee Communications. Clients can automate everyday issues, reduce employee issue resolution time from days to seconds, and improve productivity by driving change across departments. The platform is used by innovative companies like Databricks, Broadcom, DocuSign, and Palo Alto Networks. The company’s founders, including Bhavin Shah, Vaibhav Nivargi, Varun Singh, and Jiang Chen, bring extensive experience in enterprise software and machine learning solutions. Moveworks is a reliable choice for organizations looking to enhance productivity and automate tasks.</p>
<h2>Company Overview</h2>
<p>Moveworks is an artificial intelligence (AI) tool that aims to change the future of work by making language the universal user interface. Founded by a team of experienced entrepreneurs and engineers, including CEO Bhavin Shah, CTO Vaibhav Nivargi, Vice President of Product Varun Singh, and Vice President of Machine Learning Jiang Chen, Moveworks uses generative AI to enhance employee productivity by automating tasks and surfacing information through natural language. The company's platform delivers a conversational interface that works with every system, including Microsoft, Workday, and Salesforce. Powered by GPT-class machine learning models, the Moveworks platform learns the unique language of each organization to solve thousands of use cases, making it a reliable choice for brands like Databricks, Broadcom, DocuSign, and Palo Alto Networks.</p>
<p>Moveworks' conversational AI is a powerful tool that is used in three ways. Firstly, it understands exactly what employees need, regardless of how they ask. Secondly, it handles the natural flow of conversation without following a script. Lastly, it integrates with your entire tech stack to deliver the most relevant solution automatically, with zero maintenance from your team.</p>
<p>At Moveworks, client satisfaction and tangible ROI are top priorities. By partnering with innovative companies like Palo Alto Networks, Slack, Wellstar, and LoanDepot, Moveworks has helped organizations reduce employee issue resolution time from days to seconds. This impressive feat is due to its proprietary enterprise data, out-of-the-box solutions, and intuitive developer tools, which bring conversational automation to all aspects of business.</p>
<p>By receiving recognition from Forrester as a leader in Chatbot for IT operations, Moveworks has cemented its position as a solution-driven company with a goal of providing improved employee productivity. Bhavin Shah and Varun Singh are recognized for building enterprise software and machine learning solutions used by Facebook and LinkedIn, while Vaibhav Nivargi was an early engineer at Aster Data, a pioneering big data company. Jiang Chen has over a decade of experience in engineering leadership roles at Google, Airbnb, and Yahoo!, building breakthrough information retrieval systems that leverage machine learning to provide optimized search results to billions of users.</p>
<h2>Features</h2>
<h3>Intelligence Engine</h3>
<h4>Automate everyday issues</h4>
<p>Moveworks' Intelligence Engine powers the chatbots that enable employees to get the help they need with everyday issues, all by simply having a conversation with the chatbot. The platform automatically finds resources in any knowledge base and can drive change across every department.</p>
<h4>Analyzes thousands of requests</h4>
<p>Moveworks analyzes thousands of requests from employees to present a simple, actionable to-do list. Leaders can identify critical issues, prioritize their projects, and invest in the right technologies with the unprecedented visibility over the health of the entire support process.</p>
<h4>Provides actionable insights</h4>
<p>The platform provides actionable insights to improve support environments and drive value from Moveworks' features. Users can constantly get more value from the platform and engage with hyper-targeted messages.</p>
<h3>Moveworks API</h3>
<h4>Enable read-write access</h4>
<p>Moveworks APIs enable read-write access between any system and Moveworks to prevent problems in advance. This feature can notify employees of upcoming system maintenance before it's too late, minimizing disruptions to their work.</p>
<h4>Control which employees have access</h4>
<p>The Moveworks API facilitates any action in a backend system with natural language. Users can add someone to a security group or update a timesheet, and control which employees have access. The API also includes deep integrations across ITSM, IDAM, HRIS, ERP, and facilities systems of record, in addition to collaboration platforms, knowledge bases, email groups, workflow automation tools, and RPA systems.</p>
<h4>Prevent problems in advance</h4>
<p>Moveworks' APIs enable read-write access between any system and Moveworks to prevent problems in advance. For example, users can notify employees of upcoming system maintenance before it's too late, minimizing disruptions to their work.</p>
<h3>Triage</h3>
<h4>Streamline approvals</h4>
<p>Moveworks' Triage feature is used for complex issues that can't be autonomously resolved. It can route them to the correct assignment group or live agent, allowing users to streamline approvals with in-chat notifications and custom approval chains. This feature can also speed up approvals across a number of platforms by up to 97%, without sacrificing compliance.</p>
<h4>Dedicated ticket bot</h4>
<p>Resolvers get their own dedicated ticket bot that updates work notes, provides recommendations, and automatically triages their tickets. Along with this, admins get total authority over their Moveworks deployment, enabling them to control user access, permissions, and more.</p>
<h4>Actionable to-do list</h4>
<p>Moveworks analyzes thousands of requests from employees to present a simple, actionable to-do list. Leaders can identify critical issues, prioritize their projects, and invest in the right technologies with the unprecedented visibility over the health of the entire support process.</p>
<h3>Answers</h3>
<h4>Search across the entire company</h4>
<p>Moveworks' Answers feature lets users search across the entire company's resources for personalized answers like knowledge articles, forms, fields from systems of record, and more. Users can turn usage data into better resources, providing more personalized support and improving user satisfaction.</p>
<h4>Personalized, public, and permissioned</h4>
<p>Users can search across any document in the enterprise that's personalized, public, and permissioned, to get the information they need and optimize question resolution.</p>
<h4>Usage data into better resources</h4>
<p>Moveworks' Answer feature turns usage data into better resources. Every search is optimized with greater efficiency, precision, and more personalized support. This helps to improve user satisfaction and productivity.</p>
<h3>Employee Communications</h3>
<h4>Send targeted communications</h4>
<p>Moveworks' Employee Communications feature lets users send hyper-targeted messages that engage employees and drive action. Users can send these messages to any subset of employees and monitor the effectiveness of their communications. This feature can help users to drive change across departments and encourage more productive behaviors.</p>
<h4>Drive change across every department</h4>
<p>Moveworks' Intelligence Engine helps users to automate everyday issues and drive change across every department. Employees get the support they need, simply by having a conversation, without the need for formal processes or rigid hierarchies. This can enhance employee engagement and drive greater productivity across the organization.</p>
<h4>Multilingual capabilities</h4>
<p>Moveworks experiences are multilingual, stretching across every department and user interface. Searching company knowledge, editing email groups, or sending approval requests is effortless with the platform, providing world-class support no matter the language.</p>
<h2>FAQ</h2>
<h3>What is Moveworks?</h3>
<p>Moveworks is an AI-powered platform that enhances employee productivity by automating tasks and surfacing information through natural language. The platform uses generative AI to make language the universal user interface and delivers a conversational interface that can work with every system, including Microsoft, Workday, and Salesforce. The company uses proprietary enterprise data and out-of-the-box solutions, and offers developer tools that bring conversational automation to all aspects of business.</p>
<h3>What does Moveworks do?</h3>
<p>The Moveworks platform uses advanced machine learning and natural language processing to understand what employees need, regardless of how they ask. It handles the natural flow of conversation without following a script, and integrates with your entire tech stack to deliver the most relevant solution automatically, with zero maintenance from your team. With Moveworks, clients can automate everyday issues, find resources in any knowledge base, and drive change across every department, all in one place. It's a powerful tool that helps companies reduce employee issue resolution time from days to seconds.</p>
<h3>What are the advantages of using Moveworks?</h3>
<p>Moveworks offers several advantages for organizations looking to enhance productivity and automate tasks. The platform's proprietary enterprise data and out-of-the-box solutions mean that your team can automate everyday issues and find resources in any knowledge base, all in one place. The platform also offers intuitive developer tools that make it easy for your team to bring conversational automation to every aspect of your business. With Moveworks, you can reduce employee issue resolution time from days to seconds, providing significant cost savings and improving overall employee satisfaction. Moveworks can integrate with many systems that organizations already use, helping them make the most of existing investments.</p>
<h3>What types of clients does Moveworks serve?</h3>
<p>Moveworks works with innovative companies across different industries to provide improved employee productivity. Some of its clients include Databricks, Broadcom, DocuSign, Palo Alto Networks, Slack, Wellstar, and LoanDepot.</p>
<h3>Who are the founders of Moveworks?</h3>
<p>Moveworks was founded by a team of experienced entrepreneurs and engineers, including CEO Bhavin Shah, CTO Vaibhav Nivargi, Vice President of Product Varun Singh, and Vice President of Machine Learning Jiang Chen. Bhavin Shah and Varun Singh are recognized for building enterprise software and machine learning solutions used by Facebook and LinkedIn, while Vaibhav Nivargi was an early engineer at Aster Data, a pioneering big data company. Jiang Chen has over a decade of experience in engineering leadership roles at Google, Airbnb, and Yahoo!, building breakthrough information retrieval systems that leverage machine learning to provide optimized search results to billions of users.</p>

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