Hypertype

Introduction

Hypertype is a revolutionary AI-powered tool that enhances customer support, communication, and knowledge-sharing for corporate clients. The company aims to make AI accessible and practical for everyone by harnessing the power of Natural Language Processing (NLP) to streamline workflows and minimize errors.

Hypertype's AI-powered tool automates data retrieval and processing, enabling companies to operate more efficiently and access valuable information quickly. The tool provides on-demand support, ticket prioritization, and generates automated responses for corporate clients during the onboarding process. Hypertype's AI-powered tool also enhances customer experience by providing upsell tactics, knowledge base management, and real-time conversation analysis.

The company's Hyperbrain platform is powered by advanced AI technology, which ensures consistent messaging and tone across all customer interactions, improving customer experience and satisfaction. By analyzing historic emails and conversations, Hypertype delivers personalized solutions tailored to individual customer needs, improving customer retention and loyalty. The tool's sophisticated algorithms analyze historical emails and conversations to provide instant insights to customer support agents, enabling them to handle complex issues rather than scanning through data manually. With this revolutionary technology, Hypertype is propelling the future of search communication during the Hyper-typing era.

TLDR

Hypertype's AI-powered tool automates data retrieval and processing to enhance customer support and communication for corporate clients. The tool provides on-demand support, ticket prioritization, and automated responses for clients during the onboarding process. It also enhances customer experience by providing upsell tactics, knowledge base management, and real-time conversation analysis. Powered by advanced AI technology, Hypertype's Hyperbrain platform ensures consistent messaging and tone across all customer interactions, improving customer retention, loyalty, and satisfaction. With its innovative use of NLP, Hypertype is propelling the future of search communication during the Hyper-typing era.

Company Overview

Hypertype is a company that aims to redefine the future of search communication by introducing the new Hyper-typing era. The company was founded in 2021 by Teenie and Beatrice, who both experienced the frustration of manual search processes and believed that machines should do the matchmaking process for data. Hypertype created Hyperbrain, powered by Natural Language Processing, to help companies form information automatically and make people’s daily work life easier. The team is made up of innovative creatives, including Henry, who is passionate about delivering quality work and learning new things; Beatrice, who is a problem solver that advocates for efficiency and productivity; Mehmood, who is a quick learner with a keen interest in learning new technologies; Alexander, who is an expert in deep learning, NLP, and speech recognition technology; Tim, who is a practical ML Engineer that is up to date with the latest NLP research; Teenie, who has a huge passion for AI and looks for opportunities to commercialize AI in the best way possible to make information accessible; Jessica, who is a curious student interested in technology and innovation; and Hermes, the office dog who loves cuddles and tug of war.

Hypertype’s use of advanced AI technology enables companies to operate more efficiently and access valuable information quickly. By automating data retrieval and processing, Hyperbrain is a groundbreaking solution that streamlines workflows and minimizes errors. The company is committed to providing value to its customers by offering innovative solutions that solve real-world problems. With its team of passionate and talented individuals, Hypertype is on a revolutionary journey to make AI accessible and practical to everyone.

Features

Customer Support Automation

Automated Q&A Generation

Hypertype's AI-powered tool can automatically generate Q&A sets from historical emails and documents. Out of the 40,000 historical emails analyzed, Hypertype found an average of 2,000 Q&A sets that were not currently in the database. This feature provides instant insights to customer support agents and improves customer satisfaction by allowing companies to exceed customer expectations when issues arise. By automating the process of generating Q&A sets, Hypertype's tool enables customer success teams to handle complex issues rather than scanning through data manually.

Ticket Prioritization

The tool can automatically prioritize tickets based on their urgency, enabling customer support teams to respond more efficiently to pressing issues. This feature saves time by ensuring that high-priority tickets are handled first, which reduces response times. The AI-powered tool automatically categorizes tickets based on their content, which eliminates the need for manual categorization.

On-demand Support

Hypertype's tool provides on-demand support with the right tonality by analyzing historical conversations and emails. This feature enables customer support agents to respond to customer queries with the appropriate tone and style while saving time. By automating this process, Hypertype ensures that every interaction with customers is handled professionally and efficiently.

Customer Experience Enhancement

Upsell Tactics

Hypertype's tool helps to improve customer experience by showing how other colleagues replied to situations such as customers demanding additional refunds or discounts, even if it is not in line with the company's policies. By analyzing these conversations and emails, Hypertype's tool can provide customer support agents with upsell tactics. This feature ensures that customer support agents can retain customers and improve customer loyalty by offering personalized solutions tailored to the individual customer's needs.

Knowledge Base Management

Hypertype's AI-powered tool helps to manage a company's knowledge base effectively. This feature enables customer support agents to provide detailed information that already exists in the company's knowledge base to resolve recurring issues. By analyzing customer queries, Hypertype's tool can highlight gaps in the company's knowledge base, ensuring that customer support agents have all the necessary information to resolve customer issues. This feature also enables customer support agents to quickly locate relevant information, reducing response times and improving customer satisfaction.

Real-time Conversation Analysis

With Hypertype's tool, team conversations and emails are analyzed in real-time every 2 hours, ensuring that customer support agents have access to the most up-to-date information. This feature enables customer support agents to retrieve multiple answers instantly that were previously discussed in historical emails or conversations. By automating this process, Hypertype's tool helps customer support agents to resolve customer queries efficiently and accurately. This feature ensures that customer support agents are always equipped with the latest information, providing an enhanced customer experience.

Corporate Customer Onboarding

Automated Response Generation

Hypertype's tool provides automated response generation for corporate clients during onboarding. This feature ensures consistent messaging and tone across all customer interactions, which improves customer experience and satisfaction. By analyzing historic emails and conversations, Hypertype's AI-powered tool offers personalized solutions to common customer queries, reducing response times and increasing customer loyalty. This feature ensures that customer support agents can maintain high levels of customer satisfaction while minimizing the time required to resolve customer queries.

Streamlined Onboarding Process

Hypertype's tool streamlines the corporate customer onboarding process by automating and categorizing customer data and queries. This feature enables customer support agents to retrieve relevant information quickly, minimizing response times. By analyzing customer queries during the onboarding process, Hypertype's tool can identify gaps in the company's knowledge base, ensuring that the onboarded customer has access to all the necessary information. This feature improves customer experience and satisfaction at the very beginning of the customer journey, setting the stage for a positive and lasting relationship.

Personalized Communication

Hypertype's AI-powered tool helps to personalize communication with corporate customers during the onboarding process. This feature ensures that customer support agents can tailor responses to the individual customer's unique needs, reducing response times and improving customer satisfaction. By analyzing historic conversations and emails, Hypertype's tool offers personalized solutions to common customer queries, which helps to build a positive and lasting customer relationship. This feature ensures that customer support agents can maintain high levels of customer satisfaction, which is critical during the onboarding process.