If you've ever placed a phone call on an old rotary phone or accidentally punched in the wrong number, you know both instances can be frustrating.
For businesses that rely on using the phone as a primary means of conducting business, these frustrations can be even more so magnified because they can quickly increase the number of mistakes made and decrease the overall efficiency of a team.
That is where auto dialer software comes into play. This ingenious technological invention gives companies the ability to drastically ramp up their sales efforts all while reducing mistakes and downtime.
In this review of the best auto dialer software, we take a close look at some of the top auto dialer software. We'll highlight their best and worst features in an attempt to inform you about the best one for your needs.
This software offers businesses the ability to drastically improve operations and sales by reducing downtime and improving performance.
These auto dialers are the best seven on the market today. Any organization from sales teams to a call center would benefit greatly from using any one of these.
PhoneBurner is one of the top auto dialer software on the market today. It can be used for all types of call centers with either live or prerecorded calls, and it offers unparalleled call recording features.
One of its strongest features is allowing remote teams to be able to access and effectively use the software from anywhere that has a strong internet connection.
PhoneBurner is designed to make your phone system more efficient by reducing manual work like keying in information, freeing up agents for higher-value tasks, and increasing agent productivity.
The best part?
You’ll save money when you purchase a subscription because prices are set at a monthly rate instead of per minute.
PhoneBurner has three very distinct pricing plans. You can choose to pay for any of these three plans either on a monthly or yearly basis. If you do purchase the yearly package, you will receive two months for free.
Each plan comes with different features and obviously, the higher the plan you buy, the more features you will receive.
Since the price per user is quite high, PhoneBurner does recommend contacting them for potential discounts for larger team sizes.
The pricing is broken down as follows:
RingCentral Engage Voice is an autodialer system that connects callers to the best destination for them based on their needs. RingCentral Engage Voice uses artificial intelligence and natural language processing to create a customized experience for each caller, so they are connected with what they need as quickly as possible.
RingCentral Engage Voice also has flexible integrations which can be used in conjunction with other systems to provide different features such as text messaging, video conferencing, or mobile apps.
RingCentral Engage Voice comes with a variety of out-of-the-box templates which make it easy for businesses of any size to customize their auto dialer system and meet their specific needs.
With Ring Central Engage Voice you will have access to a secure and intuitive automation system, excellent user and team flexibility, and attentive customer service.
One of their standout features is its advanced predictive dialer. This feature assesses in real-time the number of sales agents currently available and will make an appropriate number of outbound calls based on this figure.
This predictive dialer feature is designed to place the optimal number of calls for the staff that is available to field those calls. The number of calls can be either higher or lower depending on who is available to take the call. This process is best illustrated by this graphic:
While it's incredibly hard to get a clear and concise answer on their website about final pricing, we were able to find out that pricing starts at $119 per month.
For further inquiry as to what this package entails and for how many users, you must contact the RingCentral customer service team.
For companies that conduct sales and lead generation efforts through the telephone, but don't use it nearly as much as a call center would, they should give Voicent serious consideration.
That's because Voicent offers the most flexible pricing packages of any auto dialer software we reviewed. This is preferable for businesses that perhaps don't want to pay hundreds of dollars per user on a monthly basis.
Voicent's pricing starts at just $19 per month for every user. You will have to pay for the minutes each user uses but at least this starting subscription is significantly lower than other auto dialers.
Voicent's software can be installed on any PC or Mac computer and allows you to send out recorded messages. You get an easy interface to record your message, set the time it will be sent, and add some personalization such as company name, contact number, and email address.
Once this has been done, all you have to do is press play and Voicent auto dialer does the rest of the work for you. The best thing about it is that it’s very user-friendly and is easy to learn and get accustomed to using.
For best results, the Voicent auto dialer needs to be used in conjunction with a pre-recorded message. You can record your own using the best quality telephone recorder (which is included in the package) or you can choose from several professionally recorded messages available on the Internet.
For companies that conduct a lot of business through phone calls but maybe not nearly the level of a call center, Voicent's pricing is very fair and affordable. On top of that, you even get a 30-day free trial to test out their software and see if it's the right fit for your company.
Much like a mobile phone plan, Voicent offers a base monthly or yearly fee and usage fees on a pay-as-you-go basis.
For example, their subscription fee works out to $29 per month per user when you pay for it monthly. If you pay for it on an annual basis, that amount shrinks to $19 per month.
The usage fees come in five tiers.
Five9 is an easy-to-use auto dialer software that has a clean user interface. It is designed for broadscale use and they have created their software so that even the least tech-savvy people would be able to easily navigate it.
Five9 is most used by telemarketers, but it can also be used in various other industries like customer service and cold calling.
The best thing about the Five9 auto dialer is that it automates the task of making phone calls so you don't have to worry about doing this yourself. This frees up your time so you can focus on more important tasks.
Five9 auto dialer also features helpful tools for tracking your progress and producing reports in real-time, which means there are no delays in accessing information when it's needed most. Using the Five9 auto dialer not only makes life easier for you but also ensures uniformity in the way you do your work.
Among Five9's most popular features, the predictive dialer is likely the most effective at increasing outbound calling output. The power of automation allows predictive dialer to ensure you spend more time talking to prospects and less time wasted waiting for calls to connect.
Five9 doesn't make its pricing plans publicly available on its website without having to talk to a sales representative.
However, their pricing plans have been revealed online and we were able to find out that their pricing ranges from $100 for each user per month to as high as $175 per user per month.
If you run a call center, you'll likely want to opt for their Enterprise plan which is the one quoted at $175 per user per month.
One of the better auto-dialing software that has integration with the more popular CRMs is NICE CXone (formerly known as NICE inContact). If you use Salesforce, one of the leading CRMs out there, you will enjoy the seamless integration with NICE CXone.
NICE CXone has a lot of features that are helpful to the user, such as call routing and management, agent supervision, customer service analytics, and more. One of the best things about this auto dialer is that it can be configured for just about any type of business or enterprise out there today.
Learning how to use NICE CXone is also easy to do. After installing the software, all you have to do is log in and get started with your campaign. If you're new to the auto-dialing world, you also get access to personal training videos which will help guide you through the process if need be.
Like Five9, NICE CXone also does not make its pricing plans available on its website. However, you can expect to pay $100 or more for every user on a per month basis.
If you've ever been called by a political party or political candidate seeking your vote and donation, it's quite likely that the call was placed using CallHub.
CallHub auto dialer is best for organizations that want more contacts so they can reach out to more potential customers, donors, and volunteers. One of the best parts about CallHub is that not only will it warm up your prospects, but it will also send out follow-up messages to them after the call.
The company has done an excellent job of making the interface less technical than many other program interfaces. This helps people with little previous experience to use it correctly with ease.
CallHub probably has the most complicated pricing structure of any auto dialer software we have seen.
Their plans are broken down into four tiers: Lite, Essentials, Scale, and Enterprise. Each plan can either be paid on a monthly, quarterly, semi-annual, or annual basis. Here is how much you should expect to pay on an annual basis.
These plans are actually good in that the subscription fees are not for a single user and are unlimited. Some plans come with call and text credits, although it won't be enough if you manage a call center. The catch is here is that you will have to pay for call credits on top of the subscription fees.
If you are a call center, here is the pricing breakdown of inbound and outbound calls.
Autodialer software is any program that makes it easy to automate the process of calling. Instead of manually keying in the numbers to make a call, auto-dialing software simply takes phone numbers from a list and automatically places the call for you.
But, what takes auto dialing software to the next level is its ability to filter through the calls. What this means is that instead of wasting time dialing the number and hearing nothing but ringing, auto dialing software will actually connect you, the user, to only the people who pick up the phone.
This ability to reduce the inefficiency of manually dialing one number at a time is great for businesses that deal with a high volume of phone calls.
Some of the best auto dialer software can not only place calls for you, but they can also do so much more. Many of them have integration features with popular CRM's such as Salesforce. If an auto dialer is integrated with a CRM, it will make note-taking and call-tracking much easier to record and have a record of it on file.
The best auto dialer software is the perfect tool for companies and businesses that deal with a heavy volume of phone calls.
These companies can range from a call center to political campaigns, charitable organizations, or any sales-oriented business.
There are many reasons why these companies would want to use an auto dialer. For one, it improves the operational efficiency of sales agents in that less time is wasted with each call and between each call.
Another factor is that the leads generated from an auto dialer are much better simply because agents will be connected only with those that pick up the phone. Those that pick up the phone are already that much closer to being closed as a lead or a customer than someone who doesn't answer the phone.
Since many auto dialers can be integrated with a CRM, it makes the tracking of conversations easy. This is beneficial for companies because conversations that have records in the CRM can be viewed by anyone in the company and a different sales agent can pick up right where the conversation left off.
Lastly, in the event that someone doesn't pick up the phone when the auto dialer calls, it also allows you to leave a message on their answering machine if they have one. For the people that do end up calling back, they will be able to speak with an agent who can then carry out the sales process.
Auto dialer software is vital for companies looking to scale up their sales and lead generation. As such, it's also a terrific way for sales teams to efficiently place outbound calls and increasing their conversion rates on leads.
The best auto dialer software all does one thing great: they auto dial the numbers you tell it to! Aside from that, some auto dialers have features that others don't have.
We have identified a handful of features you should carefully consider your next auto dialer to have for it will just give your organization more flexibility and value.
This one is kind of obvious but there are ways an auto dialer software provides automation. We all know the software can auto dial numbers but some of the best ones come with an automated voice.
A helpful tip here is to find an auto dialer software that allows you to pre-record a message that you can leave for people that don't pick up the phone and it goes to their voicemails. The best auto dialers are able to recognize answering machines and can then leave the pre-recorded message on their voicemail.
Some other software also has a preview dialing feature. This feature is useful for sales agents especially because it lets them see who the auto dialer is calling. If there is a history or records of previous conversations with these people, it can help a sales agent figure out where the touchpoint last left off and how they can resume the engagement.
Integration with your CRM
We already briefly touched on this but auto dialers that have some form of integration with a CRM will greatly improve efficiency. Nothing will be more inefficient than having to manually transfer customer records from one software to another, especially if your business deals with a large volume of phone calls.
We should note that specific CRM integration can limit your search for auto dialing software. However, many of the best ones offer integration with more of the popular CRMs so it should not be too much of an issue.
If you aren't currently using a CRM, that's okay too!
Some of the best auto dialers come with their own built-in CRM. While it may not be as robust in features as a more conventional CRM, it should suffice for basic record and note-taking needs.
In The Office, At Home, or Anywhere Else
Whether you're in the office, working from home, or in a completely different country, some of the best auto dialer software will work anywhere.
As long as you have an internet connection, an auto dialing software like PhoneBurner allows you to place a call directly from the software. While this feature isn't the norm, it is an excellent one to have because of its flexibility.
This remote feature won't hinder or disrupt a team's workflow either because there are plenty of automation features that allow for follow-up.
More companies are allowing employees to work remotely and auto dialing software that is able to accommodate such a work arrangement will boost productivity.
Easy to Use/Learn
Learning how to use new software can be daunting. Especially ones that come packed with plenty of neat features.
Fortunately, the vast majority of auto dialing software is fairly easy to learn and use. Auto dialer software is designed to streamline phone dialing inefficiencies, even at a call center!
Despite this, everyone's level of comfort with new software and technology is different. You'll have to carefully evaluate whether the auto dialer you choose is right for your entire organization.
If you feel that some sales agents at your call center are struggling with one auto dialer, it might be wise to find another one that perhaps, offers better training sessions.
At the end of the day, your sales agents, team members, and departments all must feel comfortable using the software. This is the only way you're going to get the most value out of it and improve workflow.
A progressive dialer automates the process of calling phone numbers sequentially. When one number doesn’t answer, it will try another number and so on until either someone picks up or it runs out of numbers to call.
There are advantages and disadvantages to this type of system. It can be very beneficial because you can do other tasks while your calls are being made for you, but there is also a chance that people may not want to hear from you again if they were bothered too many times in a short span.
Predictive dialers can automatically predict and call the next number in your list or wait until you're ready before calling the number. If no one answers, it will either keep trying different numbers until someone picks up or stop altogether.
Predictive dialing will save time and money by reducing the amount of effort needed to make calls manually. In addition, it may also improve customer service with fewer dropped connections or busy signals because they're being routed through a computer instead of a human being.
This way you don't have to worry about being on the phone all day long and can spend time doing other things while still making outbound calls!
Preview dialing involves the process of "previewing" a contact's record and information and deciding whether to call them based on their information.
How this process works is that if an auto dialer has preview dialing, it will select a contact or a batch of contacts for an agent to review. The agent will then carefully review these records and decide to call them based on their final review.
This can be a tremendously helpful tool for sales agents because it takes away the process of them having to look over each contact record manually. Oftentimes, there can be hundreds and thousands of contact records and it would be a tedious process to review each one.
Preview dialing does most of the heavy lifting and the sales agent just has to approve (or reject) whether or not to call a contact.
Long gone are the days of payphones and manual dialing a rotary phone.
Today, people and companies are all about efficiency and as we have seen, there are different auto dialing solutions out there. Using software to help make a phone call can cut down on time spent dialing one number at a time and it also improves productivity in the workplace.
For teams that deal with massive volumes of calls such as a call center, a political campaign, or a charity conducting a fundraising drive, auto dialers can help weed out bad numbers to call and save time.
If you operate a business where the primary mode of conducting business is through making calls, you should consider any one of the best auto dialer software.
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